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Technical Support Jobs in Harrison, MI (NOW HIRING)

Clean Harbors

Water Project Manager

Mount Pleasant, MI · Remote

$75K - $110K/yr

Provides technical support to Clean Harbors field service offices. * Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors ...

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Technical Support information

See Harrison, MI salary details

$12

$22

$38

How much do technical support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support in Harrison, MI is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $24.66 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What cities near Harrison, MI are hiring for Technical Support jobs?

Cities near Harrison, MI with the most Technical Support job openings:

Technical Support jobs near you

Customer Care Resolution Specialist

Electrolux Professional

Weidman, MI • On-site

Full-time

Posted 11 days ago

Key responsibilities

  • Own the follow-up lifecycle of all open service tickets, proactively driving each to closure within established SLA targets.

  • Maintain proactive outreach to customers and service partners with regular status updates on open tickets.

  • Assist Technical Support Specialists with administrative tasks including scheduling, dispatching, and documentation.

Job description


Electrolux Professional Group is seeking a motivated and highly organized Customer Care Coordinator to support our national Technical Support team. This role serves as the operational foundation of the ticket resolution process, ensuring all service requests are accurately tracked, proactively followed up on, and resolved within established timelines. The ideal candidate is a highly organized and proactive communicator who performs effectively in a fast-paced service environment. While this position does not provide direct technical support, it plays a vital role in delivering consistent, seamless, and high-quality experience for customers and service partners.
Key Responsibilities
Ticket Follow-Up & Resolution Management
  • Own the follow-up lifecycle of all open service tickets, proactively driving each to closure within established SLA targets.
  • Monitor ticket queues and escalate aging or stalled cases to the appropriate Technical Support Specialist or team lead.
  • Serve as the liaison between customers, Authorized Service Agents (ASAs), and internal technical support personnel to ensure clear communication and timely action.
  • Document all follow-up activity, status updates, and resolution notes accurately within the service management system (Zendesk or equivalent).

Customer, Internal & Partner Communication
  • Maintain proactive outreach to customers and service partners with regular status updates on open tickets.
  • Respond to inbound ticket inquiries promptly and professionally via phone and email.
  • Set and manage customer expectations regarding resolution timelines, routing technical questions to the appropriate specialist.

Technical Support Assistance (Non-Technical)
  • Assist Technical Support Specialists with administrative tasks including scheduling, dispatching, and documentation.
  • Coordinate service call logistics between field technicians and customers to ensure smooth scheduling and on-site readiness.
  • Pull and distribute relevant ticket history, warranty status, and equipment records to support the technical team.

Reporting & Process Improvement
  • Provide daily and weekly ticket status reports to management, highlighting open cases, trends, and resolution performance.
  • Identify recurring bottlenecks in ticket flow and recommend process improvements to leadership.
  • Support the team with any special projects or administrative initiatives within the Customer Care division.

Required Skills & Qualifications
  • Exceptional organizational and time management skills; ability to manage a high volume of open cases simultaneously.
  • Strong verbal and written communication skills with a professional, customer-first demeanor.
  • Comfortable working in a ticket-based service environment (experience with Zendesk, Salesforce Service Cloud, or similar platforms preferred).
  • Proficiency in Microsoft Office Suite, including Excel and Outlook.
  • Ability to work independently and collaboratively across distributed teams.
  • Detail-oriented with a strong sense of ownership and accountability.
  • Spanish speaking preferred but not required.

Education & Experience
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • 2+ years of experience in customer service, service coordination, or operations support.
  • Experience in a service organization supporting technical or field service teams is a plus.
  • Familiarity with commercial foodservice or professional equipment industry is a plus but not required.

About Us
Electrolux Professional Group - meeting needs beyond tomorrow
Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry solutions for professional users. Our innovative products and worldwide service network make our customers' work-life easier, more profitable - and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2025, the Electrolux Professional Group had global sales of SEK 12.2bn and approximately 4,300 employees. Electrolux Professional's B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com

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