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Technical Support Supervisor Jobs in Florida (NOW HIRING)

NEOGOV

IT Service Desk Supervisor

Fort Myers, FL · On-site

NEOGOV is seeking an IT Service Desk Supervisor to lead a high-performing team in providing technical support for the Agency. The role involves managing daily operations, refining service delivery ...

Apex Informatics

IT Technician

Tallahassee, FL · On-site

Perform other related duties pertaining to Audiovisual and Information Technology Support as requested by Supervisor * Provides training on the use of equipment as needed and serves as technical ...

Dave & Buster's

Games Support Tech

Orlando, FL

$35K - $43K/yr

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Dave & Buster's, Inc.

Games Support Tech

Orlando, FL · On-site

$35K - $43K/yr

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

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Technical Support Supervisor information

See Florida salary details

$22K

$64.2K

$110.2K

How much do technical support supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical support supervisor in Florida is $64,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $77,700.00 per year, depending on experience, location, and employer.

What does a technical support supervisor do?

A Technical Support Supervisor oversees a team of technical support specialists who assist customers with troubleshooting technology-related issues. Their responsibilities include managing daily operations, training staff, resolving escalated customer complaints, and ensuring high-quality support. They also monitor team performance, implement process improvements, and coordinate with other departments to address complex technical problems. This role is essential for maintaining customer satisfaction and smooth operation of technical support services.

What are the key skills and qualifications needed to thrive as a technical support supervisor?

To thrive as a Technical Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a relevant degree or equivalent work background. Familiarity with ticketing systems like Zendesk or ServiceNow, knowledge of ITIL frameworks, and certifications such as CompTIA A+ or HDI are typically required. Excellent communication, conflict resolution, and team management skills help you motivate staff and ensure customer satisfaction. These competencies are vital for efficiently resolving technical issues, maintaining high support standards, and fostering a positive team environment.

How does a technical support supervisor typically collaborate with other departments to resolve complex customer issues?

Technical Support Supervisors frequently work with engineering, product management, and quality assurance teams to address issues that require expertise beyond standard troubleshooting. They coordinate escalations, communicate detailed problem descriptions, and relay customer feedback to help identify root causes and develop solutions. This cross-functional collaboration ensures that customer concerns are resolved efficiently and that recurring issues are addressed at the source. Building strong relationships with these departments is a key part of the role and can also provide opportunities for professional growth.

What is the difference between Technical Support Supervisor vs Technical Support Specialist?

AspectTechnical Support SupervisorTechnical Support Specialist
CertificationsIT certifications (e.g., CompTIA, HDI)IT certifications (e.g., CompTIA, HDI)
Work EnvironmentSupervisory role overseeing support teamsIndividual contributor providing technical support
Employer UsageUsed in companies with support teams to manage operationsUsed in customer service and technical support roles
Search IntentComparison of managerial vs. specialist roles in supportUnderstanding support roles and responsibilities

The main difference between a Technical Support Supervisor and a Technical Support Specialist lies in their responsibilities. The supervisor manages support teams, oversees operations, and ensures quality service, while the specialist provides direct technical assistance to customers. Both roles often require similar certifications, but their focus and scope differ significantly.

Technical Support Supervisor jobs near you

IT Service Desk Supervisor

NEOGOV

Fort Myers, FL • On-site

Full-time

Re-posted 10 days ago

Job description

Job Summary:
NEOGOV is seeking an IT Service Desk Supervisor to lead a high-performing team in providing technical support for the Agency. The role involves managing daily operations, refining service delivery processes, and ensuring exceptional customer service while driving the Agency's technology strategy forward.
Responsibilities:
• Plan, organize, and direct the daily operations of the IT Service Desk, including Tier 2 and Tier 3 support.
• Perform all supervisory and administrative duties associated with service desk operations.
• Coordinate incident intake, triage, escalation, and resolution to ensure timely support for end users.
• Oversee service delivery processes and monitor performance to maintain established service levels.
• Ensure consistent adherence to customer service standards and departmental guidelines.
• Understand, delegate, and monitor the team’s workload and priorities.
• Provide employee growth opportunities and support professional development.
• Manage schedules and review, approve, and sign off on employee timecards.
• Prepare for and conduct team meetings, training sessions, and performance evaluations.
• Maintain proper IT service delivery controls and ensure policies and procedures are documented and followed.
• Ensure compliance with Clerk, State, and local laws, rules, and regulations.
• Monitor and report on daily and monthly team performance, highlighting priorities and backlog.
• Utilize statistical reports and management tools to improve efficiency and effectiveness.
Qualifications:
Required:
• Associate degree in Management or Information Technology, or two years of experience in a technical support supervisory role required.
• 2 years of supervisory experience required.
• Strong written and oral communication skills.
• Effective interpersonal skills and strong customer service orientation.
• Ability to present ideas clearly in business-friendly language.
• Strong analytical and problem-solving abilities.
• High attention to detail.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Solid understanding of ITIL principles.
Preferred:
• ITIL and Technical certifications are preferred.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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