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Technical Support Scientist Jobs in California (NOW HIRING)

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical ... Bachelor's degree in Computer Science, Information Technology, or related technical field, or ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Bachelor's degree in Computer Science, Engineering, or equivalent practical experience * 3~5 years ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Bachelor's degree in Computer Science, Engineering, or equivalent practical experience * 3~5 years ...

Honeywell

Technical Support Professional

Costa Mesa, CA · On-site

$60K - $76K/yr

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. * At least 6 years of proven experience in technical support or a similar customer-facing technical ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Bachelor's degree in Computer Science, Engineering, or equivalent practical experience * 3~5 years ...

Honeywell

Technical Support Professional

Costa Mesa, CA · On-site

$60K - $76K/yr

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. * At least 6 years of proven experience in technical support or a similar customer-facing technical ...

Zoomcar

Technical Support Engineer

Sunnyvale, CA · On-site

$88 - $107/hr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

New

Linuxcareers

Technical Support Engineer

Sunnyvale, CA · On-site

$90 - $130/hr

As a Technical Support Engineer, you will triage customer tickets, perform initial debugging ... Bachelor's degree in Computer Science, Networking, Cybersecurity, IT, or related field * Ability to ...

New

Apply

Technical Support Engineer

San Francisco, CA · On-site

$80 - $100/hr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... Collaborate closely with Engineering, Infrastructure, and Data Science teams to resolve escalated ...

New

Socure Inc.

Technical Support Engineer

San Francisco, CA · On-site

$80 - $110/hr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... Collaborate closely with Engineering, Infrastructure, and Data Science teams to resolve escalated ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

About the Role Verkada is looking for Technical Support Engineers to support our growing base of ... Networking, Telecommunications, Systems Administration, Information Technology, Computer Science ...

UNAVAILABLE

Technical Support Engineer

Santa Barbara, CA · On-site

$73K - $130K/yr

Responsibilities The Technical Support Engineer is a visible and key customer facing role ... Customer focused, passionate about science and technology, and passionate to enable customers with ...

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Technical Support Scientist information

What is a technical support scientist?

Technical Support Scientists are professionals who assist customers and internal teams by providing expert guidance on scientific products, instruments, or services. They help troubleshoot technical issues, interpret data, and offer solutions to ensure optimal use of laboratory equipment and technologies. These scientists often have a background in fields like biology, chemistry, or engineering, enabling them to communicate complex information effectively. Their role bridges the gap between customers and product development, ensuring customer satisfaction and product improvement.

What are the typical daily responsibilities of a technical support scientist, and how does the role interact with other teams?

A Technical Support Scientist typically spends their day responding to customer inquiries, troubleshooting technical issues related to products or experiments, and providing detailed scientific guidance. The role often requires collaboration with R&D, product management, and quality assurance teams to resolve complex problems and relay feedback from customers. Regular tasks may also include documenting support cases, creating troubleshooting guides, and participating in training sessions to stay updated on new technologies. This cross-functional interaction ensures that customer needs are met efficiently while also contributing to product improvement.

What are the key skills and qualifications needed to thrive as a technical support scientist, and why are they important?

To thrive as a Technical Support Scientist, you need a solid background in life sciences or chemistry, often with a relevant degree and laboratory experience. Familiarity with scientific instrumentation, troubleshooting software, and CRM or ticketing systems is commonly required. Excellent problem-solving, communication, and customer service skills help you address client concerns and explain complex technical concepts clearly. These skills ensure effective resolution of technical issues, high customer satisfaction, and support for scientific operations.

What are popular job titles related to Technical Support Scientist jobs in California?

For Technical Support Scientist jobs in California, the most frequently searched job titles are:

What job categories do people searching Technical Support Scientist jobs in California look for?

The top searched job categories for Technical Support Scientist jobs in California are:

What cities in California are hiring for Technical Support Scientist jobs?

Cities in California with the most Technical Support Scientist job openings:

Technical Support Scientist jobs near you
Infographic showing various Technical Support Scientist job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Engineer

Fortinet

Sunnyvale, CA • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Apply