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Technical Support Sales Representative Jobs in Raleigh, NC

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.

Qualys

Technical Support Engineer

Raleigh, NC

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.

Nextaff Raleigh

Inside Sales Representative

Raleigh, NC · On-site

$18 - $21/hr

Inside Sales Representative | Temp-to-Hire Customer Service | Inside Sales Support | Project Coordination Pay Range: $18 - $21/hr. Raleigh, NC Monday-Friday | 8:00 AM - 5:00 PM | Full-Time | Fully ...

ABB

VFD Technical Support Specialist

Cary, NC · Remote

Collaborate with engineering, field service, sales, and product teams to resolve complex technical ... EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.

Baxter

Technical Support Specialist

Raleigh, NC · Remote

$64K - $88K/yr

As a Technical Support Specialist within Care Communications, you will provide remote technical ... The above range represents the expected salary range for this position. The actual salary rate may ...

KEYENCE

Technical Sales Representative '27

Raleigh, NC · On-site

$53K - $80K/yr

Join KEYENCE as a Technical Sales Representative Training Classes Begin January or July 2027 Multiple U.S. Locations | Entry-Level | Full-Time Are you ready to launch your career with one of the ...

Jobtailor

Technical Sales Representative

Raleigh, NC · On-site

Bachelor's degree in engineering or a related technical field. * Formal sales training and 5 years of field sales experience. * Relevant material knowledge in rubber and plastic. * Proficient with ...

CMS Controls

Inside Sales Representative

Raleigh, NC · On-site

Our company is built on deep technical expertise, responsiveness, and long-term customer relationships. About the Role The Inside Sales Representative (ISR) plays a critical support role within our ...

ARC3 GASES Inc

Inside Sales Representative

Raleigh, NC · On-site

... Inside Sales Representative position at our Raleigh North Carolina store. The most successful ... providing technical expertise, support, and service to existing and potential customers and Arc3 ...

GPAC

Outside Sales Rep

Holly Springs, NC · On-site

Maintain technical and professional knowledge by reviewing professional publications, participating ... Sales Rep: * Minimum 3-5+ years of Outside Sales or Account Management experience * Strong ...

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Technical Support Sales Representative information

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How much do technical support sales representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for technical support sales representative in Raleigh, NC is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.37 per hour, depending on experience, location, and employer.

What is a technical support sales representative?

A Technical Support Sales Representative is a professional who assists customers with technical issues related to products or services while also identifying and promoting relevant sales opportunities. They combine technical troubleshooting skills with customer service and sales expertise to resolve customer concerns and recommend solutions or upgrades. Their goal is to ensure customer satisfaction, foster loyalty, and help drive revenue by matching customer needs with appropriate products or services.

How does a technical support sales representative balance technical troubleshooting with meeting sales targets?

As a Technical Support Sales Representative, you'll often need to resolve customer technical issues while also identifying opportunities to recommend relevant products or upgrades. Balancing these responsibilities involves active listening, understanding customer needs, and efficiently troubleshooting problems to build trust. Once rapport is established through quality support, you can naturally introduce solutions that align with their requirements, thereby achieving both customer satisfaction and sales goals. Collaboration with product specialists and the sales team is common to ensure technical accuracy and maximize potential sales opportunities.

What are the key skills and qualifications needed to thrive as a technical support sales representative, and why are they important?

To thrive as a Technical Support Sales Representative, you need a solid understanding of technical products or services, strong problem-solving abilities, and experience in customer service or sales. Familiarity with CRM software, troubleshooting tools, and ticketing systems such as Zendesk or Salesforce is often required. Exceptional communication, patience, and persuasive skills help build rapport with customers and effectively address their concerns. These skills ensure you can resolve technical issues while identifying sales opportunities, driving both customer satisfaction and revenue growth.

What is the difference between Technical Support Sales Representative vs Customer Service Representative?

AspectTechnical Support Sales RepresentativeCustomer Service Representative
Required credentialsTechnical knowledge, sales skills, certifications (e.g., CompTIA, product-specific training)Communication skills, basic product knowledge, customer service training
Work environmentTechnical support centers, sales departments, often in office or remoteCall centers, retail, office settings, remote options
Employer & industry usageTech companies, software/hardware providers, telecomsRetail, service industries, tech support
Common search & comparison intentUnderstanding roles involving technical support combined with salesCustomer service roles focusing on support and issue resolution

The main difference is that Technical Support Sales Representatives combine technical expertise with sales skills to promote and support products, whereas Customer Service Representatives primarily focus on assisting customers with issues and inquiries without a sales component.

What cities near Raleigh, NC are hiring for Technical Support Sales Representative jobs?

Cities near Raleigh, NC with the most Technical Support Sales Representative job openings:

Infographic showing various Technical Support Sales Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $42,719 per year, or $20.5 per hour.

Technical Support Engineer

Raleigh, NC • On-site

Segment (Twilio)
Internet and IT • 501 - 1,000 employees
Learn more about Segment (Twilio)external

Other

Posted 8 days ago

Key responsibilities

  • Manage prompt resolution of global customer and partner service requests via phone, email, and WebEx.

  • Work closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure customer satisfaction.

  • Act as the main point of contact for technical issues and facilitate resolution by troubleshooting and collaborating with technical teams.

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Technical Support Engineer ( Bilingual : English / Spanish )

The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Services.

We are looking for passionate, self‑motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world‑class support, and is technically motivated.

Qualifications

Strong hands‑on networking knowledge and at least 1‑2 years of experience in a technical support role. Must be able to adapt quickly to any technical challenge. Strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Passionate about security; candidates with CISSP/CEH or equivalent are preferred. Deep understanding of network services, and how they work from a protocol/configuration level.

Required
  • 1‑2 years of experience in a technical support role.
  • Unix/Linux experience in an enterprise environment.
  • In‑depth TCP/IP understanding.
  • LAN/WAN infrastructures.
  • Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
  • Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
  • Windows Active Directory authentication and security.
  • Knowledge of Samba/Active Directory integration.
  • CIFS, DNS, ACL, server/client configuration.
  • Outstanding troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.
  • Splunk usage including but not limited to log queries and report/dashboard generation.
  • Bachelor of Science, preferably with a major in Computer Science or equivalent experience.
Preferred
  • Knowledge of Cloud Platforms AWS, Azure, and GCP user management.
  • Experienced with packet capture review and diagnosis.
  • Previous API support and Regex knowledge.
  • Scripting experience (Bash, Python).
  • Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
  • Oracle and Microsoft SQL knowledge highly desirable.
  • CCNA, MCSE, CISSP, CompTIA Security, and CEH highly desirable.
  • Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).

Fluent in both English and Spanish (written and verbal) to effectively support our customers.

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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