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Technical Support

Richmond, VA

$37K - $46K/yr

... printers, iPhones and software. 3. Daily inspections of server room and data closets 4. Manage ... 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Boar's Head Brand

Technical Support Specialist

New York, NY · On-site

$18.99 - $28.48/hr

Reporting directly to the IT Systems Support Supervisor, the responsibilities of the System Support ... Installs, configures, monitor's, maintains stand-alone/network LaserJet printers and/or Multi ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 ... Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV ...

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How much do technical support printer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for technical support printer in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the job description of a printer support?

A printer support technician is responsible for diagnosing and resolving issues with printers, including hardware malfunctions, connectivity problems, and print quality concerns. They may install, configure, and maintain printers, often using troubleshooting tools and technical knowledge to ensure smooth operation in office or technical environments.

What is the difference between Technical Support Printer vs Technical Support Specialist?

AspectTechnical Support PrinterTechnical Support Specialist
CertificationsPrinter certifications, hardware troubleshootingIT certifications, hardware/software support
Work EnvironmentOffice, data centers, client sitesOffice, call centers, client sites
Industry UsagePrinting industry, hardware vendorsIT services, tech companies
Job FocusPrinter hardware, connectivity, maintenanceBroader IT issues, hardware/software support

While both roles involve technical support, a Technical Support Printer specializes in printer hardware, connectivity, and maintenance, often within printing or hardware companies. A Technical Support Specialist has a broader scope, supporting various hardware and software issues across multiple IT environments. The roles overlap in troubleshooting skills but differ in focus and industry application.

What cities are hiring for Technical Support Printer jobs? Cities with the most Technical Support Printer job openings:
Technical Support Analyst

Technical Support Analyst

JBA International

Washington, DC • On-site

Full-time

Posted 18 days ago

Job description

https://www.linkedin.com/jobs/view/3688098955/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxYeLlwNazhxEBjLuxNVwkFI6ZXUOZ0SCUI_0nqsP5LJD6ze2DHIGx6HUXVHeFMQJImr1EwqqOzf7cGGE-HnRnF70rGMlg5h3ZUzXJ_Ig9On-MLzGSc4okpoW8q5WaldE1x44Wef8g6sU1RpKseVYrdqxAt6oTnzCvFdv90QLTq-o8G16fHCWTnSNW4Nx_fHbuOKOKiyR5hHdJMcb10LYT9WsfOB_JWoRt5JXJkMqB9L6YYVHJSukf6F2MwtssmTFZyQMKSebmzZo2htSgksKOcYMR22S9eiPM3BQlksRpgJI5wmdpa6iCYUjJgVvx&refId=JayItgDmuUKunPttf%2Bxxug%3D%3D&trackingId=bSWXB3Sn3vtT29Z2V688Ig%3D%3D
About the job
Washington, District of Columbia
Job Description
Responsibilities:
  • Foster and exemplify customer-first service.
  • Assist with all technical support activities for the DC Office. May be asked to assist with technical support for other regional offices as needed.
  • Monitor e-mail and skype for un-ticketed user requests and incidents that were not sent via the Service Desk and ticket as appropriate.
  • Work closely with other firmwide IT techs as necessary to assist them with local technical issues and take proper steps to escalate to Regional Manager or Service Desk.
  • Attend bi-monthly Technical Analyst meetings and provide feedback regarding best practices, lessons learned, new troubleshooting findings or methods.
  • Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, projects and urgent user support matters.
  • Assist with occasional one-on-one user training.
  • Initiate, complete, and follow-through with all assigned and self-generated tickets.
  • Maintain IT Asset Management database to ensure it is kept current and accurate.
  • Build firm standard PCs and laptops per firm guidelines.
  • Organize, build, and maintain proper loaner and hot-swap equipment and deliver to users on time per firm guidelines.
  • Assist with maintaining printer maintenance records and inventory, and, swap printers as equipment reaches end of life and new equipment is received.
  • Serve as a vendor contact for all printer problems.
  • Provide mobile device support for iPhones, Androids, and iPads in accordance with the firm's AirWatch program.
  • Provide setup and support of remote access and two-factor authentication software (MFA).
  • Advise DC-IT Manager regarding any requests or incidents that should be immediately reported to his/her attention.
  • Provide proper follow-up, updates, and project status to the manager. Ensure proper follow-up is provided to all end users who may have reported a problem or requested technical assistance from the DC Technical Support group.
  • Provide assistance with audio visual/teleconferencing setups, including:
  • Laptop/projector connections.
  • TVs including Plasma, LCD, or LED
  • Support and maintain over 20 conference rooms including a conference center with 100 plus capacity.
  • Support and setup our internal videoconference solution as well as external videoconferencing solutions such as WebEx, Skype and Zoom.
  • Install and beta test new technology, and, assist with telecom-related issues as necessary.
  • Support Wi-Fi, cellular data, laptop cards and Mi-Fi devices.
  • Install and test new hardware and software technology.
  • Assist with LAN cabling patching and troubleshooting; and act as remote hands for network engineers.
  • Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per schedule and at times not scheduled.
  • Perform approved software installations and other tasks as requested by the Regional IT Manager or as required by customers.
  • In rotation with other local IT staff, serve as 24/7 on-call emergency technician.
  • Closely monitor the ChangeGear service management system to ensure assigned tickets are updated in a timely manner. Use the best business protocol for follow up communication with an end user.
  • Conduct routine inspections of various IT spaces, e.g., conference rooms, visitor offices, MDF, IDF rooms.
  • Quickly assess and escalate hardware and/or network problems to third level IT support groups for assistance. Proactively review current infrastructure and assert good judgment to know when to coordinate equipment replacement during repair period.
  • Participate in major IT projects and rollouts, assuming a key role as directed by the Regional Manager or Director.

Qualifications:
  • Customer service is paramount in this role.
  • The candidate should have a desire to provide excellent customer service.
  • Several years of law office support experience is desired.
  • Experience should be specific to providing technical support to the firm's users.
  • A working knowledge of legal applications including document management systems is also highly desired.
  • Comprehensive knowledge of Active Directory, Microsoft Office Suites 2010 and above is required.
  • Possessing an A+ or a similar computer certificate or degree in computer sciences is a plus.
  • Additional understanding of printers, remote access tools and mobile devices are required.
  • A basic understanding of network engineering and IP-based telecommunications is required.
  • This position involves overtime and/or shifts on weekends or corporate holidays when necessary.
  • Although an occasional requirement, the successful candidate must be willing and able to travel to and work temporarily in other offices for brief periods of time, both to domestic and/or international offices.
  • Excellent organizational skills, customer service, and desk side support skills are required.
  • The successful candidate must be self-motivated and possess a high attention to detail.
  • Must also possess excellent interpersonal, critical thinking and time management skills, as well as excellent oral and written communication skills.
  • This position requires ability to lift up to 50 pounds unassisted and seek assistance with lifting heavier or large/bulky parcels.
  • Walking and standing for up to 4 hours at a time in an 7.50 hour shift is required. Must not possess any condition that would inhibit the ability to stoop, squat, or crawl under desks in order to service computers.
  • This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. S/he will be required to follow any other instructions and to perform any other job-related duties as required by his/her manager.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.

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