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Technical Support Manager Jobs in Spring Grove, PA

Nestle

Technical Support

Boiling Springs, PA

Resumen de la posicion * Centro de trabajo: Fabrica de Girona * Hibrido/Remoto/On-site: On-site. * Idioma de trabajo: Castellano e Ingles Acerca de la posicion Desde Nestle Espana, concretamente ...

Alliance InfoSystems

Support Team Lead

Cockeysville, MD · On-site

$31 - $47/hr

Manage and maintain the team service board, ensuring all issues are addressed and triaged in a ... On-site technical assistance, may include but not limited to, clients' residence, should the client ...

RHI Magnesita

6S Technical Expert

York, PA · On-site

The Local 6S Technical Expert is a support role responsible for assisting the Head of 6S Lean with ... by supporting visual management, standard work, and team engagement activities. • Assist in ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hunt Valley, MD · On-site

$40K - $47K/yr

... management via Active Directory. * Strong analytical, problem-solving, and technical ... scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Spring Grove, PA

Technical Support Manager information

See Spring Grove, PA salary details

$28.9K

$84.1K

$144.5K

How much do technical support manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for technical support manager in Spring Grove, PA is $84,142.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $101,900.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Spring Grove, PA are hiring for Technical Support Manager jobs?

Cities near Spring Grove, PA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Spring Grove, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,142 per year, or $40.5 per hour.

Technical Support

Boiling Springs, PA

Nestle
Food and Beverage Wholesalers • 10K+ employees
Learn more about Nestleexternal

Full-time

Re-posted 10 days ago

Job description

Resumen de la posicion

  • Centro de trabajo: Fabrica de Girona
  • Hibrido/Remoto/On-site: On-site. 
  • Idioma de trabajo: Castellano e Ingles

Acerca de la posicion

Desde Nestle Espana, concretamente, desde la Fabrica de Girona, buscamos personas con pasion por crecer, aprender y formar parte del equipo de proyectos trabajando en el desarrollo de proyectos reales y con objetivos concretos.

Cuales seran tus responsabilidades? 

  • Aprender el funcionamiento detallado de las diferentes instalaciones de la fabrica, haciendo uso de sus conocimientos de ingenieria, asi como los estandares de trabajo de Nestle, para poderlos aplicar y supervisar en un futuro.
  • Participar en los proyectos (diseno del sistema, desarrollo del mismo, puesta en marcha y seguimiento, todo ello siguiendo los estandares Nestle) de inversion en los diferentes procesos de Fabrica
  • Formar parte de un equipo de trabajo enfocado a dar valor anadido a los procesos, implementando mejoras en los ambitos de seguridad, calidad y productividad, y trabajando de manera coordinada con el personal de Fabricacion, Logistica, SSGG, etc.
  • Colaborar en las tareas de mantenimiento correctivo y/o preventivo de alguna de las distintas areas de la fabrica.
  • Colaboracion activa en la resolucion de problemas del dia a dia.

Requisitos:

  • Formacion en Ingenieria Mecanica o similar especifica de nivel Universitario o Superior.
  • Nivel alto de ingles

Que te ofrecemos?

  • Beneficios fantasticos que incluyen un salario competitivo y un amplio paquete de beneficios sociales. Tenemos uno de los planes de pensiones mas competitivos del mercado, asi como remuneracion flexible con ventajas fiscales: seguro medico, plan de movilidad, etc.
  • Crecimiento personal y profesional a traves de la formacion continua y oportunidades de carrera que reflejan nuestra conviccion que las personas son nuestro activo mas importante.
  • Flexibilidad horaria.
  • Cheque restaurante
  • Descuentos especiales en productos Nestle
  • Servicio medico en el centro de trabajo
  • Plan de igualdad

 

Acerca de Nestle

Somos Nestle, la mayor empresa de alimentos y bebidas del mundo, con presencia en mas de 185 paises. Con ventas netas de CHF 94,4 mil millones en 2022, la compania cuenta con mas de 291.000 empleados y 418 fabricas en 85 paises. Nuestros valores estan basados en el respeto: respeto por nosotros mismos, respeto por los demas, respeto por la diversidad y respeto por nuestro futuro. Nestle se dedica a ofrecer productos y servicios de alimentacion y bebidas de alta calidad que contribuyan a la nutricion, salud y bienestar de las personas, las mascotas y el planeta. Ademas, se compromete a ser una empresa lider en sostenibilidad y a lograr cero emisiones netas de gases de efecto invernadero para 2050. Quieres saber mas? Visitanos en: www.nestle.es

En Nestle estamos firmemente comprometidos con la igualdad de oportunidades entre hombres y mujeres, asi como con la diversidad de edad, etnias, nacionalidades, orientaciones sexuales, origen social, religion o convicciones y discapacidad

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