ZipRecruiter

Log In

1

Technical Support Manager Jobs in Ridgefield Park, NJ

Sigma Computing

Technical Support Manager

New York, NY

$140K - $170K/yr

... focused manager to lead a team of high energy Support Engineers. In this role you will be ... technical field. This requirement is a minimum and cannot be substituted by work experience alone.

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

... technical field. This requirement is a minimum and cannot be substituted by work experience alone ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

Twinstate Technologies

Technical Support

New York, NY · On-site

$34K - $80K/yr

... managed IT services, and hosted and on-premise voice solutions, with security being top of mind ... TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ...

TEKsystems

Technical Support

Manhattan, NY

$25 - $32/hr

... Jira Service Management). • Assist with user account setup, password resets, and access ... technical processes. • Manage new user onboarding and offboarding setup Skills Help desk support ...

Twinstate Technologies

Technical Support

New York, NY

$34K - $80K/yr

... managed IT services, and hosted and on-premise voice solutions, with security being top of mind ... TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ...

Mistral AI

Technical Support Expert

New York, NY · On-site

Manage complex customer issues on Intercom, including latences, errors (API issues), Fine tuning ... technical customer support rolesProven track record of resolving complex customer issues • ...

BioIVT

Technical Support Specialist

Woodbury, NY · On-site

The Technical Support Specialist will diagnose and resolve network, workstation, and software ... Supports the IT Manager and Systems Administrator in all necessary administration of all ...

Supermicro

Technical Support Associate

Jersey City, NJ · On-site

They are seeking a Technical Support Associate to provide technical support and troubleshoot issues ... management. • Ability to manage multiple cross-functional projects concurrently in a rapidly ...

next page

Showing results 1-20

All JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Ridgefield Park, NJ

Technical Support Manager information

See Ridgefield Park, NJ salary details

$31.7K

$92.2K

$158.3K

How much do technical support manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for technical support manager in Ridgefield Park, NJ is $92,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $111,600.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
More about Technical Support Manager jobs
What cities near Ridgefield Park, NJ are hiring for Technical Support Manager jobs? Cities near Ridgefield Park, NJ with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Technical Support Manager

Technical Support Manager

Symphony Communication Services

New York, NY

$120K - $140K/yr

Other

Posted 15 days ago

Job description

About us @Symphony

Secure. Connected. Intelligent.

Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.

Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.

Role Description:

Symphony is seeking an experienced and highly organised Technical Support Manager to lead our New York based L2/L3 Support team. This leadership role is responsible for managing day-to-day operations of a team of Technical Support Engineers, ensuring exceptional service delivery to our financial services clients while driving operational excellence and continuous improvement.

You will oversee a team providing second and third line support for Symphony Messaging and Voice (Cloud9) services, including administration, troubleshooting complex issues, and escalation management. The role requires strong customer focus, hands-on leadership, and the ability to collaborate across global support, product, and engineering teams.

Key Responsibilities:

  • Team Leadership & Development: Lead, mentor, and coach Technical Support Engineers, fostering a high-performance culture and ensuring adherence to SLAs and best practices.
  • Operational Oversight: Manage support queues in Zendesk, monitor workloads, and ensure efficient triage and resolution of issues across Symphony services, including messaging services, trader voice applications and hardware.
  • Escalation Management: Oversee escalation to L3, engineering teams, ensuring issues are well-documented, communicated clearly, and resolved in a timely manner.
  • Process & Quality Improvement: Implement standard operating procedures, conduct ticket reviews, and drive initiatives to enhance customer experience, reduce backlog, and improve response and resolution times.
  • Stakeholder Collaboration: Act as the primary point of contact for product, engineering, and senior leadership regarding support performance, incident trends, and client-impacting issues.
  • Reporting & Metrics: Track, analyse, and present key support metrics (e.g. response times, resolution rates, backlog levels, CSAT) to senior management.
  • Training & Onboarding: Develop training content and oversee onboarding of new support engineers, ensuring consistent knowledge and high service standards.

Required Qualifications:

  • 10+ years experience in technical support with at least 3+ years in a management position
  • Demonstrated success in leading customer-facing technical support teams in fast-paced, SLA-driven environments.
  • Excellent communication and interpersonal skills with confidence in client and executive interactions.
  • Strong organisational and time management skills with the ability to manage multiple priorities.
  • Strong troubleshooting background with working knowledge of Windows OS, networking fundamentals (IP, DNS, VPN), SaaS platforms, and support tools (Zendesk, Jira).
  • Experience with VoIP/SIP technologies, cloud PBX systems, or trader voice platforms strongly preferred.
  • Understanding of SAML/SSO concepts and identity management.
  • Working knowledge of AI/ML concepts, with the ability to lead teams in adopting AI-powered tools and solutions, is highly desirable.

Compensation:

  • Salary Range: $120,000 -140,000 base salary per year
  • Bonus Plan

Benefits and Perks:

  • Regional specific competitive benefits
  • Build your own Benefits (BYOB) perk
  • Local events, team building, and development opportunities 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Apply