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Technical Support Manager Jobs in Renton, WA (NOW HIRING)

Microsoft

Technical Support Engineer - AI Lead

Redmond, WA · On-site

$165K - $303K/yr

Executive-level stakeholder management and the judgment to set direction under significant ... Technical Support Engineering IC6 - The typical base pay range for this role across the U.S. is USD ...

Axon

Technical Support Engineer, Axon 911

Seattle, WA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal ... M workflows as the team continues to expand. This is an opportunity to work with cutting-edge ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Renton, WA

Technical Support Manager information

See Renton, WA salary details

$33.2K

$96.6K

$165.9K

How much do technical support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support manager in Renton, WA is $96,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $117,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Renton, WA? The most popular types of Technical Support jobs in Renton, WA are:
What are popular job titles related to Technical Support Manager jobs in Renton, WA? For Technical Support Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Renton, WA look for? The top searched job categories for Technical Support Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Technical Support Manager jobs? Cities near Renton, WA with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,637 per year, or $46.5 per hour.

TECHNICAL SUPPORT ANALYST II

Seattle Indian Health Board

Seattle, WA • On-site

$31/hr

Full-time

Re-posted 11 days ago

Seattle Indian Health Board rating

8.3

Company rating: 8.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Description
SIHB Core Competencies
Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.
  • Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
  • Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and Patients.
  • Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change.
  • Communication: We practice effective and clear communication with staff, Patients, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
  • Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our Patients first by delivering the highest quality, professional, responsive, and innovative care. Our Patients come first and deserve the best.

Position Summary: The Technical Support Analyst Il ensures end user requests are fulfilled in an efficient, effective, and timely manner. This position is the central point of contact for Tier 1/2 IT support services and where needed, will coordinate with other internal/external teams to bring Incidents and Requests to resolution. The Technical Support Analyst II will also work to proactively prevent and reduce problems in the enterprise.
Organizational Structure/Reporting Relationships: This position reports directly to the IT Director.
Organizational Responsibilities:
  • Hold Indigenous values and practices with respect and integrity.
  • Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solutions-oriented.
  • Actively participate in organizational activities with the understanding that success is achieved through teamwork.
  • Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind.

At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.
Job Responsibilities
    • Incident and Request Management
    • Coordinate with IT teams to prioritize and fulfill daily work.
    • Fulfill assigned tasks and communicate status with end users.
    • Tier 1/2 troubleshooting and field escalations.
    • Maintain service level targets.
    • Diagnose, document, and resolve onsite/remote issues.
    • Initiate Incident Command process when high priority and high impact Incident occurs.
    • Consult with end users to provide longer term solutions.
    • Document in detail activities in Service Management tool.

Problem Management
    • Monitor and maintain well-functioning technical environment.
    • Identify patterns in Incidents and Requests to determine root cause(s) and implement solutions to proactively prevent future Incidents and Requests.
    • Automate solutions to improve productivity where possible.

Project Management
    • Participate in IT related projects as assigned.

Knowledge Management
    • Manage life cycle of knowledge documents.
    • Coordinate maintenance and update of all pertinent IT documentation to ensure activities are consistent and accurate.
    • Generate and analyze reports on IT performance.

Change Control/Management
    • Proactively participate/manage Changes into the production environment to prevent and reduce downtime and to learn and improve on Changes that are implemented in the organization.
    • Coordinate IT Changes with the enterprise to ensure Changes are as successful.

Security
    • Coordinate and monitor Identity and Access Management service to maintain compliance and consistency with policy and to meet end user expectations.
    • Monitor health and security of all IT systems. Remediate areas of exposure
    • Regularly test and verify enterprise backup and recovery strategy.
    • Investigate security related Incidents. Conduct regular audits to ensure compliance.

Asset/Inventory Management
    • Coordinate activities to maintain an accurate inventory of IT assets.
    • Work to bring current IT physical and electronic assets in control.
    • Track and management licenses.

Vendor Management
    • Contact and coordinate with vendors to implement/support solutions.
    • Participate in meetings with vendors.

Systems Administration
    • Administrate and utilize IT systems to support enterprise solutions.
    • Maintain knowledge of current trends and technologies.
    • Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
    • Other job-related duties as assigned.

Requirements
    • At least two years' experience in a similar role providing direct IT support to end users within a similarly sized organization.
    • Passion for providing exceptional customer service; the patience to listen carefully to end users' needs.
    • Working knowledge of HIPAA compliance with IT systems and security requirements.
    • Excellent end-point hardware and software troubleshooting experience.
    • Thorough understanding of (and proven support experience with) standard office productivity applications such as Office365, etc.
    • 1 year of increasing responsibilities administrating Office365.
    • Ability to read, develop, understand, and follow technical manuals, guides, and procedural documentation.
    • Analytical and problem-solving abilities, with keen attention to detail.
    • Strong work ethic and commitment to getting the job done right the first time.
    • Proven desire to work as a team member in a collaborative environment.
    • Ability to conduct research into systems issues and products as required.
    • Ability to provide and / or assist with providing end-user training relating to IT software and systems.
    • Work well under pressure, to meet multiple and often competing deadlines.
    • At all times, demonstrate cooperative behavior with co-workers and community.
    • Experience working with the unique healthcare needs and social issues facing American Indians/Alaska Natives (AI/AN) and the desire to promote the delivery of appropriate health services to this population.

Desired:
    • Associate degree in Computer Science, or related field.
    • Other Requirements:
    • Reliable transportation.
    • Travel to multiple locations.
    • Occasional weekend work.
    • Valid Washington driver's license and car Insurance.
    • Successful completion of a thorough background check.
    • Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components.
    • Occasional inspection/work on cables in floors and ceilings.
    • Occasional work in server room environment.
    • Lifting and transporting of moderately heavy objects, such as computers and peripherals, weighing up to 50 pounds.

Work Environment:
    • The Technical Support Analyst Il works in a collaborative work/office environment.
    • Work hours are 4x10 hours shifts per week. Clinic hours are 7-6, Monday-Friday. Duties may involve long hours performing sedentary work at a computer terminal.

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