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Technical Support Manager Jobs in Defiance, MO (NOW HIRING)

BlackBerry Inc.

VFD Support Specialist II

Bridgeton, MO · On-site

$60 - $80/hr

... Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and ...

Reinsurance Associate Inc.

IT Support Specialist

Fenton, MO · On-site

$50K - $62K/yr

... technical support, troubleshooting hardware and software issues, managing user accounts, and ensuring team members have the technology they need to succeed.This role is ideal for someone who enjoys a ...

Wise F&I

IT Support Specialist

Fenton, MO · On-site

Provide friendly, responsive technical support to employees across all departments * Troubleshoot and resolve hardware, software, printer, connectivity, and user access issues * Manage service desk ...

Robert Half

IT Support Specialist

Maryland Heights, MO · On-site

$50K - $60K/yr

Manage employee support requests and provide updates until each issue is resolved. * Identify aging equipment, security concerns, or recurring technical problems and recommend solutions. * Create ...

Chuck E. Cheese

Technical Manager

Ellisville, MO · On-site

This position is known internally as Technical Manager. Technology is at the heart of the Chuck E ... Benefits & Perks: CEC offers a competitive benefits package designed to support employees ...

Hitachi

Regional Technical Sales Consultant

Earth City, MO · Remote

$114K - $150K/yr

Provide technical support on field activities, generate detailed reports, and maintain accurate records in CRM systems. * Represent Hitachi Energy at industry events, sharing insights and building ...

Allied Medical LLC

Technical Services Manager

Earth City, MO · On-site

$110K - $110K/yr

Technical Oversight & Quality Assurance · Provide advanced troubleshooting support for complex ... Inventory & Asset Management · Oversee spare parts inventory and forecasting. · Ensure ...

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Technical Support Manager information

See Defiance, MO salary details

$26K

$75.6K

$129.8K

How much do technical support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support manager in Defiance, MO is $75,599.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $91,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Defiance, MO are hiring for Technical Support Manager jobs?

Cities near Defiance, MO with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Defiance, MO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,599 per year, or $36.3 per hour.

Active Directory/Technical Administrator

Healthcare Support Staffing

Chesterfield, MO • On-site

$16.50 - $17.40/hr

Contractor

Re-posted 15 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

This person is a help desk technician

This person will be assigning and enforcing security policies for all computers and installing or updating software. They will create, modify and terminate users using Active Directory.

Position Purpose: Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues.

  • Design, build and/or test new systems, processes or services
  • Respond to requests for new services
  • Document workflow of processes within the organization
  • Investigate, research and troubleshoot more complex IT related issues
  • Perform new user IT training and communication of IT policies and standards
  • Perform scheduled departmental audits and report findings to management
Qualifications
  • High school diploma or equivalent
  • 2+ years of related experience
  • Complex analysis and troubleshooting skills required
  • Experience in Active Directory*
  • Doesn't need healthcare experience
Additional Information

Advantages of this Opportunity:

Hours for this Position: Monday- Friday 8a-5p

Pay $16.50 - $17.40 per hour

Immediate start!

If you are interested, please call, Lovely 321-574-6539 and email your resume to me.


The greatest compliment to our business is a referral.

If you know of someone looking for a new opportunity, please pass along my contact information! We offer referral bonuses of up to $100.00 for each placement.



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About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

Social media

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