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Technical Support In Telecom Jobs in Toronto, ON

Ci

Senior Technical Support Analyst

Toronto, ON

CA$69K - CA$119K/yr

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * Experience : Minimum 2-3 years of experience in technical support, preferably ...

franke

Technical Support Specialist II

Toronto, ON · Remote

About the job The Technical Support Specialist II is responsible for the quality and execution of ... They play a key role in the ongoing maintenance of service and support documentation and resources ...

Pacer Group

Solution Integration Architect

Toronto, ON · Hybrid

... Exp. in HLD to LLD conversion and technical design documentation Exp. with APIs (REST/SOAP), microservices, Integration patterns Exp. with Telecom Domain Application like Wireless usage / CDR ...

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Technical Support In Telecom information

What is the difference between Technical Support In Telecom vs Customer Service Representative in Telecom?

AspectTechnical Support In TelecomCustomer Service Representative in Telecom
Required CredentialsTechnical certifications, relevant technical knowledgeCustomer service skills, basic telecom knowledge
Work EnvironmentTechnical troubleshooting, network issues, hardware/software supportCustomer inquiries, billing, account management
Employer & Industry UsageTelecom companies, technical support centersTelecom providers, call centers

While both roles serve telecom customers, Technical Support In Telecom focuses on resolving technical issues related to networks and hardware, requiring technical certifications. Customer Service Representatives handle billing and general inquiries, emphasizing customer interaction skills. Understanding these differences helps job seekers target the right roles in the telecom industry.

Sales / Customer Support Executive

Pathway Communications

Markham, ON • On-site

CA$18 - CA$19/hr

Other

Posted 24 days ago

Job description

Location: Onsite – 95 Apple Creek Blvd., Markham
Employment Type: Independent Contractor
Hourly Rate: $18/hour
Working Hours: 9:00 AM – 5:00 PM
Language Requirement: English
Role Overview

We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.

Key ResponsibilitiesClient Engagement & Solutioning
  • Collaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutions
  • Prepare and deliver product presentations, demos, and tailored proposals
  • Respond to customer inquiries with accurate and timely information
  • Work with technical teams to ensure solution feasibility and customization
Customer Success & Service Delivery
  • Act as the first point of contact for customer inquiries, service requests, and issue resolution
  • Manage onboarding of new customers and coordinate with internal teams
  • Track accounts, monitor service requests, and ensure SLA compliance
  • Handle escalations professionally to ensure timely resolution and satisfaction
  • Gather and share customer feedback to enhance service quality and offerings
Market & Product Knowledge
  • Maintain up-to-date knowledge of telecom products, technologies, and market trends
  • Provide insights on customer needs and competitive positioning to internal teams
Qualifications & Skills
  • Minimum 2 years of experience in a call center or sales environment within IT or Telecom
  • Experience with ticketing tools and CRM systems
  • Proven experience in cold calling, upselling, and cross-selling
  • Strong verbal and written communication and presentation skills
  • Ability to explain technical solutions to non-technical clients
  • Strong customer handling and problem-solving skills
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • Ability to multitask, prioritize, and manage time in a fast-paced environment
  • Punctual and able to work onsite full-time (9 AM – 5 PM)

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