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Technical Support Engineer Second Shift Jobs (NOW HIRING)

Paxos Trust Company NA

Technical Support Engineer

$128K - $147K/yr

About the team Paxos Technical Support Engineers work within a highly collaborative, cross-functional team dedicated to supporting our customers and internal teams with world-class technical ...

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

Ontario, Canada The Technical Support Engineering team serves as the global foundation for customer success by providing expert technical assistance and driving efficient solutions to complex product ...

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $125K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Wise

Technical Support Engineer

Austin, TX · On-site

Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise; from general questions about the behaviour of an API or webhook, to acting as a first ...

HID

Technical Support Engineer

Austin, TX · On-site

The Technical Support Engineer will manage technical cases, ensuring high service delivery ... shift toward customer-focused best practices. • Actively pursuing ongoing professional ...

New

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Shift Schedules (24/7 Support) * Weekday Night: Monday-Thursday, 8:00 p.m. - 6:00 a.m. EST

ATS Automation

Technical Support Engineer

Indianapolis, IN · Hybrid

$36 - $42/hr

Travel up to 40% Hourly Rate Range: $36.00 - $42.00 The Technical Support Engineer is the liaison ... Fluent in English, written and oral, second language in Italian is an asset * Experienced in the ...

ACRE

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer Location: Western United States (Remote) Move Security Forward with Acre Are you passionate about transforming the future of security? Do you thrive in a collaborative ...

Acre security

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer - Location: Western United States (Remote) Move Security Forward with Acre: Are you passionate about transforming the future of security? Do you thrive in a collaborative ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

Technical Support Engineer Location: United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The ...

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Technical Support Engineer Second Shift information

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How much do technical support engineer second shift jobs pay per year?

As of Jun 6, 2026, the average yearly pay for technical support engineer second shift in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Technical Support Engineers working the second shift, and how can these be managed effectively?

Technical Support Engineers on the second shift often encounter unique challenges such as handling escalated issues from earlier shifts, working with limited on-site resources, and coordinating with global teams in different time zones. Effective communication and thorough documentation are crucial for seamless handovers and ensuring customer issues are resolved efficiently. Developing strong problem-solving skills and building good relationships with colleagues across shifts can help Second Shift Engineers deliver excellent support and maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Second Shift, and why are they important?

To thrive as a Technical Support Engineer Second Shift, you need a solid understanding of networking, operating systems, troubleshooting methodologies, and a relevant technical degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Strong communication skills, patience, and the ability to work independently during off-hours are essential soft skills for success. These skills and qualities are crucial for resolving technical issues efficiently and ensuring customer satisfaction during non-standard business hours.

What is a Technical Support Engineer Second Shift?

A Technical Support Engineer Second Shift is an IT professional responsible for providing technical assistance to customers or internal users during the second shift, which typically covers late afternoon to midnight hours. They troubleshoot issues related to hardware, software, or network systems, ensuring that problems are resolved efficiently outside of standard business hours. This role is critical for companies that operate around the clock, as it ensures continuous technical support and minimizes downtime. Second shift engineers often collaborate with other IT teams to escalate complex issues and maintain detailed records of all support interactions.
Infographic showing various Technical Support Engineer Second Shift job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 27% Full Time, 61% Part Time, 3% Temporary, 2% Contract, and 4% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Paxos Trust Company NA

Remote

$128K - $147K/yr

Full-time

Posted 8 days ago

Job description

About Paxos
Today's financial infrastructure is archaic, expensive, inefficient and risky - supporting a system that leaves out more people than it lets in. So we're rebuilding it.
We're on a mission to open the world's financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we've built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world's leading financial institutions, like Mastercard, Visa, Robinhood, and PayPal.
About the team
Paxos Technical Support Engineers work within a highly collaborative, cross-functional team dedicated to supporting our customers and internal teams with world-class technical solutions and responsive support. The team tackles complex challenges through proactively resolving technical issues and architecting scalable support processes. By partnering with engineering, product, and compliance, the team directly drives Paxos' mission to transform global finance and deliver best-in-class service to industry-leading clients.
About the role
Join us at an inflection point-where your expertise shapes not just the customer experience, but how support is defined at Paxos. As a Technical Support Engineer, you'll do much more than resolve tickets:
  • You'll be a creator and architect, establishing support processes that scale with our growth.
  • You'll embed with our Solutions Engineering team to deliver seamless onboarding for marquee clients-including the biggest names in finance and tech.
  • You'll have a front-row seat to-and an active role in-deploying new products for both onboarded clients and those just beginning their Paxos journey.

What you'll do
  • Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service.
  • Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys.
  • Proactive Support: Go beyond incident response-monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients.
  • Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos.
  • Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth.
  • Industry Leadership: Stay plugged into fintech, cloud, blockchain, and SaaS trends-bringing forward-thinking ideas to keep Paxos at the cutting edge.

About you
  • Experience (2-3+ years) in technical support or customer-facing engineering roles, ideally at high-growth tech companies where ambiguity spurs innovation.
  • You thrive in startup environments, valuing speed, autonomy, and the ability to set the direction-rather than follow prescribed processes.
  • You're comfortable collaborating with senior stakeholders, including engineers, product managers, and external institutional clients.
  • Deep troubleshooting, documentation, and incident management skills; familiarity with modern cloud platforms, APIs, and the compliance landscape of fintech.
  • Appetite for ownership: you proactively contribute ideas, champion best practices, and iterate quickly alongside top-tier colleagues.
  • Bonus: direct experience in blockchain, crypto, or digital asset platforms.

Apply