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Technical Support Engineer Second Shift Jobs (NOW HIRING)

pepperlfuchs

Technical Support Engineer

Katy, TX · Hybrid

Pepperl + Fuchs: Technical Support Engineer Location : Katy, Texas Type: Full Time Schedule: 8am - 5pm Hybrid Schedule (3 day in Office and 2 days remote) Salary Range : Competitive Benefits

Volvo Car USA

Technical Support Engineer,

Ridgeville, SC · On-site

$73K - $136K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...

ASSA ABLOY

Technical Support Engineer

Austin, TX

Delivering outstanding technical support, championing a shift toward customer-focused best ... Programming proficiency in at least one language, including Java, Python, C, Perl, JavaScript, or ...

New

Trend Micro

Technical Support Engineer

Irving, TX · On-site

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

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Technical Support Engineer Second Shift information

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How much do technical support engineer second shift jobs pay per year?

As of Jun 5, 2026, the average yearly pay for technical support engineer second shift in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Technical Support Engineers working the second shift, and how can these be managed effectively?

Technical Support Engineers on the second shift often encounter unique challenges such as handling escalated issues from earlier shifts, working with limited on-site resources, and coordinating with global teams in different time zones. Effective communication and thorough documentation are crucial for seamless handovers and ensuring customer issues are resolved efficiently. Developing strong problem-solving skills and building good relationships with colleagues across shifts can help Second Shift Engineers deliver excellent support and maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Second Shift, and why are they important?

To thrive as a Technical Support Engineer Second Shift, you need a solid understanding of networking, operating systems, troubleshooting methodologies, and a relevant technical degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Strong communication skills, patience, and the ability to work independently during off-hours are essential soft skills for success. These skills and qualities are crucial for resolving technical issues efficiently and ensuring customer satisfaction during non-standard business hours.

What is a Technical Support Engineer Second Shift?

A Technical Support Engineer Second Shift is an IT professional responsible for providing technical assistance to customers or internal users during the second shift, which typically covers late afternoon to midnight hours. They troubleshoot issues related to hardware, software, or network systems, ensuring that problems are resolved efficiently outside of standard business hours. This role is critical for companies that operate around the clock, as it ensures continuous technical support and minimizes downtime. Second shift engineers often collaborate with other IT teams to escalate complex issues and maintain detailed records of all support interactions.
Infographic showing various Technical Support Engineer Second Shift job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 27% Full Time, 61% Part Time, 3% Temporary, 2% Contract, and 4% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Desktop Support Engineer (2nd Shift)- Retail (Onsite- Phoenix, AZ)

Desktop Support Engineer (2nd Shift)- Retail (Onsite- Phoenix, AZ)

Stage 4 Solutions Inc

Phoenix, AZ • On-site

$30 - $33/hr

Contractor

Medical, Retirement

Posted 25 days ago

Job description

Desktop Support Engineer (2nd Shift)– Retail (Onsite- Phoenix, AZ) 

We are seeking a Desktop Support Engineer for our global client. You will provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. 

This is a 40-hour per week, 24-month contract (possible extension), 100% onsite role in Phoenix, AZ. Schedule: 2nd shift, local time (4:00 PM – 12:00 AM, Monday through Friday), 

This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered. 

Responsibilities: 

  • Provide first-level technical support to end users for hardware, software, and network-related issues.  

  • Troubleshoot and resolve Windows desktop, laptop, printer, and peripheral device issues.  

  • Support deskside and remote users with installation, configuration, and maintenance of end-user devices.  

  • Log, track, and update incidents and service requests using ticketing systems.  

  • Deliver excellent customer service while responding to user requests in a timely manner.  

  • Assist with software installations, system upgrades, and user account support.  

  • Support voice/data communication systems and basic connectivity troubleshooting.  

  • Collaborate with IT teams to improve support processes and end-user experience. 

Requirements: 

  • 6+ years of experience in using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.  

  • Excellent customer service, verbal and written communication skills are a must.  

  • Prior customer service, call center or help desk experience is required. 

  • The ability to multi-task, prioritize and work under pressure are required. 

  • Must be willing to work flexible hours when appropriate.  

  • Skills - Windows Support. Deskside Support. End User Device Support. 

Please submit your resume to our network at https://www.stage4solutions.com/careers/ and apply to the Desktop Support Engineer (2nd Shift)– Retail (Onsite- Phoenix, AZ) role. 

Please feel free to forward this opportunity to others who may be interested. 

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on job requirements and candidate qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other legally protected characteristics. 

Compensation: $30/hr. - $33/hr. 

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