Technical Support Engineer Remote Jobs in Ottawa, ON

Senior Cloud Technical Lead - Hybrid | Ottawa, Canada

 Nice to meet you!  

We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job  

The SAS Cloud Operations team is looking for a Senior Cloud Technical Lead to provide technical leadership for our customer engagements running in our cloud. In our rapidly growing team, you will have exciting opportunities to collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments.  

As a Senior Cloud Technical Lead, you will:  

• Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
• Oversee and approve all changes for assigned customers.
• Consult with customers as you learn their business and understand how SAS drives their business outcomes.
• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers.
• Contribute to customer success through a close partnership with Cloud Service Delivery Managers.
• Participate and share lessons learned through a Community of Practice with global CTL's. 
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do. 

Required Qualifications

Language Requirement:Candidates must be fluent in both French and English to effectively communicate with customers.Security Clearance Requirement:

Candidates must be eligible to obtain Canadian government security clearance and maintain the clearance throughout their employment as they will work in a protected space.

• 8+ years of technical experience including:
• 3 years of experience in consulting, systems support, customer support, or training for enterprise class software.
• 3 years of experience with UNIX or Linux supporting enterprise class applications.
• Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
• Experience with containers, container-based applications, and/or container orchestration tools.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Preferred Qualifications

• Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
• Experience with Python, Ansible, or Kubernetes 

• Scripting experience (bash, powershell, etc)
• Experience with SAS
• Ability to travel up to 10% of the time.

World-Class Benefits  

Highlights include...

• Comprehensive medical, prescription, dental and vision plans and a health care spending account.
• Short- and long-term disability plans.
• Group RRSP matching program.
• Gym membership and fitness equipment reimbursement.
• Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
• Your well-being matters, and that's why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

#LI-CC1

Diverse and Inclusive

At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority

to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.

Additional Information

To qualify, applicants must be legally authorized to work in Canada and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. SAS provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds. If you're a Canadian applicant with a qualified disability or a disabled veteran, you can request a reasonable accommodation if you are unable or limited in your ability to use www.sas.com/careers. For assistance, please email hrcan@sas.com.

This posting is for a new vacancy.

The base salary range for this position is $131,670 CAD-$160,930 CAD per year and is a good-faith estimate only. Actual pay will vary depending on factors including, but not limited to, job-related knowledge, skills, and experience. Pay is just one component of SAS's total compensation package for employees. Employees may also be eligible for commission or a discretionary bonus (based on company and individual performance), as determined by the role. 

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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