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Technical Support Engineer Remote Jobs in Meriden, CT

Finalsite

Staff Engineer, Composer Platform

Glastonbury, CT · On-site +1

$180K - $250K/yr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Define and lead technical strategy ... Support distributed systems and containerized application environments * Provide technical ...

Ameresco

DER Monitoring Platform Technician

Waterbury, CT · On-site +1

$25.48 - $37/hr

... technical support for PV and BESS using ASG's AssetPlanner platform. This role combines basic ... Associate or bachelor's degree in a STEM field (e.g., Engineering Technology, Electrical ...

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Technical Support Engineer Remote information

See Meriden, CT salary details

$36.8K

$77.5K

$117.1K

How much do technical support engineer remote jobs pay per year?

As of Jun 28, 2026, the average yearly pay for technical support engineer remote in Meriden, CT is $77,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $96,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
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Technical Support Engineer Remote jobs near you
Staff Engineer, Composer Platform

Staff Engineer, Composer Platform

Finalsite

Glastonbury, CT • Remote

$180K - $250K/yr

Full-time

Posted 11 days ago

Job description

WHO WE ARE

Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.


We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.

At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world

SUMMARY

The Staff Engineer, Composer Platform will provide technical leadership for Finalsite’s core CMS platform used by educational institutions nationwide. This role will lead architectural modernization efforts, improve platform scalability and observability, and drive long-term engineering strategy for a high-traffic, customer-facing application environment.

The Staff Engineer will lead a critical modernization effort focused on decoupling the Composer platform from a legacy architecture, defining and executing a scalable long-term solution while maintaining platform stability. The role will also elevate engineering standards across the team by strengthening architecture practices, improving observability, and fostering a culture of proactive problem-solving, operational accountability, and technical excellence.

LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

  • Define and lead technical strategy, architecture, and modernization initiatives for the Composer platform

  • Drive decoupling and migration efforts from legacy application dependencies while maintaining platform stability

  • Improve platform reliability, scalability, observability, and operational resilience

  • Establish engineering standards related to instrumentation, monitoring, alerting, and system performance

  • Lead architecture review practices and collaborate with cross-functional engineering teams on technical decisions

  • Support distributed systems and containerized application environments

  • Provide technical mentorship and guidance through code reviews, design feedback, and engineering best practices

  • Utilize AI-assisted development tools to support codebase navigation, modernization, and platform evolution

QUALIFICATIONS AND SKILLS

BASIC QUALIFICATIONS

  • At least 12 years of experience as Staff Engineer or senior-level individual contributor supporting large-scale production platforms
  • Strong experience with Ruby/Rails or comparable backend application frameworks
  • Experience leading modernization, migration, or architectural decoupling initiatives
  • Strong understanding of distributed systems, cloud infrastructure, and application resiliency principles
  • Experience with observability tools, monitoring frameworks, and alerting strategies
  • Experience supporting containerized applications and scalable production environments
  • Strong communication, technical leadership, and cross-functional collaboration skills
  • Experience using AI-assisted development tools such as Claude Code, Codex, or similar technologies

PREFERRED QUALIFICATIONS

  • Experience with JRuby or polyglot application environments

  • Familiarity with MongoDB or shared-database architectures

  • Experience supporting legacy web platform modernization initiatives

  • Experience working within complex or multi-acquisition codebases

  • Familiarity with Cloudflare Workers or edge-computing technologies

  • Background supporting EdTech, SaaS, or multi-tenant platform environments

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.