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Technical Support Engineer Remote Jobs in Gibsons, BC

VersaFile

AI Sales Engineer

Vancouver, BC · Remote

CA$125K - CA$150K/yr

Support proposals, RFP responses, and technical documentation. * Mentor delivery teams on AI ... Flexible remote work environment. * Opportunities for professional growth and leadership.

Targeted Talent

Senior DevOps Engineer

Vancouver, BC · Remote

$85K - $110K/yr

This is a permanent position that is remote to start with later relocation to Calgary or Winnipeg ... Great communication skills and the ability to communicate technical concepts with ease Bonus Points:

Targeted Talent

Senior DevOps Engineer

Vancouver, BC · Remote

$85K - $110K/yr

This is a permanent position that is remote to start with later relocation to Calgary or Winnipeg ... Great communication skills and the ability to communicate technical concepts with ease Bonus Points:

Targeted Talent

Senior DevOps Engineer

Richmond, BC · Remote

$85K - $110K/yr

This is a permanent position that is remote to start with later relocation to Calgary or Winnipeg ... Great communication skills and the ability to communicate technical concepts with ease Bonus Points:

Targeted Talent

Senior DevOps Engineer

Richmond, BC · Remote

$85K - $110K/yr

This is a permanent position that is remote to start with later relocation to Calgary or Winnipeg ... Great communication skills and the ability to communicate technical concepts with ease Bonus Points:

Wood Plc

Structural Engineer

Vancouver, BC · On-site +1

Develop close working relationship with Construction Management team, support active construction ... Experience in writing technical reports * A willingness to travel to remote field locations on a ...

Targeted Talent

Technical Recruiter

Vancouver, BC · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... This is a remote role. You're someone who understands business needs and can see how it translates ...

Targeted Talent

Technical Recruiter

Vancouver, BC · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... This is a remote role. You're someone who understands business needs and can see how it translates ...

Asana

Technical Lead, API

Vancouver, BC · On-site +1

CA$211K - CA$240K/yr

Asana's rich developer platform and app ecosystem help ensure we can support every use case out ... We're looking for a staff-level Technical Lead to drive execution and technical vision for our ...

Targeted Talent

Cloud DevOps Engineer

Vancouver, BC · Remote

$85K - $120K/yr

This is a permanent position that is remote to start with later relocation to Calgary or Winnipeg ... Great communication skills and the ability to communicate technical concepts with ease Perks:

Targeted Talent

Cloud DevOps Engineer

Richmond, BC · Remote

$85K - $120K/yr

This is a permanent position that is remote to start with later relocation to Calgary or Winnipeg ... Great communication skills and the ability to communicate technical concepts with ease Perks:

Targeted Talent

Cloud DevOps Engineer

Vancouver, BC · Remote

$85K - $120K/yr

This is a permanent position that is remote to start with later relocation to Calgary or Winnipeg ... Great communication skills and the ability to communicate technical concepts with ease Perks:

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Technical Support Engineer Remote information

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Gibsons, BC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

AI Sales Engineer

VersaFile

Vancouver, BC • Remote

CA$125K - CA$150K/yr

Full-time

Re-posted 27 days ago

Job description

AI Sales Engineer


At VersaFile Consulting Group, we’re reimagining the role of content in intelligent automation. As AI reinvigorates content management technologies, the need for effective content lifecycle strategies has never been more critical to realizing the full value of AI.


We are seeking a hands-on AI Sales Engineer to design and demonstrate intelligent solution frameworks, architectures, and proofs-of-concept that showcase how AI can accelerate business outcomes for our clients within the content management landscape (Box, Sharepoint and Blob Storage). This role bridges technical pre-sales, solution architecture, and client enablement — ideal for someone who thrives at the intersection of AI technology, customer needs, and managed services delivery.


What You'll Do: 

Pre-Sales & Client Engagement

  • Lead discovery sessions and technical workshops to uncover client needs.
  • Translate business requirements into compelling AI-powered technical solutions.
  • Present solution roadmaps, demos, and value propositions to both technical and non-technical audiences (C-suite, IT leaders).

Solution Architecture & Design

  • Develop scalable AI solution architectures leveraging cloud, data, and automation technologies.
  • Build reference architectures and frameworks that integrate AI/ML components into managed service offerings.
  • Define integration strategies for AI models (LLMs, analytics, automation) within enterprise environments

Demo & Prototype Development

  • Build and showcase live demos (e.g. workflow automation, predictive dashboards) using open-source or commercial AI stacks.
  • Rapidly prototype proofs-of-concept to validate feasibility and ROI.

Collaboration & Delivery Support

  • Work closely with sales, product, and delivery teams to ensure solution alignment.
  • Support proposals, RFP responses, and technical documentation.
  • Mentor delivery teams on AI integration frameworks and reusable accelerators.


What You'll Bring: 

  • 7 - 10 Years of experience in Solution Architecture, Sales Engineering or Technical Consulting within IT services or managed services
  • Proven experience designing or implementing AI/ML, automation, or data analytics solutions
  • Familiarity with cloud platforms (AWS, Azure, GCP) and data ecosystems (eg. Data Lakes, ETL, API Frameworks
  • Hands-on exposure to LLMs, RAG frameworks, LangChain, Vector DBs and ML pipelines
  • Proven experience in Box, Sharepoint and Blob Storage solutions 
  • Proven experience in B2B software sales in Content Management or Automation.
  • Understanding of enterprise integration, DevOps, MLOps and Security Principles
  • Excellent communication with ability to simplify complex AI concepts for executive stakeholders
  • Consultative mindset to assess needs and craft tailored solutions
  • Comfortable leading presentations, workshops and proof-of-concept sessions with external stakeholders


What We Offer

  • A high-impact role in a rapidly growing company redefining the future of intelligent content.
  • A modern, collaborative, and inclusive team culture.
  • Flexible remote work environment.
  • Opportunities for professional growth and leadership.
  • Competitive compensation including base salary and comprehensive benefits.


Location:  Our head office is in Vancouver, but this is a remote work from home role, with the ability to work anywhere in Canada  

Type:  Full-Time Permanent Employee


Salary:  

  • Base Salary: CAD $125,000 - 150,000 per year
  • We will base the salary on the candidate's skills, experience and organizational fit.


To Apply:

  • Please submit your Cover Letter and Resume.

VersaFile's core purpose is to deliver solutions for clients that make a difference.  To make a difference, we need people from all walks of life.  By the way, we genuinely care about people and it is embedded into who we are.  For us, equity and inclusion are a natural part of our culture and purpose. No matter who you are, come join us and together lets make a difference!


We thank all applicants for their interest and we will contact you for an interview if you are short-listed as a candidate.