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Technical Support Engineer Remote Jobs in Burlington, NJ

Cisco

Senior Software Engineer (Remote)

Philadelphia, PA · Remote

$123K - $163K/yr

You will create technical design documentation for the team and contribute to user documentation ... Support automated build, test, and deployment workflows using GitLab CI, GitHub Workflows, or ...

M3USA

AI Engineer (Remote)

Fort Washington, PA · Remote

The primary customers are non-technical business teams. You will work closely with them to ... Deploy AI applications to production and support real end users. Monitor usage, gather feedback ...

M3USA

AI Engineer (Remote)

Fort Washington, PA · Remote

The primary customers are non-technical business teams. You will work closely with them to ... Deploy AI applications to production and support real end users. Monitor usage, gather feedback ...

M3USA

AI Engineer (Remote)

Fort Washington, PA · On-site +1

The primary customers are non-technical business teams. You will work closely with them to ... Deploy AI applications to production and support real end users. Monitor usage, gather feedback ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Burlington, NJ

Technical Support Engineer Remote information

See Burlington, NJ salary details

$36.7K

$77.3K

$116.9K

How much do technical support engineer remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support engineer remote in Burlington, NJ is $77,283.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $96,300.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What cities near Burlington, NJ are hiring for Technical Support Engineer Remote jobs?

Cities near Burlington, NJ with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Burlington, NJ as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution, with an average salary of $77,283 per year, or $37.2 per hour.

AI Agent Evaluation Engineer - Remote

YO AI Labs

Philadelphia, PA • Remote

$80 - $120/hr

Full-time

Posted 9 days ago

Job description

Senior Software Engineer

Job Type: Contractor (~15 hours/week)
Location: Remote

Job Summary

We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software engineering tasks using Model Context Protocol (MCP) tools.

You will design reproducible environments, deterministic verification, and reference solutions for tasks such as bug fixing, feature implementation, codebase refactoring, and performance optimization. No prior AI experience is required.

Key Responsibilities
  • Create reinforcement learning environments for software engineering tasks.
  • Design tasks involving bug fixing, feature development, refactoring, and performance optimization.
  • Build deterministic verification systems and golden reference solutions.
  • Evaluate AI agents' ability to reason through complex codebases and use MCP tools effectively.
  • Develop realistic, reproducible software engineering scenarios.
  • Ensure tasks accurately measure coding ability, problem-solving, and tool usage.
  • Document solutions and provide clear technical feedback.
Required Skills
  • Strong proficiency in Python 3, Java, Rust, C++, or TypeScript.
  • Strong understanding of algorithms and data structures.
  • Experience with bug fixing and debugging complex software issues.
  • Proven experience in feature implementation and codebase refactoring.
  • Strong knowledge of performance optimization and tuning.
  • Excellent written and verbal communication.
  • Strong attention to detail.
Preferred Qualifications
  • Experience working with large-scale or distributed codebases.
  • Familiarity with AI/ML systems is a plus but not required.
  • Experience with rigorous code reviews and software engineering best practices.
  • Experience working effectively in remote or cross-functional teams.
Hiring Process
  1. Submit an application and screening questions.
  2. Complete an AI interview (~30 minutes).
  3. Complete a technical assessment, if required.
  4. Hiring Manager review.
Compensation

Compensation is output-based, with payment provided per task that meets project specifications. Minimum weekly submission requirements may apply.

Availability

Selected experts should be prepared to begin their first tasks within 24–48 hours of completing onboarding.