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Technical Support Engineer Remote Jobs in Bloomfield, NJ

Runlayer

Support Engineer

New York, NY · On-site +1

... remote MCP server with Anthropic. We helped establish the protocol, and now we're building the ... About the Role As the founding Support Engineer at Runlayer, you'll be the technical frontline for ...

PactFi

Client Support Engineer

New York, NY · Remote

$130K - $150K/yr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This is a hands-on role reporting to the Client Enablement Lead. From day ...

New

Reality Defender

Customer Support Engineer

New York, NY · Remote

$40K - $65K/yr

As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake ...

Soda Data

Sales Engineer (Remote)

Brooklyn, NY · On-site +1

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... Own product, technical, and security responses on RFPs and RFIs * Support customers through ...

Soda Data

Sales Engineer (Remote)

New York, NY · Remote

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... Own product, technical, and security responses on RFPs and RFIs * Support customers through ...

Navtech, Inc.

Elastic Search Engineer

Manhattan, NY · On-site +1

I have an opportunity for "ElasticSearch Engineer" _ REMOTE " and I am looking for a candidate who ... support existing code. Required Skills: Minimum 8 years of experience in a particular technical and ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

Soda Data

Growth Engineer (Remote)

New York, NY · On-site +1

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

Soda Data

Lead Sales Engineer (Remote)

Brooklyn, NY · On-site +1

$160K - $180K/yr

We're hiring a remote Lead Sales Engineer to own the technical side of our biggest enterprise deals ... to support. You've owned the technical win on enterprise deals, and you're already the person ...

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Showing results 21-40

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Bloomfield, NJ

Technical Support Engineer Remote information

See Bloomfield, NJ salary details

$38.4K

$80.9K

$122.3K

How much do technical support engineer remote jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical support engineer remote in Bloomfield, NJ is $80,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $100,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What job categories do people searching Technical Support Engineer Remote jobs in Bloomfield, NJ look for? The top searched job categories for Technical Support Engineer Remote jobs in Bloomfield, NJ are:
What cities near Bloomfield, NJ are hiring for Technical Support Engineer Remote jobs? Cities near Bloomfield, NJ with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Bloomfield, NJ as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,900 per year, or $38.9 per hour.

Senior Technical Support Engineer - Tier 2 (East Coast)

Oomnitza

New York, NY • On-site, Remote

$100/hr

Full-time

Posted 15 days ago

Job description

Oomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend.
We are looking for a Senior Technical Customer Support Engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and has the ability to self-learn while delivering exceptional customer experiences. This role requires strong technical skills, experience with API troubleshooting, and a collaborative, customer-centric mindset.
We are looking for this person to be East Coast based and work Eastern hours.
Customer Advocacy & Technical Support
  • Serve as the point of contact for complex customer inquiries, issues, and escalations.
  • Troubleshoot and resolve issues related to integrations, workflows, and platform performance.
  • Join customer calls to live-troubleshoot issues, explain findings, and guide customers through solutions.
  • Comfortable communicating with both technical and non-technical stakeholders.
  • Partner with Engineering and Customer Success Managers (CSMs) to ensure alignment on customer priorities and deliver a strong customer experience.

Technical Troubleshooting & Investigation
  • Diagnose, troubleshoot, and debug issues end-to-end, documenting actions taken for tracking.
  • Comfortable troubleshooting and resolving issues related to REST API functionality - including crafting and validating GET, POST, PUT, and DELETE calls using tools such as cURL and Postman.
  • Demonstrate an understanding of HTTP response codes and their significance in integration debugging.
  • Knowledge of authentication types: session-based, signed request, OAuth, Basic Auth, and API key authentication.
  • Familiar with certificates: self-signed certificates, CA certificates, and certificate chain validation.
  • Pull and review logs to identify errors, analyse root causes, and implement effective solutions.
  • Leverage SQL to query databases, extract relevant data, and support troubleshooting efforts.
  • Utilize Jinja2 to develop and maintain scripts and tools for automation and customization.
  • Review and analyze workflows, imports, and system configurations to identify performance issues or failures.

Process & Knowledge Contributions
  • Collaborate closely with Engineering, SRE, and Product teams to investigate and resolve customer-impacting incidents.
  • Escalate and document issues that cannot be resolved at Tier 1 to the appropriate Engineering team.
  • Document solutions, troubleshooting steps, and best practices in the Technical Support Spaces.
  • Provide structured investigation updates to customers during incident response.

What We're Looking For
  • 2+ years of experience in a Senior technical support, Tier 2, DevOps, or SRE-adjacent role supporting enterprise or SaaS platforms.
  • Ability to independently investigate complex issues, identify root causes, and collaborate with engineering teams to drive resolution.
  • Proficiency in Jinja2 for automation and customisation tasks.
  • Solid understanding of SQL and experience querying databases to extract and manipulate data.
  • 2+ years experience troubleshooting and resolving API functionality and bi-directional integration issues between systems.
  • Experience with AWS environments and cloud-based SaaS architectures.
  • Experience creating and troubleshooting workflows.
  • Experience with Webhooks.
  • Experience working with Enterprise companies with a customer-centric approach.
  • Experience using Jira and Zendesk.
  • Excellent communication skills, both verbal and written.
  • Exceptional problem-solving skills, attention to detail, and a demonstrated track record of diagnosing and resolving complex technical issues.
  • Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
  • Strong logic, critical thinking, and ability to think outside the box.
  • Highly self-driven learner who can quickly understand new technologies and systems.
  • Experience working closely with Engineering or SRE teams during incident investigations or escalations.

What we can offer you
  • Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
  • Market-competitive salary + equity
  • A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

The base salary range for this position is: $100-115k
Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

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