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Technical Support Directv Jobs in Washington (NOW HIRING)

AV-VTC Team Lead

Washington, DC · On-site

$187K - $215K/yr

Provide specialized technical training and enduser support. * Contribute to special projects and ... Familiarity with AV and broadcast vendors such as Evertz, Haivision, DirecTV, Technicolor, Cisco ...

Technical Support Directv information

What are the key skills and qualifications needed to thrive as a technical support DirecTV specialist?

To thrive as a Technical Support DirecTV specialist, you need strong troubleshooting abilities, technical knowledge of satellite TV systems, and typically a high school diploma or equivalent. Familiarity with CRM software, remote diagnostic tools, and proprietary DirecTV support systems is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve their issues. These competencies ensure customer satisfaction, efficient service delivery, and the resolution of technical problems in a timely manner.

What are some common challenges faced by technical support DirecTV representatives, and how can they be successfully managed?

Technical Support representatives at DirecTV often encounter challenges such as troubleshooting complex equipment issues, assisting frustrated customers, and keeping up with frequent updates in technology and service offerings. Successfully managing these challenges involves strong communication skills, patience, and continuous product training. Team collaboration and utilizing internal knowledge bases are also crucial, as more experienced colleagues and supervisors can provide guidance on resolving particularly difficult cases. Staying organized and maintaining a positive attitude helps ensure high-quality customer service and job satisfaction.

Is Technical Support DIRECTV a good place to work?

Technical Support roles at DIRECTV are generally considered stable with opportunities for skill development in customer service and troubleshooting. The work environment often involves shift work and requires good communication skills, with some positions offering remote work options. Overall, it can be a suitable job for those interested in technical support and telecommunications.

What does a technical support DirecTV representative do?

A Technical Support representative at DirecTV assists customers with troubleshooting issues related to their satellite TV service, equipment, and account setup. They help resolve problems such as signal loss, receiver malfunctions, and connectivity issues over the phone, online chat, or email. Additionally, they guide customers through basic troubleshooting steps, schedule technician visits if necessary, and provide information about DirecTV products and services. Their goal is to ensure customers have a smooth and satisfactory experience with DirecTV's offerings.

What is the difference between Technical Support Directv vs Customer Service Representative?

AspectTechnical Support DirectvCustomer Service Representative
Primary RoleDiagnosing and resolving technical issues related to Directv servicesHandling customer inquiries, billing, and general service questions
Required SkillsTechnical knowledge, troubleshooting, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, remote support, on-siteCall centers, retail stores, remote
CertificationsTechnical certifications may be preferredCustomer service training, soft skills

While both roles involve assisting customers, Technical Support Directv focuses on resolving technical issues with services and equipment, requiring technical skills and troubleshooting knowledge. Customer Service Representatives handle general inquiries, billing, and account management, emphasizing communication and customer relations. Understanding these differences helps job seekers identify the right career path within the industry.

What are popular job titles related to Technical Support Directv jobs in Washington?

For Technical Support Directv jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Technical Support Directv jobs in Washington look for?

The top searched job categories for Technical Support Directv jobs in Washington are:

Infographic showing various Technical Support Directv job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

AV-VTC Team Lead

GDIT

Washington, DC • On-site

$187K - $215K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.


General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services


Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Audiovisuals, Operating Systems (OS), Systems Programming, Troubleshooting

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Overview

We are seeking an experienced AV Programmer/Senior Engineer to support the design, development, and implementation of complex audiovisual systems across an enterprise environment. The ideal candidate brings deep technical expertise, strong problemsolving skills, and the ability to collaborate effectively with engineering teams, project managers and end users.

Key Responsibilities
  • Develop, implement, and test control system programming (AMX, Extron, Crestron) in multi-classification environments.
  • Upgrade operating systems and support the design of system enhancements.
  • Develop and maintain documentation for new and existing AV systems.
  • Create, implement, and test DSP configurations (BSS, Biamp, Extron).
  • Configure AV devices, including enterprise-level network and security settings.
  • Conduct system testing to ensure solutions meet user and performance requirements.
  • Diagnose and resolve complex AV system and control program issues.
  • Provide specialized technical training and enduser support.
  • Contribute to special projects and crossfunctional engineering initiatives.
  • Maintain current knowledge of emerging AV, control, and network technologies.
  • Coordinate with and maintain relationships with vendor support teams for major system components
  • Act as a technical team or task lead, providing guidance and work leadership to less experienced audio-visual team members.
Required Qualifications
  • 10+ years of AV programming experience.
  • Ability to obtain and maintain an Entry on Duty (EOD) clearance.
  • Bachelor's degree in Computer Science, Engineering, or related technical field; equivalent experience will be considered.
Preferred Qualifications
  • Top Secret clearance (or the ability to obtain and maintain one).
  • Experience developing AV system flow diagrams and placing devices in AutoCAD.
  • Experience with enterprise IPTV, videoconferencing solutions, complex presentation/briefing systems, and knowledge wall technologies.
  • Familiarity with AV and broadcast vendors such as Evertz, Haivision, DirecTV, Technicolor, Cisco, AMX, Extron, and Crestron.


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in AV Programming at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely salary range for this position is $187,179 - $215,050. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US