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Technical Support Coordinator Jobs in Bethlehem, PA

Shift4

Technical Support, Associate

Center Valley, PA · On-site

A Technical Support Representative is expected to work with customers to identify Shift4shop e ... These interactions should be coordinated and real-time. Representatives are also expected to ...

HSSSoft

Technical Production Support PM

Warren, NJ · On-site

Company Description HSS SOFT is an Equal Employment Opportunity Employer Technical Production ... Coordination with various cross functional groups (Functional, Development, Production Support ...

elt

Technical Sales Engineer

Allentown, PA

Provide expert technical support on MHE selection, layout planning, and automation strategy to internal teams and external customers. * Vendor Coordination: Collaborate with MHE manufacturers and ...

Colorcon

Customer Service Coordinator

Harleysville, PA · On-site

$17.25 - $22.75/hr

Customer Service Coordinator Colorcon ® is a world leader in the development, supply and technical support of formulated film coating systems, modified release technologies, specialty excipients and ...

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How much do technical support coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for technical support coordinator in Bethlehem, PA is $23.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Coordinator, and why are they important?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What are some common challenges faced by Technical Support Coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What does a Technical Support Coordinator do?

A Technical Support Coordinator oversees and manages the support process for customers or internal users experiencing technical issues with a product or service. They are responsible for coordinating support teams, prioritizing and tracking issues, ensuring timely resolution, and communicating with stakeholders. Additionally, they may help develop support documentation, implement support tools, and analyze support metrics to improve processes. Their role bridges the gap between technical teams and end users to ensure a smooth and efficient support experience.

Is coordinator an entry-level position?

A Technical Support Coordinator role is not typically considered entry-level; it usually requires some prior experience in technical support, customer service, or related fields. The position often involves coordinating support activities, troubleshooting, and communication skills, and may require relevant certifications or technical knowledge. Entry-level roles in technical support are generally titled Support Specialist or Help Desk Technician, with coordination roles often requiring more experience.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What job categories do people searching Technical Support Coordinator jobs in Bethlehem, PA look for? The top searched job categories for Technical Support Coordinator jobs in Bethlehem, PA are:
What cities near Bethlehem, PA are hiring for Technical Support Coordinator jobs? Cities near Bethlehem, PA with the most Technical Support Coordinator job openings:
Technical Support Coordinator jobs near you
Technical Support, Associate

Technical Support, Associate

Shift4

Center Valley, PA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Shift4 rating

7.2

Company rating: 7.2 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

14th of 17 rated payment service providers

Job description

Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
A Technical Support Representative is expected to work with customers to identify Shift4shop e-commerce related issues. They should achieve resolution by applying a logical thought process to the troubleshooting they are performing based on the training they have been given and by analyzing call, ticket, or chat logs to notice common trends and underlying problems. They should support customer interactions through multi-messaging channels such as email, tickets, phone, and chat systems. These interactions should be coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and services customers use, accompanied by good interpersonal and customer service skills.
Responsibilities:
  • Deliver exceptional service and support to customers via telephone, email, and chats
  • Meet service level and Interaction requirements set in place by management
  • Gather information and determine the issue by evaluating and analyzing the symptoms and issues
  • Diagnose and resolve technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments
  • Follow standard processes and procedures
  • Identify and escalate priority issues per customer and company specifications
  • Accurately process and record call, email, and chat interactions
  • Follow up and make scheduled callbacks or emails to customers where necessary
  • Stay current with system information, changes and updates
  • Must be able to sit for long periods of time
  • Position requires use of headset/microphone
  • Other tasks as assigned
Qualifications:
  • Strong customer service oriented attitude
  • At least one year customer service experience
  • At least one year Technical Support experience
  • Ability to troubleshoot and process technical issues
  • Ability to multitask and process different kinds of interactions at once
  • Excellent oral and written communication skills
  • Excellent documentation technique and processes.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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