Technical Support Chromatography Jobs (NOW HIRING)

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Join our team at Thermo Fisher Scientific as an Ion Chromatography Technical Sales Specialist, where you'll contribute to revenue growth and customer success through technical sales expertise. You'll represent our portfolio of scientific instruments and solutions, working closely with customers to understand their needs and deliver effective solutions that enable them to make the world healthier, cleaner, and safer. As a technical advisor, you'll develop and maintain strong relationships with key accounts while providing technical expertise across the sales cycle. You'll collaborate with cross-functional teams including the business unit, marketing, and technical support to implement sales strategies and deliver exceptional customer experiences.
Key Responsibilities: 
Selling Agility

• Identifies and prioritizes new client opportunities and sales potential for the respective product lines with the result of growing business

• Supports Account Managers to uncover new potential opportunities within this market and customer segment with a view to enhance allegiance and sales revenue for Thermo Fisher Scientific

• Has the ability to grow in role to develop trusted and valued relationships with customers. 

• Supports Account Managers with execution. Acts as trusted advisor within an account and provides technical knowledge for the product line and brings in technical support as needed to advance the solution process

Results Leadership

• Shares the voice of customer towards the Business Unit. Also attends technical visits to Business Unit, manufacturing, R&D sites, and Demo centers with customers; Supports new Product Introduction (NPI) prospects within territory to improve adoption rates and revenue return

• Supports the sales funnel and joins forecast calls in collaboration with the country leads and their sales teams. 

• Uses Thermo Fisher Scientific’s sales tools to efficiently handle the accounts, opportunities, pipelines and forecast in an accurate and timely manner

• Maintains awareness of competitor and industry activity 

Technical Knowledge

• Works in partnership and coordination with sales-/ field application-/ lab application/ and IES specialists (as well as any other internal partner) to provide technical expertise

• Provides product positioning training to country sales teams to improve confidence in selling to customers in the respective product lines.

• Maintains and improves technical knowledge on assigned product lines, company literature; Positively always represent Thermo Fisher Scientific throughout customer locations

Minimum Requirements/Qualifications: 

• 2+ years consistent track record of sales experience in analytical/relevant instrument market and running complex, high-value accounts preferred. 

• Bachelor’s degree required

• Strong market knowledge and business insight of industry sector, markets and key trends preferred

• Experience in conducting seminars and presentations.

• Commercial mentality, strongly motivated by desire to win new business, with validated steadfast pursuit of opportunities

• Strong interpersonal, oral and written communication, and presentation skills

• Fluent in English and other languages as need in the assigned region

• Demonstrated commercial excellence working in matrixed environment

• Ability to explain and sell the technical aspects of Thermo Fisher Scientific’s scientific product portfolio

• Ability to travel to customer locations up to 80% including overnight travel

• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards