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Technical Support Chromatography Jobs (NOW HIRING)

Thermo Fisher Scientific

Positive technical skills are needed to discuss and support chromatography resins for biopharmaceutical process development and manufacturing groups. An ability to develop and maintain positive ...

CYNET SYSTEMS

Senior Technical Analyst

West Point, PA · On-site

$55 - $60/hr

Strong understanding of supporting chromatography data systems with 400+ users and instruments in a ... Responsibilities: * Assist technical lead with OL:CDS platform architecture design. * Request and ...

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Technical Support Chromatography information

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How much do technical support chromatography jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical support chromatography in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical support chromatography specialist?

A Technical Support Chromatography specialist is a professional who provides technical assistance and troubleshooting for chromatography equipment and applications. They help customers resolve issues related to chromatographic instruments, software, and methods, ensuring optimal performance and accurate results. Their role often involves answering technical questions, guiding users on best practices, and sometimes offering training or product recommendations. These specialists typically have a background in chemistry or related sciences and work for instrument manufacturers, distributors, or scientific service providers.

What are the key skills and qualifications needed to thrive as a technical support chromatography specialist?

To thrive as a Technical Support Chromatography Specialist, you need a strong background in analytical chemistry, chromatography methods (HPLC, GC), and a relevant science degree. Familiarity with laboratory information management systems (LIMS), chromatography data systems (CDS), and certifications like ASQ or equivalent are commonly required. Excellent problem-solving skills, clear communication, and customer service orientation help you effectively address user issues and build client trust. These skills are vital for delivering timely technical solutions, maintaining instrument performance, and ensuring client satisfaction in laboratory environments.

What are some common challenges faced by technical support chromatography specialists, and how can they be addressed?

Technical Support professionals in chromatography often encounter challenges such as diagnosing complex instrument issues, interpreting varied customer data, and staying current with rapidly evolving technologies. Effective troubleshooting requires strong analytical skills and the ability to communicate technical information clearly to users with different levels of expertise. Building close collaboration with R&D, engineering, and field service teams is key to resolving issues efficiently. Regular training and participation in knowledge-sharing sessions further help in addressing these challenges and ensuring high-quality customer support.

What is the difference between Technical Support Chromatography vs Laboratory Technician?

AspectTechnical Support ChromatographyLaboratory Technician
CredentialsAssociate's/Bachelor's in Chemistry or related field, certifications preferredHigh school diploma or equivalent, technical training often required
Work EnvironmentLaboratories, customer sites, manufacturing facilitiesLaboratories, research centers, production plants
Industry UsagePharmaceutical, biotech, chemical industriesResearch labs, quality control, manufacturing
Job FocusSupporting chromatography equipment, troubleshooting, customer supportPerforming tests, preparing samples, recording data

While both roles work in laboratory settings within similar industries, Technical Support Chromatography focuses on supporting chromatography systems and assisting clients, whereas Laboratory Technicians perform hands-on testing and data collection. Understanding these differences helps clarify career paths and employer expectations.

What are popular job titles related to Technical Support Chromatography jobs?

For Technical Support Chromatography jobs, the most frequently searched job titles are:

Infographic showing various Technical Support Chromatography job openings in the United States as of September 2026, with employment types broken down into 79% Full Time, 8% Part Time, and 13% Contract. Highlights an 83% In-person, 4% Hybrid, and 13% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist, Ion Chromatography

Morrisville, NC • Remote

Thermo Fisher Scientific
Biotechnology Research and Development • 10K+ employees
Learn more about Thermo Fisher Scientificexternal

Full-time

Re-posted 12 days ago

Thermo Fisher Scientific rating

7.8

Company rating: 7.8 out of 10

Based on 430 frontline employees who took The Breakroom Quiz

171st of 547 rated manufacturers

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Office

Job Description

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, including protecting the environment, ensuring food safety, and advancing life-saving research.
DESCRIPTION:

Join the North America Digital Remote Services (DRS) Technical Support team and provide advanced remote technical support for Thermo Fisher Scientific's Ion Chromatography (IC), Sample Preparation (SP), Liquid Chromatography (LC/HPLC), and Discrete Industrial Analyzer (DIA) product portfolio.

As a Technical Support Specialist III, you will partner with customers and Field Service Engineers to troubleshoot complex hardware, software, and application issues using remote diagnostic technologies. You will collaborate with Product Management, R&D, Manufacturing, Marketing, and Field Service to improve remote resolution, support new product introductions, and deliver an exceptional customer experience.
QUALIFICATIONS:

  • Advanced Degree with 3+ years of experience, or Bachelor's Degree with 5+ years of experience supporting analytical instrumentation, or equivalent industry experience.
  • Bachelor's degree in Chemistry, Chemical Engineering, Engineering, Electronics, Physics, or a related scientific or technical discipline preferred.
  • Hands-on experience supporting Ion Chromatography (IC) and Sample Preparation (SP) instrumentation in a technical support, field service, or laboratory environment; experience with Thermo Fisher Scientific instrumentation is preferred.
  • Experience using Chromeleon™ Chromatography Data System for instrument control, method development, data acquisition, and troubleshooting.
  • Strong analytical and troubleshooting skills involving analytical instrumentation, hardware, software, and laboratory applications.
  • Excellent verbal and written communication skills with the ability to explain complex technical concepts to customers and colleagues with varying levels of technical expertise.
  • Demonstrated ability to build customer confidence through active listening, clear communication, and effective remote troubleshooting.
  • Strong interpersonal skills with the ability to collaborate effectively across customers, Field Service, Product Management, R&D, Manufacturing, and other cross-functional teams.
  • Experience with Windows operating systems, networking fundamentals, CRM systems, and technical documentation.
  • Demonstrated ability to exercise sound judgment, work independently, and manage multiple priorities while maintaining a strong customer focus.
  • Ability to travel up to 15%.
  • Additional experience supporting Liquid Chromatography (LC/HPLC), Discrete Industrial Analyzer (DIA) systems, or other analytical instrumentation is considered an asset.

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