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Technical Support Chemist Jobs (NOW HIRING)

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Generalist/Chemistry or other) required * Autoimmunity * Strong knowledge of diagnostic assay ...

adareps

Technical Support Analyst

Vandalia, OH

We offer a variety of fields to embark in, including manufacturing, engineering, quality, chemistry ... Position Technical Support Analyst Location Vandalia, OH Summary The Technical Support Analyst ...

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Generalist/Chemistry or other) required * Autoimmunity * Strong knowledge of diagnostic assay ...

Werfen

Technical Support Specialist

Field, KY · On-site

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Generalist/Chemistry or other) required * Autoimmunity * Strong knowledge of diagnostic assay ...

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Generalist/Chemistry or other) required * Autoimmunity * Strong knowledge of diagnostic assay ...

Werfen

Technical Support Specialist

Field, KY

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Generalist/Chemistry or other) required * Autoimmunity * Strong knowledge of diagnostic assay ...

Werfen

Technical Support Specialist

Field, KY

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Generalist/Chemistry or other) required * Autoimmunity * Strong knowledge of diagnostic assay ...

Werfen

Technical Support Specialist

Bedford, MA

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Generalist/Chemistry or other) required * Autoimmunity * Strong knowledge of diagnostic assay ...

Werfen

Technical Support Specialist

Bedford, MA

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Generalist/Chemistry or other) required * Autoimmunity * Strong knowledge of diagnostic assay ...

BioPhase Solutions

Chemist III/Sr. Chemist

Anaheim, CA

$40 - $50/hr

Assists junior members of the team as chromatography trainer and technical expert. Responsibilities : * Independently execute QC chemistry testing to support routine manufacturing activities, new ...

Sika AG

Chemist

Lyndhurst, NJ · On-site

Provide technical support to the manufacturing plant to ensure product quality. * Support internal ... D degree in Chemistry, Polymer Science or Chemical Engineering or equivalent. * 2+ year's hand-on ...

Sika

Chemist

Lyndhurst, NJ

Provide technical support to the manufacturing plant to ensure product quality. * Support internal ... D degree in Chemistry, Polymer Science or Chemical Engineering or equivalent. * 2+ year's hand-on ...

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Technical Support Chemist information

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How much do technical support chemist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for technical support chemist in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical support chemist?

A Technical Support Chemist is a professional who provides technical assistance and expertise related to chemical products, processes, or instrumentation. They help customers troubleshoot issues, ensure proper usage of chemical products, and may offer guidance on regulatory compliance and safety. Often working for manufacturers or suppliers, they bridge the gap between customers and the company's technical resources. Their role combines in-depth chemistry knowledge with strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a technical support chemist?

To thrive as a Technical Support Chemist, you need a solid background in chemistry or a related science, typically with at least a bachelor's degree, along with experience in laboratory techniques and analytical methods. Familiarity with laboratory instruments (such as HPLC, GC, or spectrophotometers), scientific software, and quality standards like ISO or GLP is important. Strong problem-solving skills, effective communication, and customer service orientation help you address client inquiries and explain technical concepts clearly. These abilities ensure accurate troubleshooting, customer satisfaction, and the effective application of chemical solutions in diverse industries.

How does a technical support chemist typically collaborate with other departments to resolve customer issues?

Technical Support Chemists frequently work alongside colleagues in research and development, quality assurance, and sales to resolve complex customer inquiries. When a customer reports a product issue or needs application guidance, the chemist may liaise with R&D to investigate product specifications or with QA to check for quality trends. Effective communication and teamwork are essential, as these collaborations help ensure quick and accurate solutions are provided, enhancing customer satisfaction and supporting the company's reputation.
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Technical Support Chemist jobs near you
Infographic showing various Technical Support Chemist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist

Werfen

Bedford, MA • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Werfen rating

8.7

Company rating: 8.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Introduction
Werfen
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Overview
Position Summary:
Provides troubleshooting and assistance to customers and Werfen field personnel in a call center environment. This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities and other product concerns as required.
Responsibilities
Key Accountabilities
  • Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve
  • Maintains accurate records of all customer interactions as per Quality System requirements
  • Follows procedures to escalate unresolved issues as appropriate
  • Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required
  • Demonstrates technical knowledge through providing assistance and guidance to other, including escalation assistance
  • Participated in additional projects as assigned by Technical Support Management
  • Other duties as assigned

Networking/Key relationships
  • North America Commercial Operations
  • Client Services
  • Quality Assurance and Regulatory Affairs
  • Information Technology

Qualifications
Minimum Knowledge & Experience required for the position:
  • Bachelor's degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required
  • Minimum Three years experience in a clinical setting or clinical support role in a regulated environment required
    • Hemostasis:
      • Strong knowledge of Hemostasis/QC required
    • Acute Care Diagnostics:
      • Strong knowledge of point of care testing (example: Generalist/Chemistry or other) required
    • Autoimmunity
      • Strong knowledge of diagnostic assay testing, automation and QC re-quired
      • Knowledge of autoimmunity diagnostics required
    • Transfusion:
      • MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking experience), required.
      • Minimum two years Blood Banking experience, required
      • Experience operating and troubleshooting Werfen blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris), preferred

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.
Skills & Capabilities:
  • Ability to troubleshoot and diagnose technical problems with minimal assistance
  • Strong organizational skills and ability to multi-task
  • Ability to work under pressure and exercise good judgement
  • Strong verbal and written communication skills with continuous focus on positive and collaborative approach
  • Strong customer service and interpersonal skills
  • Proficiency in Microsoft Windows operations systems and Office Applications.

Travel requirements:
Up to 5% travel
The annual base salary range for this role is currently $80,000 to $95,000. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.
This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.
Closing
If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.
Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.
We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.
www.werfen.com

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About Werfen

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

L'Hospitalet de Llobregat, Barcelona, ES

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