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Technical Support Associate Jobs in Winnipeg, MB

Develop technical skills in areas such as: compilations, reviews, audits, bookkeeping and tax ... that support our unique culture and a balanced lifestyle to thrive at work and outside of the ...

... supporting executives, entrepreneurs, or small business owners Qualifications * Associate's or ... Typing ability of at least 50 WPM with accuracy Technical Skills * Google Workspace and/or ...

Support ISO 9001 and process improvement initiatives. * Identify and resolve quality related ... Post-secondary diploma or associate degree in fundamentals of Manufacturing/Production or Quality ...

Support ISO 9001 and process improvement initiatives. * Identify and resolve quality related ... Post-secondary diploma or associate degree in fundamentals of Manufacturing/Production or Quality ...

... Associate provides overnight operational support to ensure guest safety, property security, and timely resolution of technical issues. This position combines traditional security responsibilities ...

Showing results 41-60

Technical Support Associate information

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Winnipeg, MB?

The most popular types of Technical Support jobs in Winnipeg, MB are:

What are popular job titles related to Technical Support Associate jobs in Winnipeg, MB?

For Technical Support Associate jobs in Winnipeg, MB, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Winnipeg, MB look for?

The top searched job categories for Technical Support Associate jobs in Winnipeg, MB are:

Infographic showing various Technical Support Associate job openings in Winnipeg, MB as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Specialist I, QA Validation

Winnipeg, MB • On-site

Emergent Biosolutions
Biotechnology Research and Development • 1 - 5K employees

Full-time

Re-posted 15 hours ago


Job description

Preparedness today, safer tomorrow.

Emergent is a leading public health company that delivers protective and life-saving solutions to
communities around the world.  Here, you will join passionate professionals where our culture is informed by our values and commitment to protecting and saving lives.

Job Summary

This role is responsible for supporting the validation effort and, where required leading projects to ensure that equipment, facilities, utilities, processes and computer systems utilized in the manufacture of product are validated for intended use.

The role will also be responsible for providing leadership and technical guidance aimed at implementing best practices and improving the overall performance of the validation team and quality processes.

Responsibilities

  • Review, assess and approve (as applicable) CSV related materials for all local and global Computerized System projects
  • Apply Global GxP requirements as part of a pragmatic validation strategy for computerized systems
  • Establish and enhance the relationships between IT, validation, and business units, through collaboration, respectful challenge, and ability to strongly support QA decisions
  • Continually monitor the effectiveness of the DI/CSV program, and recommend optimization opportunities as identified
  • Participate, as needed, in audits of DI/computerized systems, both internal and external.
  • Deliver CSV education and awareness, to enhance site level awareness of Data Integrity requirements, and associate accountabilities
  • QA owner and SME for Data Integrity Assessments/Computer System Risk Assessments, Data Stream Mapping, Remediation Design, Report Creation.
  • Participate in investigations and corrective actions of data related incidents and report open DI vulnerabilities to site leadership
  • Responsible for process related activities including the development of validation strategies, the estimation of validation timelines and resource requirements, the generation and approval of the project validation plans, the development of robust and efficient validation test protocols and reports, for new and existing processes.
  • Working with the cross functional teams in the development and execution of validation activities associated with new equipment, processes or system upgrades.
  • Participating in project activities including design of systems and equipment to ensure that they comply with applicable regulations & International Standards.
  • Providing technical input into all phases of the validation lifecycle, i.e. from design through to the commissioning and qualification execution phase and through to validation maintenance.
  • Review and approval of documents prepared by the validation team, other departments and contractor organizations as required.
  • Resolving and assisting in the closure of deviations initiated during validation activities or as related to critical process parameters.
  • Assisting in the implementation of any existing Validation program to ensure continued compliance to the necessary regulations.

 

The above statements are intended to describe the general nature of work performed by those in this job.  It is not an exhaustive list of all duties, and other duties may be assigned.

Education, Experience & Skills

Requirements

  • BS Engineering/Chemistry/Microbiology or related field.
  • Minimum 5-7 years related industrial experience in the area of validation.
  • Expert knowledge of validation principles and concepts.
  • Demonstrated ability to manage complex validation projects in a fast paced environment is required.

Skills

  • Possesses Strong knowledge of CSV/GAMP, 21 CFR Part 11, Annex 11, Project Life Cycle and quality systems, cGMP, GDP and FDA/EMEA guidelines and proven ability to apply guidelines to all aspects of validation activities.
  • Possesses strong knowledge of engineering and related practices, including governmental regulations – ISPE, EU, 21CFR 210, 211, Part 11. 
  • Experience with Aseptic/Sterile Manufacturing and /or Qualification experience within the pharmaceutical or biopharmaceutical industries is preferred.
  • Experience with systems such as Controlled Temperature units, Critical Utilities, Facilities, and equipment, preferably used in a GMP environment.
  • Demonstrates success in technical proficiency, creativity, and collaboration with others and independent thought. 
  • Makes decisions exercising judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.  Ensure alignment and communication of issues and strategies. 
  • Excellent attention to detail, with an ability to work to very tight schedules.
  • Excellent communication and organisational skills.
  • Adaptable and flexible.

There are physical/mental demands and work environment characteristics that must be met by an individual to successfully perform the essential functions of the job. This information is available upon request from the candidate.

As part of our team, you'll join talented and inspiring colleagues whose sense of purpose complements your own. We offer highly diverse career opportunities, a supportive culture, competitive salaries, flexible work arrangements and an extensive benefits package. Information submitted will be used by Emergent BioSolutions for activities related to your prospective employment. Emergent BioSolutions respects your privacy and any use of the information submitted will be subject to the terms of our Privacy Policy.