ZipRecruiter

Log In

1

Technical Support Associate Jobs in Winnipeg, MB

DMC Recruitment

Sales Support Associate

Winnipeg, MB

$50K - $55K/yr

Known for their technical expertise, dependable service, and customer-first approach, they play an important role in supporting Canada's growing infrastructure and energy sectors. About the Role We ...

EECOL Electric

Warehouse Associate

Steinbach, MB

As a Warehouse Associate, your training will focus on the gradual learning of basic warehouse tasks ... Since 1919, EECOL Electric has provided material and technical support for the construction ...

EECOL Electric

Warehouse Associate

Winnipeg, MB · On-site

A Day in The Life of a Warehouse Associate As a Warehouse Associate you will be performing ... Since 1919, EECOL Electric has provided material and technical support for the construction ...

AROW Global Corp

Manufacturing Engineer

Winnipeg, MB · On-site

Provide technical support to Production related to quality, process, and tooling issues * Lead ... Associate or Bachelor's degree preferred (Engineering or related field) * 3-5 years of experience ...

The Boyd Group

Payroll Associate

Winnipeg, MB · On-site

You'll receive a great salary and benefits, and experience the support and opportunity you deserve ... Required Skills/Abilities Strong technical, analytical and problem solving skills with a keen eye ...

The Boyd Group

Payroll Associate

Winnipeg, MB · On-site

You'll receive a great salary and benefits, and experience the support and opportunity you deserve ... Strong technical, analytical and problem solving skills with a keen eye for details * Excellent ...

AMRE Supply

Counter Sales Associate

Winnipeg, MB · On-site

Here, you'll build strong relationships and support critical industries that touch the lives of ... Previous technical experience in sales or customer service in wholesale or distribution required

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Winnipeg, MB

Technical Support Associate information

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Winnipeg, MB? The most popular types of Technical Support jobs in Winnipeg, MB are:
What are popular job titles related to Technical Support Associate jobs in Winnipeg, MB? For Technical Support Associate jobs in Winnipeg, MB, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Winnipeg, MB look for? The top searched job categories for Technical Support Associate jobs in Winnipeg, MB are:
Technical Support Associate jobs near you

Sales Support Associate

DMC Recruitment

Winnipeg, MB

$50K - $55K/yr

Full-time

Re-posted 24 days ago

Job description

Sales Support Representative - Winnipeg, MB
Base Salary 50-55K + annual profit share + comprehensive benefits + RRSP offering
About the Company
Our client is a leading Canadian distributor of wire, cable, fiber optic, and electrical products, serving commercial, industrial, utility, telecommunications, and OEM customers across the country. Known for their technical expertise, dependable service, and customer-first approach, they play an important role in supporting Canada's growing infrastructure and energy sectors.
About the Role
We're looking for a Sales Support Representative to join a busy and collaborative Winnipeg team. This is a dynamic, multi-functional position that's ideal for someone who enjoys helping customers, staying organized, and being involved in all aspects of branch operations.
You'll work closely with customers, vendors, and internal teams to provide exceptional service, support sales initiatives, and help ensure the smooth day-to-day operation of the business centre. If you're proactive, eager to learn, and enjoy working in a fast-paced environment where no two days are the same, this could be a great opportunity for you.
What You'll Be Doing
  • Deliver exceptional customer service through phone, email, and other communication channels
  • Respond promptly and professionally to customer inquiries and requests
  • Build strong relationships with customers and vendors through consistent, reliable support
  • Resolve customer concerns and ensure commitments are followed through to completion
  • Recommend complementary and alternative products to help customers find the best solutions
  • Promote key product lines and current business initiatives
  • Share customer feedback and market insights with management and sales teams
  • Assist with a variety of administrative tasks including invoicing support, account payable processing, deposits, freight claims, cash reconciliation, and document management
  • Continue developing product knowledge through training and learning opportunities
  • Provide support with purchasing, inventory management, and other operational functions as needed
What You'll Bring
  • Grade 12 diploma or equivalent; post-secondary education is considered an asset
  • 1-2 years of customer service, sales support, administration, or related experience
  • Strong communication and relationship-building skills
  • Excellent organizational abilities and attention to detail
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Interest in learning sales, purchasing, and inventory management functions
  • A positive attitude, strong initiative, and willingness to take on new challenges
  • Ability to thrive in a team-oriented, fast-paced environment
  • Desire to learn, develop, and grow within the organization
Why Join?
This is more than a support role, it's an opportunity to build a long-term career with a respected Canadian organization that is helping power Canada's future.
You'll join a company that values initiative, encourages professional development, and provides opportunities to grow within a strong national network.
Why You'll Love Working Here
  • Annual profit-sharing program in addition to competitive compensation
  • Real opportunities for career advancement and professional growth
  • A collaborative team environment where contributions are recognized and valued
  • The chance to work in an industry that's helping drive Canada's energy transformation
Benefits Include
  • Flexible group insurance plan tailored to your needs
  • 24/7 access to Telemedicine and Employee Assistance Program (EAP) services
  • Group RRSP with employer contributions and TFSA options
  • Postsecondary Scholarship Program for employees' children
  • EV charging stations at company facilities
  • Years of Service Recognition Program
If you're looking for a role where you can build valuable skills, make an impact, and grow your career with a supportive and established organization, we'd love to hear from you.