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Technical Support Associate Jobs in Walkertown, NC

HCTec

IT Support Analyst I

Winston Salem, NC · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst I

Winston Salem, NC · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst I

Winston Salem, NC · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

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Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Walkertown, NC

Technical Support Associate information

See Walkertown, NC salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for technical support associate in Walkertown, NC is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $23.32 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Walkertown, NC are hiring for Technical Support Associate jobs?

Cities near Walkertown, NC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Walkertown, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,290 per year, or $21.8 per hour.

Technology Support Specialist

Rockingham Community College

Wentworth, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Location : Wentworth, NC
Job Type: Full-Time
Job Number: 00192
Division: Technology and Institutional Effectiveness
Opening Date: 07/16/2026
Job Summary
The Technology Support Specialist reports directly to the Director of Network Security and Technology Support. The primary purpose of this position is to provide technology maintenance and operational support. Additional responsibilities include providing first-line user assistance with hardware and software problems in person and by telephone and email.
Job Duties
Technology Support Duties
  • Provide first-line support for users by addressing hardware and software issues via telephone, email, and online work order tracking systems.
  • Install, configure, troubleshoot, repair, and relocate computers and peripherals to maintain optimal functionality.
  • Install, update, and resolve issues related to software to support users' needs.
  • Assist with maintaining accurate inventory records, conducting hardware and software audits, and managing related documentation.
  • Assist with procurement activities, including submitting requisitions and tracking orders through completion.
  • Support students, faculty, and staff through various communication channels by resolving technology-related issues with commonly used applications, software, hardware, and equipment on the RCC campus routing issues to appropriate Technology Support Services (TSS) staff as necessary.
  • Provide evening and weekend technical support as needed, demonstrating flexibility in work hours to meet the needs of the campus community.
  • Provide technical support for Facility Usage Requests including managing the setup, operation, and troubleshooting of IT and audiovisual systems during events, meetings, and training sessions.
Workforce Development Duties
  • Provide technology support and maintenance for the Center for Workforce Development and other workforce development initiatives.
  • Serve as the primary technical support for Facility Usage Requests in the Center for Workforce Development, managing the setup, operation, and troubleshooting of IT and audiovisual systems during events, meetings, and training sessions.
  • Support the deployment, configuration, and maintenance of new devices and technologies associated with workforce development programs, including specialized equipment, software, and tools designed for workforce training and educational use.
Network Administration Duties
  • Serve as a backup to the Director of Network Security and Technology Support for network administration, assisting with the maintenance, troubleshooting, and monitoring of network infrastructure.
  • Assist with server maintenance tasks, including updates, patch management, backups, and performance monitoring, to support end-user functionality and security.
  • Assist network administrator with networking upgrades to include setting up wireless devices, switches, and routers.

Qualifications
  • Associate degree in computer or related electronic field

Knowledge and Skills
  • Microsoft Office skills and experience with Microsoft operating systems required
  • Self-motivated, positive attitude, willing to learn
  • Work well with other people in a team environment
  • Flexible hours will be required
  • Good written and verbal communication skills

RCC offers eligible employees a comprehensive benefits program:
State Health Plan
Eligible employees will have two health plan options, the Standard PPO Plan and Plus PPO Plan. (shpnc.gov)
Supplemental Benefits Plan
Supplemental benefits are voluntary, employee-paid benefits, and eligible employees have the opportunity to select the programs in which they wish to participate. Supplemental benefits include but are not limited to: dental, vision, group term life insurance, life insurance, flexible spending accounts, dependent care accounts, cancer benefit, critical illness benefit, disability benefit, accident benefit, medical bridge, pet insurance, and telemedicine benefits. A preventative dental plan is offered at no cost (paid by RCC) to the employee only. Other benefits include an Employee Assistance program and Student Loan Assistance Program.
North Carolina Retirement System - State Retirement Plan
Full-time employees participate in the North Carolina Teachers' and State Employees' Retirement System. State retirement is deducted at the rate of six percent; the state contribution varies dependent on market conditions. Contributions are tax sheltered for federal and state income tax purposes. Short-term and Long-term Disability benefits are available to eligible employees.
NC Total Retirement Plans (Supplemental Retirement Plans)
The NC 401(k) Plan and the NC 457 Plan are defined contribution retirement plans offered as optional employment benefits to eligible employees.
Annual Leave (Staff Only), Sick Leave, Personal Observance Leave, Paid Parental Leave, Flex Day (Faculty Only)

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