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Technical Support Associate Jobs in Tempe, AZ (NOW HIRING)

AEG

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer ... Identify and execute the correct escalation path, routing enhanced, premium, technical, or ...

TicketManager

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer ... Identify and execute the correct escalation path, routing enhanced, premium, technical, or ...

TicketManager

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer ... Identify and execute the correct escalation path, routing enhanced, premium, technical, or ...

EV Group, Inc.

Tech Support Engineer

Tempe, AZ · On-site

Technical Support Engineer - North America Reports to: Team Leader Technical Support - North ... Requires an Associate's Degree (Bachelor's Degree preferred) in a technical discipline. An equal ...

First Citizens Bank

Technical Lead

Phoenix, AZ · On-site

... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...

First Citizens Bank

Technical Lead

Phoenix, AZ · On-site

... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...

HCTec

IT Support Analyst II

Chandler, AZ · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Chandler, AZ · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Chandler, AZ

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Scottsdale, AZ · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

Columbia Banking System, Inc.

Technical Writer

Phoenix, AZ · On-site

$22.70 - $30/hr

Keep current with technology trends as they relate support documentation * Evaluate and suggest ... We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans ...

Columbia Banking System, Inc.

Technical Writer

Phoenix, AZ · On-site

$22.70 - $30/hr

Keep current with technology trends as they relate support documentation * Evaluate and suggest ... We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans ...

U-Haul

Computer Support Specialist

Tempe, AZ · On-site

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * Two (2) or more years of desktop support, technical support, or IT field support ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Tempe, AZ

Technical Support Associate information

See Tempe, AZ salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Tempe, AZ is $24.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Tempe, AZ?

The most popular types of Technical Support jobs in Tempe, AZ are:

What are popular job titles related to Technical Support Associate jobs in Tempe, AZ?

For Technical Support Associate jobs in Tempe, AZ, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Tempe, AZ look for?

The top searched job categories for Technical Support Associate jobs in Tempe, AZ are:

What cities near Tempe, AZ are hiring for Technical Support Associate jobs?

Cities near Tempe, AZ with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Tempe, AZ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $49,194 per year, or $23.7 per hour.

Customer Support Associate

AEG

Mesa, AZ • On-site

$17.25 - $23.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Live events are fun.
Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.
Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.
TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.
We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.
Why Work at TicketManager
At TicketManager, you'll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world's best companies. We're a fast-growing, profitable company that values ownership, collaboration, and excellence, and we're building a team that's passionate about making work impactful and fun.
If you're excited about live events, cutting-edge technology, and doing work that truly matters, you'll feel right at home here.
The Role
The Customer Support Associate is the entry point into TicketManager's on-shore Customer Support organization and is focused on building the foundational product knowledge, customer-service skills, and judgment needed to grow within the team.
As a frontline partner to our customers, you will primarily support general and non-paid support accounts by resolving day-to-day questions across the TicketManager platform, ticketing, and guest management. You'll communicate directly with customers through phone, Zoom, email, and chat, with an emphasis on live communication whenever it can resolve an issue faster and create a better customer experience.
You'll troubleshoot common issues, conduct customer trainings, maintain accurate case documentation, and learn how to identify and execute the appropriate escalation path for more complex needs. Through hands-on experience, ongoing training, and shadowing experienced teammates, you'll develop the skills needed to independently handle an increasingly complex range of customer needs and advance within the Customer Support organization.
Responsibilities:
  • Serve as a frontline point of contact for TicketManager customers, primarily supporting general and non-paid support accounts.
  • Resolve basic customer inquiries related to platform navigation, user access, ticketing, account setup, and standard product functionality.
  • Handle guest management requests, including guest list questions, access issues, site or email updates, and other routine guest management needs.
  • Take a call-first approach to customer support by proactively offering phone or Zoom assistance when it can resolve an issue faster and more effectively than back-and-forth communication over email or chat.
  • Conduct customer training sessions to help users confidently navigate TicketManager and understand key platform functionality and processes.
  • Gather relevant information, troubleshoot customer issues, and determine the appropriate resolution or next step.
  • Identify and execute the correct escalation path, routing enhanced, premium, technical, or strategic issues to the appropriate internal team.
  • Accurately document customer interactions, issues, troubleshooting steps, and resolutions within the CRM and ticketing systems.
  • Prioritize, manage, and close assigned cases in accordance with established SLA, CSAT, productivity, and quality expectations.
  • Develop a strong working knowledge of TicketManager, guest management tools, internal systems, support processes, and customer workflows.
  • Shadow experienced Customer Support teammates and participate in ongoing training to strengthen product knowledge, troubleshooting skills, and customer communication.
  • Educate customers on available knowledge-base articles, training materials, and self-service resources.
  • Contribute to basic internal and customer-facing documentation updates as products and processes evolve.
  • Identify recurring customer questions, issues, and trends and escalate them to more senior team members or leadership.
  • Collaborate with teammates to provide effective queue coverage and a consistent, high-quality customer experience.
Desired Skills and Experience:
  • Bachelor's Degree Required
  • 0-2+ years of experience in customer service, customer support, hospitality, administrative support, SaaS, or another customer-facing environment.
  • Experience with Zendesk or a similar customer service or ticketing platform is a plus.
  • Comfortable communicating directly with customers across phone, Zoom, email, and chat, including proactively moving conversations to live communication when it will lead to a faster or better resolution.
  • Excellent verbal and written communication skills with the ability to communicate clearly, professionally, and concisely.
  • Strong listening skills and the ability to understand a customer's needs before determining the appropriate solution.
  • A proactive, customer-first mindset with a genuine desire to help customers feel confident and supported.
  • Strong problem-solving skills and an interest in learning how to troubleshoot software and customer issues.
  • Comfortable learning new technology, systems, tools, and processes.
  • Detail-oriented and disciplined about accurately documenting customer interactions, actions, and resolutions.
  • Ability to follow established processes while developing the judgment to recognize when and where an issue should be escalated.
  • Strong organizational and time-management skills with the ability to manage multiple customer requests and priorities.
  • Coachable, curious, and eager to learn, with a desire to continuously build product expertise and customer-service skills.
  • Comfortable delivering customer training and presenting information one-on-one or to small groups.
  • Thrive in a fast-paced, high-volume, results-oriented, and collaborative environment.
TicketManager Highlights:
  • Location: Mesa, AZ
  • Compensation: $23-$25 per hour & Bonus Eligibility
  • Reports to: Manager, Customer Support
  • Work Expectations: Role is In-Office, Monday-Friday
  • Retirement: 401(k) & Company Match
  • Health Benefits: Medical, Dental, Vision & Chiropractic
  • Time Off: Unlimited PTO
  • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
  • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
  • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup
  • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
  • 4.5 out of 5 Glassdoor rating
  • Used by over 4,000 globally known companies including ~15% of the Fortune 500
AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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