Technical Support Associate Jobs in Rockledge, FL

OUC - The Reliable One, is presently seeking Technical Trainer (Electric) to join the Technical Training division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are looking for a collaborative, detail-oriented professional to lead the development and delivery of technical training that supports the electric power distribution field. In this role, you will design curriculum, create technical documentation, and deliver hands-on and classroom instruction aligned with industry standards and organizational needs.
You will also support apprenticeship progression, competency-based assessments, and ongoing employee development while partnering closely with operations and maintenance teams. The ideal candidate is a skilled communicator and subject-matter expert who thrives in both field and classroom settings and is passionate about building a strong, well-trained electric utility workforce.
OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.
Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.
The ideal candidate will have:

• High School Diploma or GED (required).
• Associate's degree in Business, Instructional Design, Education, Organizational Development, Industrial/Organizational Psychology or related field of study from an accredited college or university (preferred).
• Minimum seven (7) years of progressive experience as a Line Technician in the electric power distribution field, (required) to include:
• Designation as a journeyman Line Technician including experience with both overhead and underground distribution systems;
• Minimum of two (2) years of experience training adult learners in the utilities industry, heavy machinery, or industrial environment to include curriculum development, instructional facilitation and technical training delivery (preferred);
• OSHA safety guidelines training or exposure (e.g. OSHA 30, etc.) (preferred); Technical training related certifications (CompTIA CTT+) (preferred);
• Valid Driver's License.
• Must be able to obtain Class A CDL license if necessary.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities

Click here to view our Benefits Summary.
Salary Range: $40.33 - $60.49 hourly ($83,846.40 - $125,819.20 annually) - commensurate with experience
The salary range listed reflects the full pay grade (minimum to maximum) for this role. In alignment with OUC's compensation practices, starting salaries typically fall within the first half of the range (minimum to midpoint). Any exceptions to this practice require additional review and approval.
Location: Pershing
Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions.
Please see below a complete Job description for this position.
Job Purpose:
The Technical Trainer leads the development and delivery of specialized training programs for electric distribution operations personnel at OUC. This position drives curriculum design, schedules training initiatives, and oversees execution to ensure technical excellence and operational safety. Serving as a subject-matter authority, the trainer sets instructional standards, authors technical manuals and documentation, and steers hands-on training across the electric distribution skilled trade workforce. The role champions Safe Work Practices, providing expert coaching and oversight of onboarding, refresher training, and continuing development. The role guides apprenticeship progression through competency-based frameworks, assessment strategies, and performance tracking, ensuring a culture of safety, innovation, and continuous growth throughout utility operations.
Primary Functions:

• Lead the design, development, and continual refinement of technical training curriculum, ensuring alignment with the operational needs of Electric Distribution and supported business units.
• Deliver dynamic classroom and field instruction across multiple modalities, fostering an inclusive and effective learning environment; provide hands-on product training on mission-critical tools and equipment.
• Build structured on-the-job training and continuing education curriculum to support skill development, practice-based learning, and performance assessment.
• Maintain accurate and organized training records to ensure compliance, accountability, and accessibility.
• Spearhead the implementation and enhancement of web-based and simulation training platforms, including the development of in-house and vendor-supplied eLearning content.
• Identify and integrate emerging training technologies to strengthen curriculum delivery and learner engagement.
• Provide subject-matter expertise to elevate technical curriculum and drive innovative training models, continuously updating programs to reflect industry standards and workforce trends.
• Provide instructor-led product training on tools and equipment that directly affect electric delivery operations.
• Develop and approve training coursework and technical classes, and the curriculum for the Line Technician progression training.
• Collaborate with team members and leadership to conduct comprehensive training needs analyses, evaluate existing programs, and implement data-driven improvements.
• Oversee training execution, including selecting, coaching, and developing guest instructors to maintain instructional excellence and program consistency.
• Conduct targeted field observations to assess employee progression, provide technical support, and collect feedback for ongoing program improvement.
• Manage and enhance training facilities, including the upkeep of buildings, tools, equipment, and instructional assets.
• Perform other duties as assigned to advance training objectives and organizational goals.

Technical Requirements:

• Required knowledge:
  • Engineering drawings, construction standards manual, Equipment/Operator manuals, materials standards manual; and safe work practices;
  • Training materials such as records/transcripts, course modules, handouts, and evaluations; (i.e. electronic and/or paper), and materials (i.e. handouts, learning objectives, tests, evaluations);
  • Software Applications (i.e. Learning Management System)
  • Tools and equipment used to perform Line Technician job duties;
  • Related industry, organizational and departmental regulatory guidelines, best practices, and procedures;
• Preferred Knowledge:
  • Training and development practices and adult learning methodologies to include:
    • Instructional methodology and system design;
    • Training needs analysis;
    • Training program evaluation (i.e. participant feedback, training effectiveness, and ROI measurement);
  • Occupational Safety & Health Administration (OSHA) safety regulations;
  • General Physics Learnings (GPIs) & Job Performance Measures (JPMs)
  • Training software (e.g. Adobe Captivate, Camtasia, or similar)
• Strong verbal, written, and interpersonal communication skills;
• Effective interpretation and organizational skills;
• Ability to foster supportive learning environments and positively influence students;
• Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages;
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education/ Certification/Years of Experience Requirements:

• High School Diploma or GED (required)
• Associate's degree in Business, Instructional Design, Education, Organizational Development, Industrial/Organizational Psychology or related field of study from an accredited college or university (preferred).
• Minimum seven (7) years of progressive experience as a Line Technician in the electric power distribution field, (required) to include:
  • Designation as a journeyman Line Technician including experience with both overhead and underground distribution systems;
• Minimum of two (2) years of experience training adult learners in the utilities industry, heavy machinery, or industrial environment to include curriculum development, instructional facilitation and technical training delivery (preferred);
• OSHA safety guidelines training or exposure (e.g. OSHA 30, etc) (preferred); Technical training related certifications (CompTIA CTT+) (preferred);
• Valid Driver's License.
• Must possess or be able to obtain a State of Florida Class "A" Commercial Driver's License within 1 year of hire

Working Conditions:
This job requires periodic, extended work hours including nights, weekends, and holidays. This work environment includes areas with elevations in excess of 100 feet, confined spaces, excessive noise, chemicals, noxious fumes, vibration, extreme heat (non-weather), insects, and occasionally extreme weather conditions. This job may involve risk of electrical shock and expected to wear appropriate Personal Protective Equipment (PPE) as necessary to mitigate risk.
Physical Requirements:
This job includes very frequent speaking/ hearing, writing/ typing, and detailed inspection. This job requires frequent standing, walking, sitting, and bending. There may be occasional climbing, kneeling, reaching overhead, and lifting up to fifty (50) lbs. Also, this job includes very frequent driving of a company vehicle with the expectation to maintain the ability to legally operate the company vehicle. Must maintain the State of Florida Class "A" Commercial Driver's License.
OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.
EOE M/F/Vets/Disabled.