Document problems accurately and succinctly in the appropriate support tools provided. Maintain ... Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate ...
Document problems accurately and succinctly in the appropriate support tools provided. Maintain ... Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate ...
VFD Technical Support Specialist
RI · Remote
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...
New
VFD Technical Support Specialist
RI · Remote
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...
New
IT Support Technician
New Bedford, MA · On-site
This role is critical in delivering high-quality technical support and ensuring business needs are ... Associate's or Bachelor's degree, or equivalent combination of education, certifications, and ...
IT Support Technician
New Bedford, MA · On-site
This role is critical in delivering high-quality technical support and ensuring business needs are ... Associate's or Bachelor's degree, or equivalent combination of education, certifications, and ...
IT Support Technician
New Bedford, MA · On-site
This role is critical in delivering high-quality technical support and ensuring business needs are ... Associate's or Bachelor's degree, or equivalent combination of education, certifications, and ...
IT Support Technician
New Bedford, MA · On-site
This role is critical in delivering high-quality technical support and ensuring business needs are ... Associate's or Bachelor's degree, or equivalent combination of education, certifications, and ...
IT Support Technician
New Bedford, MA · On-site
This role is critical in delivering high-quality technical support and ensuring business needs are ... Associate's or Bachelor's degree, or equivalent combination of education, certifications, and ...
IT Support Technician
New Bedford, MA · On-site
This role is critical in delivering high-quality technical support and ensuring business needs are ... Associate's or Bachelor's degree, or equivalent combination of education, certifications, and ...
Technical Consultant
Taunton, MA · On-site
Provide technical support during and after implementation * Support pre-sales efforts including ... Associate degree in a technical field or equivalent experience * Minimum of two relevant industry ...
Technical Consultant
Taunton, MA · On-site
Provide technical support during and after implementation * Support pre-sales efforts including ... Associate degree in a technical field or equivalent experience * Minimum of two relevant industry ...
Technical Consultant
Taunton, MA · On-site
$81 - $99/hr
Provide technical support during and after implementation * Support pre-sales efforts including ... Associate degree in a technical field or equivalent experience * Minimum of two relevant industry ...
Technical Consultant
Taunton, MA · On-site
$81 - $99/hr
Provide technical support during and after implementation * Support pre-sales efforts including ... Associate degree in a technical field or equivalent experience * Minimum of two relevant industry ...
Technical Consultant
Taunton, MA · On-site
Provide technical support during and after implementation * Support pre-sales efforts including ... Associate degree in a technical field or equivalent experience * Minimum of two relevant industry ...
Technical Consultant
Taunton, MA · On-site
Provide technical support during and after implementation * Support pre-sales efforts including ... Associate degree in a technical field or equivalent experience * Minimum of two relevant industry ...
Technical Consultant
Taunton, MA · On-site
$77 - $104/hr
Provide technical support during and after implementation* Support pre-sales efforts including ... Associate degree in a technical field or equivalent experience* Minimum of two relevant industry ...
Technical Consultant
Taunton, MA · On-site
$77 - $104/hr
Provide technical support during and after implementation* Support pre-sales efforts including ... Associate degree in a technical field or equivalent experience* Minimum of two relevant industry ...
Provide technical support during and after implementation * Support pre-sales efforts including ... Associate degree in a technical field or equivalent experience * Minimum of two relevant industry ...
Provide technical support during and after implementation * Support pre-sales efforts including ... Associate degree in a technical field or equivalent experience * Minimum of two relevant industry ...
IT Support Technician I
Pawtucket, RI · On-site
$21 - $28.75/hr
The IT Support Technician I: * Provides first-line technical support for Windows workstations ... Associate degree in Information Technology or a related field preferred. * Relevant technical ...
IT Support Technician I
Pawtucket, RI · On-site
$21 - $28.75/hr
The IT Support Technician I: * Provides first-line technical support for Windows workstations ... Associate degree in Information Technology or a related field preferred. * Relevant technical ...
IT Support Technician I
Pawtucket, RI · On-site
$21 - $28.75/hr
The IT Support Technician I: * Provides first-line technical support for Windows workstations ... Associate degree in Information Technology or a related field preferred. * Relevant technical ...
IT Support Technician I
Pawtucket, RI · On-site
$21 - $28.75/hr
The IT Support Technician I: * Provides first-line technical support for Windows workstations ... Associate degree in Information Technology or a related field preferred. * Relevant technical ...
Warehouse IT Service Support
Hopedale, MA · On-site
$23.50 - $32.25/hr
This role is for a Warehouse IT Service Support II professional, responsible for providing ... Associate's, bachelor's degree in computer science or a related field, or technical diplomas or ...
Warehouse IT Service Support
Hopedale, MA · On-site
$23.50 - $32.25/hr
This role is for a Warehouse IT Service Support II professional, responsible for providing ... Associate's, bachelor's degree in computer science or a related field, or technical diplomas or ...
Warehouse IT Service Support II
Hopedale, MA · On-site
$23.50 - $32.25/hr
This role is for a Warehouse IT Service Support Engineer II, responsible for providing ... Associate's, bachelor's degree in computer science or a related field, or technical diplomas or ...
Warehouse IT Service Support II
Hopedale, MA · On-site
$23.50 - $32.25/hr
This role is for a Warehouse IT Service Support Engineer II, responsible for providing ... Associate's, bachelor's degree in computer science or a related field, or technical diplomas or ...
Associate degree or equivalent experience required; bachelor's degree in engineering, business, or related field preferred. * 1-3 years of inside sales, customer service, technical support, or sales ...
Quick apply
Associate degree or equivalent experience required; bachelor's degree in engineering, business, or related field preferred. * 1-3 years of inside sales, customer service, technical support, or sales ...
Technical Lead
Carolina, RI · On-site
... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...
Technical Lead
Carolina, RI · On-site
... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...
Technical Lead
Carolina, RI · On-site
... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...
Technical Lead
Carolina, RI · On-site
... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...
Be Seen First
Desktop Support Technician - Onsite
New Bedford, MA · On-site
$20 - $23/hr
Deliver first- and second-level technical support to end users for hardware, software, and ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;
New
Quick apply
Be Seen First
Desktop Support Technician - Onsite
New Bedford, MA · On-site
$20 - $23/hr
Deliver first- and second-level technical support to end users for hardware, software, and ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;
New
Desktop Support Technician
Dartmouth, MA · On-site
$20.50 - $26/hr
... technical support across local and remote environments. Responsibilities include hardware and ... MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science ...
Desktop Support Technician
Dartmouth, MA · On-site
$20.50 - $26/hr
... technical support across local and remote environments. Responsibilities include hardware and ... MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science ...
Oversees the work of less experienced associates and serves as a technical resource to wider business unit. Responsibilities & Qualifications Duties & Responsibilities: Technical Support - Leads ...
Oversees the work of less experienced associates and serves as a technical resource to wider business unit. Responsibilities & Qualifications Duties & Responsibilities: Technical Support - Leads ...
Technical Support Associate information
See Providence, RI salary details
$11.17 - $15.41
2% of jobs
$18.29 is the 25th percentile. Wages below this are outliers.
$15.41 - $19.65
34% of jobs
The median wage is $21.56 / hr.
$19.65 - $23.89
32% of jobs
$25.81 is the 75th percentile. Wages above this are outliers.
$23.89 - $28.13
17% of jobs
$28.13 - $32.36
5% of jobs
$32.36 - $36.60
6% of jobs
$36.60 - $40.84
2% of jobs
$40.84 - $45.08
2% of jobs
$45.08 - $49.32
0% of jobs
$49.32 - $53.56
0% of jobs
$53.56 - $57.80
0% of jobs
$11
$24
$57
How much do technical support associate jobs pay per hour?
As of Aug 24, 2026, the average hourly pay for technical support associate in Providence, RI is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.73 per hour, depending on experience, location, and employer.
What does a technical support associate do?
A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.
What are the key skills and qualifications needed to thrive as a technical support associate?
To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.
What are some common challenges technical support associates face, and how can they effectively manage them?
Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What is the difference between Technical Support Associate vs Customer Support Specialist?
| Aspect | Technical Support Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Call centers, IT departments, technical help desks | Call centers, retail, online support platforms |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical Support Associate vs Customer Support Specialist |
The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.
What are the most commonly searched types of Technical Support jobs in Providence, RI?
The most popular types of Technical Support jobs in Providence, RI are:
What are popular job titles related to Technical Support Associate jobs in Providence, RI?
For Technical Support Associate jobs in Providence, RI, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Providence, RI look for?
The top searched job categories for Technical Support Associate jobs in Providence, RI are:
What cities near Providence, RI are hiring for Technical Support Associate jobs?
Cities near Providence, RI with the most Technical Support Associate job openings:
Contractor
Re-posted 28 days ago
Job description
Company Description
Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs
Job Description
Position Summary: This entry level position requires the prompt technical responses to questions from store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction
Duties: Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly. Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. Document problems accurately and succinctly in the appropriate support tools provided. Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.
Qualifications
Experience: A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years experience working in a service oriented call center, preferred Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred
Additional Information
Apply Now!
All your information will be kept confidential according to EEO guidelines.
About Apex Systems
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Glen Allen, VA, US
Year founded
1995