ZipRecruiter

Log In

1

Technical Support Associate Jobs in Cumberland, RI

AstraZeneca

Technical Support

Boston, MA · On-site

Technical Support The Technical Support is responsible for delivering day-to-day IT support to ... Associate or bachelor's degree in information technologyor a related field. * Experience supporting ...

ABB

VFD Technical Support Specialist

RI · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

New

Granite Group

HVAC, Trainer & Technical Support

Milford, MA · On-site

$35.75 - $47.50/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Sick AG

Technical Customer Care I

Canton, MA · On-site

$46K - $69K/yr

Provide continuous technical support for assigned products, systems, and services to SICK direct ... Associate's Degree in a technical field. Bachelor's degree in engineering preferred.

New Charter Team Genesis

Technical Consultant

Taunton, MA · On-site

$81 - $99/hr

Provide technical support during and after implementation * Support pre-sales efforts including ... Associate degree in a technical field or equivalent experience * Minimum of two relevant industry ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cumberland, RI

Technical Support Associate information

See Cumberland, RI salary details

$9

$22

$50

How much do technical support associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for technical support associate in Cumberland, RI is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $23.56 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Cumberland, RI?

The most popular types of Technical Support jobs in Cumberland, RI are:

What cities near Cumberland, RI are hiring for Technical Support Associate jobs?

Cities near Cumberland, RI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support

AstraZeneca

Boston, MA • On-site

Full-time

Re-posted 3 days ago

AstraZeneca rating

8.4

Company rating: 8.4 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

23rd of 86 rated pharmaceutical

Job description

Technical Support

The Technical Support is responsible for delivering day-to-day IT support to employees within their assigned site while providing a high level of customer service. This role serves as the first point of contact for end-user technology issues and works closely with global IT teams to resolve incidents, fulfill service requests, and support a positive end-user experience.

Working within established processes and procedures, the Technical Support Specialist performs front-line support for hardware, software, collaboration technologies, and workplace IT services. More complex issues are escalated to the appropriate support teams while maintaining ownership through resolution.

Key Responsibilities

  • Provide first-line technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.

  • Diagnose, troubleshoot, and resolve hardware, software, operating system, and application issues.

  • Support the AskIT desk by delivering walk-up, scheduled, and remote technical assistance.

  • Install, configure, replace, and deploy Windows laptops, desktops, and approved peripherals.

  • Perform workstation imaging, software installation, and standard configuration activities.

  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.

  • Assistusers with collaboration technologies, including Microsoft Teams, Zoom, conference rooms, and meeting room equipment.

  • Create, update, and resolve incidents and service requests within established SLA and OLA targets.

  • Maintainaccuratedocumentation of work performed, asset information, andknowledgearticles whenappropriate.

  • Perform hardware moves,ads, changes, replacements, andequipmentrefresh activities.

  • Support new hire onboarding, employee transfers, and offboarding activities.

  • Coordinate warranty repairs and hardware replacement with approved vendors.

  • Provide hands-and-eyes support for infrastructure, networking, AV, and server teams when requested.

  • Maintain inventory accuracy by following asset management processes and updating asset records.

  • Escalate unresolved or complex issues to theappropriate supportteams while keeping customers informed.

  • Follow IT security policies, standard operating procedures, and change management processes.

  • Deliver professional, courteous, and timely customer service while building positive relationships with end users.

  • Ability to supportWaltham, Kendall Square, 121 Seaport(Boston), 100 Binney locations.

Required Qualifications

  • High School Diploma or equivalent required.

  • One or more years of experience in desktop or end-user technical support preferred.

  • Experience supporting Windows operating systems and Lenovo desktop and laptop hardware.

  • Working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and Office applications.

  • Experience supporting printers, mobile devices, and common workplace technologies.

  • Familiarity with ServiceNow or a similar IT Service Management platform.

  • Basic understanding of networking concepts, VPN connectivity, and enterprise security practices.

  • Strong troubleshooting, communication, and customer service skills.

  • Ability to prioritize multiple tasks while meeting service level expectations.

  • Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

  • Associate or bachelor's degree in information technologyor a related field.

  • Experience supporting Apple macOS and iOS devices.

  • Experience with Microsoft Intune, SCCM, or endpoint management tools.

  • ITIL Foundation certification or equivalent IT service management experience.

  • Experience supporting conference room technology and hybrid meeting environments.

Date Posted

19-ago-2026

Closing Date

20-ago-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

What AstraZeneca employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

AstraZeneca logo

About AstraZeneca

Sourced by ZipRecruiter

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. A place built on courage, curiosity and collaboration - we make bold decisions driven by patient outcomes. Empowered to lead at every level, free to ask questions and take smart risks that write the next chapter for our pipeline and Oncology team. Make a meaningful impact that brings real benefits to society. By applying your knowledge of data, you will help to redefine our industry and ultimately save lives. Work with experts who share a common goal: to accelerate the potential of medicines and the science of tomorrow.

Industry

Pharmaceutical product wholesalers and pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

Cambridge, Cambridgeshire, GB

View All AstraZeneca Jobs

Apply