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Technical Support Associate Jobs in Newark, NJ (NOW HIRING)

EOS

Sales Support Associate

New Providence, NJ

$60K - $75K/yr

As a Sales Support Associate , you will play a key role in driving sales growth by engaging with ... Work closely with external sales teams and technical experts to resolve customer queries. * Sales ...

New

Dore Partnership

Technology Associate

Manhattan, NY · On-site

We are seeking a motivated and reliable Technology Associate to join our Technology team. This is ... User Support: Provide timely and effective 1st and 2nd line technical support to end-users (both in ...

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.

Pilot

Customer Support Associate

Manhattan, NY · On-site

$52K - $70K/yr

Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.

Pilot Fiber

Customer Support Associate

Manhattan, NY · On-site

$52K - $70K/yr

Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.

Sixt

Operational Support Associate Chelsea

Manhattan, NY · On-site

$26.50/hr

As an Operational Support Associate at SIXT, you'll be at the center of our rental operations ... Organizational & Technical Skills You manage logistics, scheduling, and documentation with ease ...

Eaton

Purchasing Support Associate

Manhattan, NY · On-site

$23.75 - $30.75/hr

Education level required / Nivel educativo requerido Technical Degree or universitary studies in Supply Chain, customs, administration, industrial production or a related field Years and area of ...

Chase

Trade Support Associate I

Manhattan, NY · On-site

$18.75 - $24.25/hr

Support trading desks in trade bookings, priority trade oversight, exception management, and ... Advanced technical skills, especially in Excel Preferred Qualifications, Capabilities, and Skills:

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Newark, NJ is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Newark, NJ? The most popular types of Technical Support jobs in Newark, NJ are:
What are popular job titles related to Technical Support Associate jobs in Newark, NJ? For Technical Support Associate jobs in Newark, NJ, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Newark, NJ look for? The top searched job categories for Technical Support Associate jobs in Newark, NJ are:
What cities near Newark, NJ are hiring for Technical Support Associate jobs? Cities near Newark, NJ with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Sales Support Associate

EOS

New Providence, NJ

$60K - $75K/yr

Full-time

Posted yesterday

New

Job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Sales Support Associate, you will play a key role in driving sales growth by engaging with potential clients, supporting account teams, and promoting our AV products and services. You'll be responsible for identifying opportunities, qualifying leads, and closing sales while maintaining high standards of customer service and collaboration.

KEY RESPONSIBILITIES:

  • Client Engagement: Initiate contact with potential clients via phone, email, and online channels to uncover opportunities and build relationships.
  • Sales Support: Provide commercial support to customers, Account Managers, and Sales Directors. Assist with Salesforce management and collaborate on forecasting.
  • Product Expertise: Develop in-depth knowledge of AV products and services. Communicate features and benefits effectively to prospective clients.
  • Lead Qualification: Assess and qualify leads from various sources to determine sales potential.
  • Sales Presentations: Deliver engaging virtual presentations and demos, addressing client needs and showcasing AV solutions.
  • Closing Sales: Drive the closure of sales orders and follow up on leads to meet sales targets.
  • CRM Mastery: Use CRM tools to maintain accurate records, manage leads, and track sales activities.
  • Collaboration: Work closely with external sales teams and technical experts to resolve customer queries.
  • Sales Reporting: Generate and analyze sales reports to provide insights and improve strategies.
  • Customer Satisfaction: Ensure exceptional service by responding promptly and professionally to client inquiries.

ESSENTIAL CRITERIA:

  • Minimum 3 years of experience in inside sales or a related field.
  • Strong communication and interpersonal skills with the ability to explain technical concepts clearly.
  • Familiarity with CRM software (e.g., Salesforce, Jira).
  • Proven ability to meet and exceed sales targets.
  • Technical aptitude and quick learning of AV products and solutions.
  • Self-motivated and results-driven with a passion for sales and customer service.

DESIRABLE CRITERIA:

  • Previous experience in audiovisual technology sales.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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Pay Range
$60,000—$75,000 USD