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Technical Support Associate Jobs in Leander, TX (NOW HIRING)

Amazon

IT Support Associate II, OTS

Pflugerville, TX · On-site

$16 - $20.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

TRUCKING PEOPLE

Unix & Fleet Support

Austin, TX · On-site

$20 - $24/hr

Technical Operations Associate * AV Operations Technician * Vehicle Operations Associate * QA ... Gain experience supporting advanced robotics and vehicle systems * Blend of IT support and hands-on ...

TRUCKING PEOPLE

Unix & Fleet Support

Austin, TX · On-site

$20 - $24/hr

Technical Operations Associate * AV Operations Technician * Vehicle Operations Associate * QA ... Gain experience supporting advanced robotics and vehicle systems * Blend of IT support and hands-on ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

Join our dynamic Procure to Pay Team as an Associate Technical Account Manager (ATAM) and be part ... As an ATAM, you'll provide excellent customer support by troubleshooting and resolving software ...

Eliassen Group

P2 Application Support Engineer

Austin, TX · On-site

$40 - $50/hr

Provide second-level technical support for custom and third-party applications across web, API, and ... Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer ...

Eliassen Group

P2 Application Support Engineer

Austin, TX · Remote

$40 - $50/hr

Provide second-level technical support for custom and third-party applications across web, API, and ... Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer ...

Lumenci

IT Support Specialist

Austin, TX · On-site

Lumenci is hiring a part-time, hybrid IT Support Specialist to lead our internal technical support ... Endpoint Administrator Associate, MS-900, CompTIA Network+, or Security+). * Experience creating ...

New

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Associate's or Bachelor's degree in Information Technology or a related field (or equivalent ...

Gibraltar Fabrication

Controls Support Specialist

Burnet, TX · On-site

$27.25 - $36/hr

Position Summary The Controls Support Specialist provides technical support for Gibraltar's active ... Associate degree in Electrical Technology, Industrial Automation, Mechatronics, or related ...

Riot Platforms

IT Support Technician I

Austin, TX · On-site

$21.25 - $29.25/hr

High school diploma or GED required; associate's degree in Information Technology or a related field is preferred. * Zero to two years of IT support, technical support, service desk, field support ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Leander, TX

Technical Support Associate information

See Leander, TX salary details

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How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Leander, TX is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.29 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Leander, TX?

The most popular types of Technical Support jobs in Leander, TX are:

What are popular job titles related to Technical Support Associate jobs in Leander, TX?

For Technical Support Associate jobs in Leander, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Leander, TX look for?

The top searched job categories for Technical Support Associate jobs in Leander, TX are:

What cities near Leander, TX are hiring for Technical Support Associate jobs?

Cities near Leander, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Leander, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $49,077 per year, or $23.6 per hour.

Technology Support Specialist

Texas Medical Association

Austin, TX • On-site

Full-time

Re-posted 13 days ago

Job description

DEPARTMENT       Technology and Information Systems


SUPERVISOR          AVP, TIS and Administrative Services

BASIC FUNCTION
 

The Technology Support Specialist, under the general supervision of the Associate Vice President of Technology, provides technical support for the installation, configuration, maintenance, and troubleshooting of endpoint computing devices and associated technologies. The position also provides operational support for the Association’s audiovisual technologies used in meeting spaces and events, ensuring equipment is functional and available for staff and organizational activities.

MAJOR RESPONSIBILITIES/TASKS

  1. Provides technical support to end users and acts as the first point of contact for technical assistance
  2. Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting solutions and interactions
  3. Deploys and maintains software and technology tools used throughout the organization
  4. Installs, configures, and maintains desktop operating systems, including Microsoft Windows and Apple macOS
  5. Performs troubleshooting of networking, telecommunications, mobile devices, audiovisual technologies, and other supported systems as required
  6. Troubleshoots basic network and system connectivity issues
  7. Maintains accurate records of work performed, including support requests, maintenance activities, and resolutions
  8. Creates and maintains technical documentation, user communications, and knowledge base content
  9. Participates in the inventory control and reporting of IT hardware and software assets
  10. Follows established technology security policies and procedures and promptly reports suspected security incidents or concerns.
  11. Participates in ongoing professional development and pursues relevant technical training and certifications
  12. Provides exceptional customer service while communicating technical information in a clear, professional, and courteous manner.
  13. Provides technical support for TMA-sponsored conferences, meetings, and events.
  14. Other duties as assigned.


SUPERVISORY RESPONSIBILITY

No supervisory responsibility.

INDEPENDENCE/SUPERVISION RECEIVED

Duties are performed under general supervision according to generally prescribed guidelines. The employee is responsible for judgment that is exercised regarding selection and interpretation of methods and procedures to be used personally.

GENERAL QUALIFICATION REQUIREMENTS

Knowledge and Experience:

This position requires concentrated understanding of a specialized area of knowledge normally acquired through attainment of a college degree in related field in Information Systems, Electrical Engineering, Computer Science or similar.  A minimum of 6 months to 1 year experience in a position with similar responsibilities preferred.  Must have the ability to understand and follow oral and written instructions and to deal effectively with other TMA employees. Must be organized and able to handle multiple tasks.