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Technical Support Associate Jobs in Howell, NJ (NOW HIRING)

ASM Global

AV Support Specialist

New York, NY · On-site

This service-focused technical professional evaluates event requirements; configures, operates, and ... Associate degree in audiovisual technology, information technology, computer science, or a related ...

Victoria's Secret

Senior Technical Designer

New York, NY · On-site

$114K - $154K/yr

Guide and support Associate and Technical Designers during fit sessions and communication of technical detail. * Respond quickly to change with a positive attitude and willingness to learn new ways ...

ADP

Associate Global Time consultant

Barnegat, NJ · On-site

ADP is hiring a Technical Support Consultant. In this role, you will: Provide world-class support ... Courage comes from how associates are willing to have difficult conversations, speak up, be an ...

New

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Provides technical support and guidance to resolve users Cisco IP phone hardware and software ... Two years of experience or Associates degree required; Bachelors degree in Computer Science ...

Core BTS, Inc.

User Support Analyst

New York, NY

$70K - $80K/yr

Provides technical support and guidance to resolve users Cisco IP phone hardware and software ... Two years of experience or Associates degree required; Bachelors degree in Computer Science ...

Braze

IT Associate

New York, NY

$75K - $80K/yr

WHAT YOU'LL DO Braze is seeking an Information Technology Associate to join our team to provide ... Provide IT technical support to employees in-person and remotely * Troubleshoot hardware and ...

Ecolab

Technical Sales Representative

New York, NY · On-site

$81K - $121K/yr

Support from a dedicated technical service team * A culture that values safety first, including ... of our associates and their families.Click here to see our benefits. If you are viewing this ...

Williams-Sonoma, Inc.

Tech Support Admin II

Dayton, NJ

$42K - $49K/yr

Associate Degree in a technical or computer related field of study, or equivalent related experience. * 3-5 Years' Desktop Support experience supporting hardware and software on Intel * Extensive ...

Artius Solutions

Helpdesk Associate

Lakewood, NJ · On-site

$20 - $40/hr

As a Helpdesk Associate, you will be responsible for handling first-level technical support, managing helpdesk tickets, assisting end users remotely and onsite, and provisioning systems for client ...

Kith

Associate Technical Designer

New York, NY · On-site

$68K - $73K/yr

The Associate Technical Designer, Men's role supports the development of high-quality products from design handoff through production. This role creates tech packs, manages fit and construction ...

MSS MJH Shared Services

IT Support Engineer

Cranbury, NJ

$55K - $65K/yr

Our associates come from all backgrounds, sharing one key quality: determination to succeed. We ... You will provide L1 and L2 technical support across the organization - resolving issues, supporting ...

Braze

AV Associate

New York, NY

$65K - $81K/yr

Provide technical support to the organization for AV infrastructure-related issues * Perform ... Associate's or Bachelor's degree in Audio-Visual Technology, Media Production, IT, or related field ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Howell, NJ

Technical Support Associate information

See Howell, NJ salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Howell, NJ is $24.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Howell, NJ are hiring for Technical Support Associate jobs? Cities near Howell, NJ with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Howell, NJ as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,574 per year, or $24.8 per hour.

AV Support Specialist

ASM Global

New York, NY • On-site

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

ASM Global rating

6.7

Company rating: 6.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

136th of 251 rated facilities management

Job description

THE ROLE
The AV Support Specialist provides client-facing audiovisual and technical support for small- to large-scale events, including in-person, hybrid, and virtual experiences. This service-focused technical professional evaluates event requirements; configures, operates, and maintains audiovisual systems; and delivers timely technical support before, during, and after events while working effectively both independently and collaboratively, managing competing priorities, and remaining composed and solutions-oriented in a fast-paced environment.
ESSENTIAL FUNCTIONS
  • Consult with clients and internal stakeholders to assess event requirements and determine the appropriate audiovisual systems, equipment, and configurations.
  • Attend event-planning meetings to review timelines, technical requirements, and audiovisual needs.
  • Document and maintain accurate audiovisual requirements and technical specifications for each event.
  • Set up, test, operate, and break down audiovisual equipment safely, accurately, and within established timelines.
  • Support small- to large-scale meetings and events, including on-site and hybrid video streaming, camera configuration, video switching, audio mixing, and virtual-platform support.
  • Record and edit event video content as assigned.
  • Conduct pre-event and in-event walkthroughs to ensure audiovisual systems are operational and performing as expected.
  • Monitor event technology and respond promptly to client requests, equipment failures, and other technical issues.
  • Diagnose and troubleshoot audiovisual software, firmware, hardware, videoconferencing equipment, and related system failures.
  • Replace defective equipment and components before, during, or after events to minimize service disruptions.
  • Track client-support requests, system failures, resolutions, and required follow-up.
  • Escalate complex or unresolved technical issues to advanced support teams, leadership, or external vendors, as appropriate.
  • Maintain audiovisual equipment, systems, and related components in reliable operating condition.
  • Provide Level 1 and Level 2 support for point-of-sale systems, escalating issues when necessary.
  • Assist with the installation, configuration, maintenance, upgrading, and troubleshooting of venue computers, printers, point-of-sale systems, and related equipment.
  • Collaborate with IT team members, particularly Service Desk personnel, to resolve assigned tickets and technical issues.
  • Maintain current knowledge of venue systems, applicable technologies, organizational operations, and established standards and practices.
  • Protect confidential client, Company, and technical information.
  • Support sister properties and other locations as operationally necessary.
  • Follow all safety policies, procedures, and regulations; complete required Company-wide and job-specific safety training; and consistently practice safe work habits.
  • Perform other duties as assigned by leadership.

SUPERVISORY RESPONSIBILITIES
  • None

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:
EDUCATION AND/OR EXPERIENCE
  • Associate degree in audiovisual technology, information technology, computer science, or a related field is preferred.
  • Minimum of two years of professional experience supporting audiovisual systems, live events, videoconferencing, or related technical operations.
  • Experience with Active Directory and point-of-sale systems, preferably Oracle MICROS, is preferred.
  • Experience supporting computers, networking equipment, peripherals, wireless microphones, push-to-talk systems, multichannel audio mixers, broadcast cameras, and video switchers.
  • Crestron certification is preferred.
  • Biamp/Tesira certification is preferred.

SKILLS AND ABILITIES
  • Working knowledge of Microsoft applications and operating systems.
  • Demonstrated ability to configure, operate, troubleshoot, and maintain audiovisual and related technical equipment.
  • Strong analytical, diagnostic, and problem-solving skills.
  • Ability to quickly learn and independently support new technologies.
  • Strong verbal and written communication skills, including the ability to clearly explain technical information to nontechnical stakeholders.
  • Strong interpersonal and customer-service skills, with the ability to establish and maintain productive working relationships with clients, colleagues, vendors, and other stakeholders.
  • Ability to manage multiple assignments and prioritize responsibilities based on operational urgency and event requirements.
  • Ability to work independently, exercise sound judgment, and consistently follow through on responsibilities.
  • Ability to collaborate effectively within a team environment.
  • Ability to manage confidential client and Company information with discretion.
  • Ability to remain composed, responsive, and solutions-oriented in a fast-paced environment with changing priorities.
  • Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and overtime, based on operational needs.

COMPENSATION
$25/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.
WORKING CONDITIONS
Location: On-site (Well& by Durst - 151, New York City)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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