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Technical Support Associate Jobs in Goodyear, AZ

TileBar

Warehouse IT Support Specialist

Phoenix, AZ · On-site

$65K - $70K/yr

Associate degree, technical school training, relevant IT coursework, or equivalent hands-on experience preferred. Preferred Qualifications * Experience supporting warehouse, distribution, logistics ...

DivIHN

IT Desktop Support

Tolleson, AZ · On-site

Description : Provides hands-on technical support for end users at the Tolleson, Arizona, site ... Required Education: * Associate's Degree in IT or relevant field is mandatory Required ...

First Citizens Bank

Technical Lead

Phoenix, AZ · On-site

... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...

First Citizens Bank

Technical Lead

Phoenix, AZ

... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...

First Citizens Bank

Technical Lead

Phoenix, AZ

... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...

First Citizens

Technical Lead

Phoenix, AZ · On-site

$120 - $150/hr

... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...

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Technical Support Associate information

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$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Goodyear, AZ is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $25.82 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Goodyear, AZ?

The most popular types of Technical Support jobs in Goodyear, AZ are:

What job categories do people searching Technical Support Associate jobs in Goodyear, AZ look for?

The top searched job categories for Technical Support Associate jobs in Goodyear, AZ are:

What cities near Goodyear, AZ are hiring for Technical Support Associate jobs?

Cities near Goodyear, AZ with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Goodyear, AZ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $50,184 per year, or $24.1 per hour.

Technical Implementation Senior Associate

JPMorgan Chase & Co.

Tempe, AZ • On-site

$108K - $148K/yr

Full-time

Medical, Retirement

Posted 7 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 499 frontline employees who took The Breakroom Quiz

72nd of 174 rated banks

Job description


Join a team that empowers merchants to accept payments confidently and securely while shaping the future of digital commerce. In this role, you'll guide clients through technical design and certification so their solutions integrate seamlessly with our payment platforms, unlocking real-world impact for businesses of all sizes. You'll collaborate across clients, partners, and vendors to deliver conversions and launch new products at scale. If you love solving complex problems and turning requirements into working solutions, this is your opportunity to lead meaningful implementations end to end.
As a Technical Implementation Analyst II within Merchant Services Client Onboarding and Service, you will consult with merchants and enable them to process credit card transactions using our technology. You lead clients through certification testing to ensure integrations meet product, connectivity, industry, and regulatory standards. You collaborate across clients, integrators, resellers, and hardware vendors to resolve issues, deliver successful conversions, and bring new offerings to market.
Job responsibilities
  • Consult with merchants to design technical payment integrations aligned to supported connectivity, protocols, formats, and product functionality.
  • Lead clients through certification testing, analyze transmitted data to the certification host, publish results, and coordinate fixes to achieve sign-off.
  • Serve as the primary technical resource for Core and Integrator client cases, providing clear guidance and hands-on support.
  • Direct technical conversions from current processing environments to Chase platforms for new and existing clients.
  • Facilitate technical conference calls with clients, integrators, resellers, and hardware vendors to resolve issues and advance implementations.
  • Represent Technical Implementations on cross-functional project teams to support new product development or process improvements, contributing customer perspective and integration expertise.
  • Train analysts and guide colleagues on certification processes; act as lead consultant and subject matter expert when technical consultation is required.
  • Analyze and troubleshoot complex application, data message, and network connectivity issues to drive timely resolution.
  • Anticipate and identify risks for clients and the firm, propose mitigation strategies, and prioritize work effectively with minimal supervision.
  • Create needed documentation and maintain proactive client follow-up to ensure a seamless onboarding experience.

Required qualifications, capabilities, and skills
  • Bachelor's degree in Computer Science or a related field.
  • 5+ years of technical experience within the credit card payment processing industry, including roles such as networking, technical support, quality assurance, sales engineering, or analysis.
  • 4+ years of experience with connectivity technologies such as MPLS, virtual private networks, and internet-based connectivity.
  • 4 +years of experience with protocols including TCP/IP, secure file transfer, and HTTPS.
  • 4+ years of experience reading and interpreting technical product specifications for transaction and file-based integrations.
  • 5+ years of experience diagnosing complex issues across applications, data messages, and network connectivity.
  • Prior experience with certification or testing processes in payments or technology implementations.

Preferred qualifications, capabilities, and skills
  • Experience in the point-of-sale industry.
  • Experience with proprietary Chase Tandem operating system or applications.
  • Demonstrable experience structuring and delivering large-scale client implementation projects.
  • Proven ability to lead advanced consultation discussions and explain complex merchant products and solutions to diverse stakeholders.
  • Track record of proactive case ownership, documentation creation, and consistent client follow-up.
  • Ability to identify risk and apply processes to minimize risk.
  • Experience acting as a lead consultant or subject matter expert on client technical calls.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

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