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Technical Support Associate Jobs in Georgetown, OH

Millerknoll

Warehouse Safety Specialist

Batavia, OH · On-site

The Associate will be directly supporting the Distribution Center team and collaborating with the Global Environmental Health and Safety team. You will also act as a technical Subject Matter Expert ...

MillerKnoll

Warehouse Safety Specialist

Batavia, OH · On-site

The Associate will be directly supporting the Distribution Center team and collaborating with the Global Environmental Health and Safety team. You will also act as a technical Subject Matter Expert ...

Sun Chemical

Tech II QC Lab

Amelia, OH · On-site

$17 - $21.50/hr

... companies support a diverse collection of global customers. Sun Chemical Corporation is a ... Associate's degree in a science or technical field including laboratory classes a plus * Industrial ...

Sun Chemical Corporation

Tech II QC Lab

Amelia, OH · On-site

$17 - $21.50/hr

... companies support a diverse collection of global customers. Sun Chemical Corporation is a ... Associate's degree in a science or technical field including laboratory classes a plus * Industrial ...

Sun Chemical

Tech II QC Lab

Amelia, OH · On-site

$17 - $21.50/hr

... companies support a diverse collection of global customers. Sun Chemical Corporation is a ... Associate's degree in a science or technical field including laboratory classes a plus * Industrial ...

Munich Re

Financial Systems Analyst

Amelia, OH · Hybrid

$73K - $100K/yr

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of ... As the Financial Systems Analyst, you will support the transformation and maintenance of financial ...

Munich RE

Financial Systems Analyst

Amelia, OH · On-site

$73K - $100K/yr

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of ... As the Financial Systems Analyst, you will support the transformation and maintenance of financial ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Georgetown, OH

Technical Support Associate information

See Georgetown, OH salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Georgetown, OH is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Georgetown, OH are hiring for Technical Support Associate jobs? Cities near Georgetown, OH with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Georgetown, OH as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,787 per year, or $23.5 per hour.

Customer Service/Order Analyst

Kop-Coat, Inc.

Batavia, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Customer Service Associate / Order Analyst

Key Resin Company

Key Resin Company, a leading manufacturer of high-performance flooring systems, is looking for a Customer Service Associate / Order Analyst to join our team.

We're not your typical manufacturing company. As a smaller employer, we offer a collaborative, close-knit work environment where you'll know your coworkers by name and feel valued for your contributions. We take pride in providing excellent benefits, long-term stability, and a strong work/life balance.

Why Join Key Resin?

This is a fantastic opportunity to become part of a stable and growing company with a reputation for quality and customer service.

Our comprehensive benefits package includes:

  • Medical, dental, and vision insurance
  • Company-paid life and disability insurance
  • Generous paid time off
  • 401(k) with company match
  • Pension plan
  • Supportive, team-oriented culture

Position Overview

As a Customer Service Associate / Order Analyst, you will play a key role in supporting our customers and internal operations by ensuring accurate order processing and delivering exceptional service.

Key Responsibilities

  • Provide outstanding customer service to both internal and external customers
  • Answer incoming phone calls and emails, research issues, and respond in a professional and timely manner
  • Enter, track, and maintain customer orders with accuracy
  • Investigate order questions and resolve discrepancies
  • Place drop-ship purchase orders with vendors
  • Prepare and send product samples to customers

Qualifications

  • Minimum of 2 years of customer service experience
  • Experience in manufacturing or construction industries is a plus
  • Accounting knowledge is a plus
  • SAP / ERP experience preferred

Skills & Competencies

  • Strong customer service focus with a sense of urgency
  • Excellent attention to detail and organizational skills
  • Ability to manage multiple tasks and priorities simultaneously
  • Basic math proficiency, including ratios, fractions, and multiplication
  • Self-motivated with strong problem-solving abilities
  • Clear and professional written and verbal communication skills
  • Willingness and ability to learn our products and industry

Join Our Team

If you're looking for a rewarding role where your work matters, and you want to be part of a company that values its employees and invests in their future, we encourage you to apply.

Key Resin Company is a high-performance flooring manufacturer.  We offer a wide range of floor coverings and wall systems, concrete repair materials, and maintenance products for industrial, institutional and commercial applications. Key Resin's objective is to provide contractors and facility owners with quality material, excellent service, and technical expertise. We offer great opportunities to join a stable, growing company that is family oriented, where you'll know everyone's name, and have a good work/life balance.  We offer a full range of benefits including health insurance, dental, vision, life, disability, paid time off, 401(k) match, and pension. 

Apply