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Technical Support Associate Jobs in Exeter, CA (NOW HIRING)

Lead Fulfillment Associate

Visalia, CA · On-site

$18.50 - $22.25/hr

Lead Fulfillment Associate The Amazon operations team is looking for Lead Fulfillment Associates ... The Regulated Waste Coordinator provides technical support and tactical execution of the Regulated ...

... support achievement of goals. * Other responsibilities as assigned. Qualifications * 3 months - 2 years of work experience or a recent graduate from an IT Technical School or receipt of an Associates ...

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Technical Support Associate information

See Exeter, CA salary details

$11

$25

$58

How much do technical support associate jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for technical support associate in Exeter, CA is $25.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing support associates to focus on more complex problems. However, AI tools complement rather than replace human support, and many roles still require technical knowledge, communication skills, and problem-solving abilities. Support associates often work alongside AI systems to improve efficiency and customer satisfaction.

What does a technical support associate do?

A technical support associate provides assistance to customers or users experiencing technical issues with products or services. They troubleshoot hardware and software problems, offer solutions, and may use tools like remote access software or ticketing systems to resolve issues efficiently.

What is the highest salary in tech support?

The highest salaries for technical support associates can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles within large companies. Top earners often have extensive experience, technical expertise, and may work in high-demand industries or regions with a high cost of living.

What job makes $10,000 a month without a degree?

A Technical Support Associate typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles in tech often require skills in networking, troubleshooting, or certifications like CompTIA or Cisco. Achieving such income usually involves advanced technical skills, experience, or working in high-demand environments, rather than entry-level support positions.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Exeter, CA are hiring for Technical Support Associate jobs? Cities near Exeter, CA with the most Technical Support Associate job openings:

Associate Engineer/Associate Civil Engineer/Civil Engineer/Senior Civil Engineer (DOQ)

City of Hanford

Hanford, CA • On-site

$87K - $143K/yr

Other

Posted 14 days ago


Job description

DESCRIPTION The City of Hanford is seeking a qualified engineering professional to join the Utilities & Engineering Department - Engineering Division. The City will fill one (1) vacancy at the Associate Engineer, Associate Civil Engineer, Civil Engineer, or Senior Civil Engineer level, depending on the qualifications of the selected candidate. ASSOCIATE ENGINEER ($7,315 - $8,891/month) Under general direction, performs professional engineering work and related responsibilities on a variety of municipal and private development projects, including capital improvement project (CIP) contracts, and provides general and technical support to lower-level engineering staff.

DISTINGUISHING CHARACTERISTICS This is the advanced entry-level classification in the professional engineering series. Incumbents perform a range of professional engineering duties under general supervision and are typically assigned projects of a higher degree of scope and complexity. As experience is gained, assignments become more varied and increasingly complex.

Positions in this class may provide limited supervision and training to assigned lower-level engineering staff. This class can be distinguished from the Associate Civil Engineer by the latter's responsibility for independently managing projects, making technical decisions, obtaining Professional Engineering certification, and performing the full range of professional engineering duties. SUPERVISION RECEIVED AND EXERCISED Receives general direction and supervision from the Senior Engineer or City Engineer.

May provide limited supervision duties over assigned lower-level engineering staff. The position may provide engineering services to departments outside of the Utilities and Engineering Department and, as such, may receive direction from that department's respective staff. ASSOCIATE CIVIL ENGINEER ($8,080 - $9,822/month) Under general direction, performs professional civil engineering work on a variety of municipal and private development projects; administers capital improvement project (CIP) contracts; and provides professional-level support to assigned management staff.

DISTINGUISHING CHARACTERISTICS This is the advanced journey-level classification in the professional engineering series. Incumbents perform the full range of professional engineering duties and are responsible for independently managing assigned projects and making technical decisions. Positions at this level require California Engineer-in-Training (EIT) certification or registration as a Professional Civil Engineer This class is distinguished from the Associate Engineer by greater independence, technical responsibility, and accountability for engineering decisions and project outcomes.

SUPERVISION RECEIVED AND EXERCISED Receives general direction from a Senior Civil Engineer or the City Engineer. Provides limited supervisorial duties as assigned to lower-level engineering staff. May provide engineering services to other City departments and, in those instances, may receive functional direction from assigned departmental staff.

CIVIL ENGINEER ($8,926 - $10,849/month) Under general direction, performs complex professional civil engineering work involving the design, investigation, development, and construction of private and public infrastructure, projects; provides technical expertise; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is an advanced journey-level classification in the engineering series. Positions at this level exercise a high degree of independent judgment and discretion in applying engineering principles and making decisions within established guidelines.

This class is distinguished from the Senior Civil Engineer by the latter's broader supervisory responsibilities and higher-level program oversight. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Senior Civil Engineer and/or City Engineer. Provide lead direction, training, and technical guidance to professional and technical staff.

SENIOR CIVIL ENGINEER ($9,860 - $11,984/month) Under general direction, plans, organizes, directs, and oversees complex engineering projects and programs, including capital improvement and land development activities; provides technical and functional supervision to assigned staff; and performs highly responsible professional engineering work in support of City operations. DISTINGUISHING CHARACTERISTICS This is the advanced-level classification in the engineering series. Positions at this level are responsible for managing high-profile and complex projects and programs, exercising a high degree of independent judgment, and providing supervision and technical leadership over professional and technical staff.

This class is distinguished from the City Engineer by its greater emphasis on program management, supervisory responsibility, and decision-making authority. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the City Engineer. Provides supervision, training, and technical direction to assigned professional and technical staff.

May provide engineering services to other City departments and, in those instances, may receive functional direction from assigned department staff. EXAMPLE OF ESSENTIAL DUTIES ASSOCIATE ENGINEER Duties may include, but are not limited to, the following: Assist in the design and preparation of plans and specifications for CIP. Prepare staff reports, presentations, agendas, correspondence, and research requiring knowledge of professional engineering principles and techniques.

Assist in administering professional and construction project contracts, agreements, and coordinate project meetings. Coordinate with consultants, contractors, public agencies, and utility providers. Conduct field inspections and consultations with property owners, contractors, inspectors, utility companies, and other City officials.

Assist the general public with engineering-related inquiries. Support project management activities, including tracking budgets and schedules. Prepare cost estimates, specifications, and final reports.

Perform engineering studies and analysis under direction. Review and approve onsite and offsite improvement plans associated with the issuance of permits for private commercial, residential, and industrial developments. Serve on the Site Plan Review committee, conduct research, and establish conditions of approval.

Build and maintain positive working relationships with co-workers, other public agency employees, and the public using principles of good customer service. Foster an environment that embraces diversity, integrity, trust, and respect. Be an integral team player, demonstrating flexibility, cooperation, and communication.

Perform related duties as assigned. ASSOCIATE CIVIL ENGINEER Duties may include, but are not limited to, the following: Oversee the design and preparation of plans and specifications for CIP. Prepare staff reports, presentations, agendas, correspondence, and technical documentation.

Administer professional services and construction contracts, including oversight of scope, schedule, and budget. Coordinate and direct the work of consultants, contractors, public agencies, and utility providers. Conduct field inspections and consultations with property owners, contractors, inspectors, utility representatives, and City staff.

Independently manage assigned engineering projects, including scope, schedule, budget, and compliance. Serve as project engineer for assigned capital improvement and development projects. Review and approve engineering plans, specifications, and calculations prepared by consultants and staff.

Prepare cost estimates, specifications, and final reports. Perform complex civil engineering studies, calculations, analysis, and design. Provide technical direction and guidance to lower-level engineering staff as needed.

Build and maintain effective working relationships with staff, public agency representatives, and the public. Assist the general public with engineering-related inquiries. Promote a work environment that values diversity, equity, integrity, trust, and respect.

Demonstrate teamwork, adaptability, and effective communication. Perform related duties as assigned. CIVIL ENGINEER Duties may include, but are not limited to, the following: Assign, schedule, monitor, and evaluate the work of assigned staff.

Assist in the development and implementation of goals, objectives, policies, engineering standards, and priorities. Manage and deliver a variety of engineering projects and programs, including streets, drainage, traffic, grading, land development, sewer, stormwater, and water systems. Coordinate and direct the work of consultants, contractors, public agencies, and utility providers.

Manage and deliver multiple, complex projects and programs, including oversight of cross-functional coordination and project prioritization. Prepare and administer capital improvement plans and budgets within assigned areas. Develop project schedules, methods, and procedures to ensure timely and efficient completion of work.

Respond to public works inquiries and coordinate appropriate responses. Conduct field inspections and consult with property owners, contractors, inspectors, utility representatives, and City staff. Review proposed private development projects and establish conditions of approval.

Oversee and prioritize multiple projects and assignments across functional areas. Issue and manage public works permits for contractors and utility companies. Review and approve engineering plans and documents prepared by private engineers.

Prepare plans, specifications, cost estimates, and bid documents for capital improvement projects. Verify engineering calculations, materials, and plans for accuracy and regulatory compliance. Facilitate public participation and communication related to public works projects.

Participate in the selection and oversight of consultants for studies, plans, and reports. Serve as a technical resource to the public, contractors, and City departments. Demonstrate teamwork, adaptability, and effective communication.

Perform related duties as assigned. SENIOR CIVIL ENGINEER Duties may include, but are not limited to, the following: Manage and deliver complex engineering projects and programs, including streets, drainage, traffic, grading, land development, sewer, stormwater, and water systems. Plan, organize, assign, supervise, and review the work of assigned staff.

Oversee capital improvement projects (CIP) planning, design, budgeting, and delivery. Review and approve engineering plans, specifications, studies, and reports for public and private development projects. Serve as project manager for complex or high-profile projects; resolve technical, budgetary, and scheduling issues.

Coordinate and direct the work of consultants, contractors, public agencies, and utility providers. Negotiate and administer contracts; ensure compliance with City standards, timelines, and budgets. Develop and implement program goals, objectives, policies, and procedures.

Participate in developing and administering departmental and capital improvement budgets. Conduct and oversee engineering studies, analyses and investigations; prepare and review technical reports. Review development proposals and establish engineering conditions of approval.

Oversee permitting processes and ensure regulatory compliance. Coordinate land acquisition activities, including review of maps, easements, and exhibits. Represent the City in meetings with developers, consultants, regulatory agencies, and the public.

Prepare and present staff reports to the City Council, commissions, and other boards. Monitor project progress and ensure completion within scope, schedule, and budget. Promote a work environment that values diversity, equity, integrity, trust, and respect.

Demonstrate leadership, teamwork, adaptability, and effective communication. Perform related duties as assigned. MINIMUM QUALIFICATIONS ASSOCIATE ENGINEER Knowledge of: Principles and practices of civil engineering.

Pertinent Federal, State, and local laws, codes, and regulations. Principles and practices of capital improvement planning, budget management, cost estimation, and contract administration. Practices and techniques of preparing and presenting effective staff reports.

Engineering-related computer applications, including CAD and related software. Construction methods and materials. California Subdivision Map Act.

Ability to: Assist in managing contracts, projects, and related activities. Perform engineering studies and analysis under direction. Assist in the coordination of work of assigned staff, contractors, and consultants.

Prepare specifications and write technical reports. Use and maintain proficiency with contemporary office technologies, including computers, digital tools, and relevant software applications. Utilize appropriate safety procedures and practices for assigned duties.

Communicate clearly and effectively, both verbally and in writing, across a variety of professional contexts. Establish and maintain effective, cooperative, and collaborative working relationships with others. Adapt to a fast-paced work environment with multiple priorities.

Experience and Education Any combination of experience, training, and education which would provide the required knowledge and abilities is qualifying. A typical way to obtain the required qualifications would be: Experience: Two (2) years of responsible experience comparable to Assistant Engineer with the City of Hanford, for a total of three (3) years of increasing responsibility and professional experience in an engineering-related field. Education: Bachelor's degree from an accredited college or university with major coursework in Civil Engineering or a related field, or possession of a California Certificate of Registration as an Engineer in Training (EIT).

License and Certificate Possession of, or ability to obtain, a valid California driver's license, if required to perform essential job duties. Possession of a California Certificate of Registration as a Professional Civil Engineer is desirable. Additional Information Experience with Bluebeam, GIS, AutoCAD/Civil 3D, and/or civil engineering-related software is highly desirable.

ASSOCIATE CIVIL ENGINEER Knowledge of: Principles and practices of civil engineering. Applicable federal, state, and local laws, codes, and regulations. Capital improvement planning, budget management, cost estimation, and contract administration.

Methods and techniques for preparing and presenting effective reports. Engineering-related computer applications, including CAD and related s...