Technical Support Associate Jobs in Easley, SC (NOW HIRING)

Position Summary

We are seeking a knowledgeable and engaging Technical Trainer to join our team. In this key role, you will deliver hands-on training and learning experiences for new and existing team members across our manufacturing operations. The ideal candidate will have demonstrated experience training employees on material handling equipment, crane operations, mobile elevated work platforms (MEWP), fall protection, and rigging. You will play a vital role in developing employee skills, driving safety and compliance, and ensuring team readiness to meet production goals with excellence.

Key Responsibilities Training Delivery

• Facilitate hands-on technical training sessions in equipment operation, safety, quality, and standard work procedures.
• Deliver and certify training programs related to forklifts, cranes, MEWPs, fall protection, rigging, and other safety-related equipment as required.
• Ensure training content meets OSHA, company, and regulatory requirements.

Onboarding Support

• Lead new hire orientation and initial skills training for manufacturing roles to ensure readiness for production.
• Conduct equipment qualification and certification training for new and existing employees.

Curriculum Development

• Create, revise, and maintain training materials, standard operating procedures (SOPs), presentations, and visual aids to support learning objectives.
• Develop training programs that promote safe equipment operation and compliance.

Competency Assessment

• Evaluate learner performance through written and practical assessments.
• Provide coaching and constructive feedback to support skill development and certification requirements.

Collaboration

• Partner with supervisors, team leads, EHS personnel, and subject matter experts to identify skill gaps and implement targeted training solutions.
• Support continuous workforce development initiatives across manufacturing operations.

Documentation & Reporting

• Maintain accurate training records, certifications, and qualification documentation.
• Utilize Learning Management Systems (LMS) and other training databases to track training completion, compliance, and employee development.
• Support internal audits and regulatory compliance reviews.

Continuous Improvement

• Gather feedback and monitor training effectiveness.
• Recommend and implement improvements to training programs, content, and delivery methods.

Required Qualifications

• Minimum 2 years of training experience in each of the following areas:
  • Forklift Training
  • Crane Training
  • Mobile Elevated Work Platform (MEWP) Training
  • Fall Protection Training
  • Rigging Training
• 3+ years of experience preferred in the above training disciplines.
• Experience delivering technical, safety, or skills-based training in a manufacturing, industrial, construction, or warehouse environment.
• Strong knowledge of OSHA regulations, safe work practices, and equipment operation standards.
• Experience conducting classroom, virtual, and hands-on practical training sessions.
• Proficiency with Learning Management Systems (LMS) for training administration, reporting, and recordkeeping.
• Excellent computer skills, including:
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Training databases and reporting tools
• Ability to create professional training materials, presentations, and instructional guides.
• Strong communication, presentation, coaching, and facilitation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to safety, employee development, and continuous improvement.

Preferred Qualifications

• Train-the-Trainer certifications related to forklift, crane, MEWP, fall protection, or rigging.
• Experience administering equipment certifications or qualification programs.
• Experience developing training curricula and implementing training strategies across multiple departments.
• Associate's degree, technical certification, or equivalent combination of education and experience.

Working Conditions

• This position requires significant time on the production floor as well as in classroom, training, and meeting settings.
• Must be able to stand, walk, and demonstrate equipment operation for extended periods.
• Must be able to occasionally lift training materials or equipment up to 25 lbs.
• Flexibility to work various shifts or overtime based on training schedules and business needs.

Why Join Vertiv?

• Competitive pay and comprehensive benefits
• Opportunities for career development and training innovation
• A safe, inclusive, and team-driven culture
• Be part of a company that powers the technologies that connect the world

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs.  Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.   

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.