ZipRecruiter

Log In

1

Technical Support Associate Jobs in Durham, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Provide first-line technical support for hardware, software, network, and user account issues ... Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or ...

Harris

Associate Computer Operator

Raleigh, NC

Associate Computer Operator - Junior IT Operations Support Location: Fully onsite in Raleigh, North ... Basic troubleshooting and technical support skills Preferred Background: * Retail or customer ...

Syntax

On-Site Support Technician

Morrisville, NC · On-site

$20 - $27.50/hr

Ability to communicate IT Technical terminology to non-technical team members. Minimum Required Education & Experience * 1+ years' experience in IT customer support environment * Associates or Higher ...

Syntax

On-Site Support Technician

Morrisville, NC

$20 - $27.50/hr

Ability to communicate IT Technical terminology to non-technical team members. Minimum Required Education & Experience * 1+ years' experience in IT customer support environment * Associates or Higher ...

previous page

Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Durham, NC

Technical Support Associate information

See Durham, NC salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Durham, NC is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.53 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Durham, NC?

The most popular types of Technical Support jobs in Durham, NC are:

What are popular job titles related to Technical Support Associate jobs in Durham, NC?

For Technical Support Associate jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Durham, NC look for?

The top searched job categories for Technical Support Associate jobs in Durham, NC are:

What cities near Durham, NC are hiring for Technical Support Associate jobs?

Cities near Durham, NC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,632 per year, or $23.9 per hour.

Facilities Group Leader

Mentor Technical Group

Durham, NC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Mentor Technical Group Job Post

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, PR, Boston, MA & San Francisco, CA and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.

Responsibilities

  • Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment and skill of personnel.
  • Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules.
  • Monitor employees' work levels and review work performance.
  • Examine objects, systems, or facilities; and analyze information to determine needed installations, services, or repairs.
  • Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
  • Requisition materials and supplies, such as tools, equipment, and replacement parts.
  • Compute estimates and actual costs of factors such as materials, labor, and outside contractors.
  • Interpret specifications, blueprints, and job orders in order to construct templates and lay out reference points for workers.
  • Conduct or arrange for worker training in safety, repair, and maintenance techniques; operational procedures, and equipment.
  • Other duties as assigned by manager, upper management or by the client to support normal operations

Qualifications Requirements/Knowledge/Education/Skills:

  • Associate Degree Industrial Mechanic / Electrician/Technical College Mechanical Degree

Physical Requirements and Working Environment:

  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel, or operate equipments, tools, or controls. The employee frequently is required to stand, walk, talk, or hear; sit; climb or balance, stoop, kneel, crouch or crawl; and smell. The employee may lift and/or move up to 25-35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
  • He / she may frequently work inside weather conditions, near moving mechanical parts, exposed to wet and or humid conditions, and an odorous atmosphere, may be exposed to fumes and the risk of electrical shock, and occasionally work on ladders in high places, in small spaces, such as lift/metering stations, manholes, tanks and wet wells. The noise level in the work environment is usually moderately loud.

Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley.

Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Apply