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Technical Support Associate Jobs in Columbus, OH

The Village Network

IT Support Specialist II

Columbus, OH · On-site

$60K - $65K/yr

Provides technical support and guidance to end users, resolving issues in coordination with an ... Associate or bachelor's degree in an information technology related field. Work experience ...

Quantum Health

Software Support Technician

Dublin, OH · On-site

This role provides technical guidance for internal employees and collaboration with Quantum Health ... Associate's degree in Computer Science, Information Technology, Management Information Systems, or ...

MPW

IT Support Specialist

Hebron, OH

We're looking for a dependable IT Support Specialist to provide responsive technical support and ... Associate or bachelor's degree in technology or equivalent relevant work experience. * Strong ...

New

SupplyHouse

IT Support Technician

Canal Winchester, OH

$20.50 - $28/hr

Provide timely technical support for on-site and remote end users * Diagnose, troubleshoot, and ... Associate's degree in IT, Business, or similar field * 2+ years of Level1/Level2 IT Support ...

MedFlight

Desktop Support Technician

Columbus, OH · On-site

$25.50 - $31/hr

Associate degree, technical training, or coursework in Information Technology, Computer Science, or a related field preferred. * Two years of IT support experience or equivalent technical training.

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support associate in Columbus, OH is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $24.90 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Columbus, OH?

The most popular types of Technical Support jobs in Columbus, OH are:

What are popular job titles related to Technical Support Associate jobs in Columbus, OH?

For Technical Support Associate jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Columbus, OH look for?

The top searched job categories for Technical Support Associate jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Technical Support Associate jobs?

Cities near Columbus, OH with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Support Specialist II

THE VILLAGE NETWORK

Columbus, OH

Full-time

Retirement, PTO

Re-posted 8 days ago

Job description

Who We Are:

Since 1946, we’ve been providing compassionate treatment to support the behavioral, physical and emotional health of children and families, where the needs of each child are individually assessed and dynamic treatment plans are specifically designed to properly transition them from disruptive to permanent, stable environments. Our services include community-based services, residential treatment, and treatment foster care programs throughout our locations in central and northeast Ohio and West Virginia.

Working The Village Network:

  • The Village Network prides itself on a Culture of Care: Come be a part of the mission and a member of a team that has a passion for what they do and the people they serve.
  • Competitive salaries and great benefits including a 403(b) plan with both a 5% company contribution and 50% match of the first 7% after 1 year of service.
  • 232 hours (YES 29 DAYS!) of PTO offered (prorated for the first year) in addition to 6 paid holidays for fulltime employees with potential for PTO buy back for unused time.
  • 12-year history of providing annual bonuses, as well as offering PTO Buybacks.
  • Advancement Opportunities: The village network is a growing organization and we aim to promote from within.

Job Title:                                IT Support Specialist II

Reports To:                            IT Director

Direct Reports:                      None 

Summary:

As a partner in building brighter futures for youth and their families, the IT Support Specialist II provides advanced technical support to ensure reliable, secure, and high-performing technology services across The Village Network. This role serves as a Tier 2 escalation point, resolving complex technical issues, supporting enterprise systems, and collaborating closely with managed service providers and vendors. The IT Support Specialist II plays a key role in maintaining system stability, improving processes, and mentoring frontline support staff while delivering excellent customer service.

Essential Tasks, Duties, and Responsibilities:

  • Provides technical support and guidance to end users, resolving issues in coordination with an onsite MSP Partner team. Serve as the primary technical liaison for the TVN Family Services and OhioRise programs.
  • Diagnose and resolve complex issues requiring advanced support related to:
    • Workstations, laptops, mobile devices, and peripherals
    • Operating systems (Windows and/or macOS)
    • Microsoft 365 services, including Exchange Online, Teams, SharePoint, and related administrative functions.
    • Network connectivity, copiers/printers, and remote access tools
  • User setup/maintenance and account auditing
  • Provide timely, clear, and effective technical support to users in a fast-paced behavioral health environment
  • Document incidents, resolutions, and procedures accurately in the helpdesk system
  • Identify recurring issues and recommend process improvements, automation, or long-term fixes
  • Assist with onboarding and offboarding staff, including account provisioning, equipment setup, and access control.
  • Provide daily operational & technical support of virtual meetings and conferencing spaces across TVN locations.
  • Configure, manage, and troubleshoot devices using mobile device management (MDM) platforms, including policy enforcement and remediation of deployment failures.
  • Support IT security best practices, including HIPAA compliance, data privacy, and endpoint security
  • Participate in IT projects such as system upgrades, software deployments, and hardware refreshes
  • Provide occasional after-hours or on-call support as needed

Knowledge, Skills, and Abilities: 

  • Associate or bachelor’s degree in an information technology related field. Work experience considered in lieu of degree.  
  • 4-7+ years of progressive IT support experience, including escalation-level troubleshooting.
  • Experience with mobile device management platforms (e.g., Jamf, Intune).
  • Proficiency with Microsoft 365 administration and troubleshooting.
  • Anti-virus and anti-malware tools
  • Remote Desktop Protocol for server access
  • Strong problem solving and communication skills required
  • Excellent verbal and written communications skills; ability to plan, coordinate; ability to work in a consultation/collaboration with others; good decision making and evaluation skills.
  • Ability to maintain confidentiality of sensitive information.

Physical Demands:

  • Constantly operates a computer and other office productivity machinery, such as a copy machine, computer, printer, etc.
  • Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
  • Ability to handle bending, stooping, lifting, pushing, reaching, and walking for periods of time.
  • Ability to drive to locations within and outside of Ohio and be eligible for auto insurance coverage under organization’s plan.
  • Frequently required to stand and walk.  The employee must regularly lift, push, pull, and/or move up to 40 pounds.  The employee must be capable of bending, reaching, crouching, and climbing.

Disclaimer: This job description is subject to change at any time. 

Check out our website to learn more about The Village Network https://thevillagenetwork.org/ and visit the Careers page to explore additional opportunities and check out our benefits brochure.

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