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Technical Support Associate Jobs in Cincinnati, OH

Global Channel Management, Inc.

Tech Support

Mason, OH · On-site

$15/hr

Associate will work either Saturday or both Saturday & Sunday. There are rotating weekends where the associates will ultimately work 2 Saturdays per month and 1 Sunday per month) The associates ...

AA2IT

Desktop Support Tech

Cincinnati, OH · On-site

$19.75 - $25.25/hr

The role involves providing technical support, troubleshooting hardware and software issues, and ... the metro so associates must be willing to travel out of state multiple days/weeks. • Repair ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

BCforward

Desktop Support

Mason, OH · On-site

$20/hr

This position provides front line IT technical support to Intelligrated associates. The incumbent efficiently and effectively satisfies user requests and solves their problems while ensuring that ...

Astrix Inc

Regulatory Associate (Flavors)

Cincinnati, OH · On-site

$29 - $31/hr

Cincinnati, OH Job type: 6-month contract-hire Job Overview We are seeking a detail-oriented and analytical Regulatory / Technical Documentation Associate to support product compliance, documentation ...

dunnhumby

Technical Account Associate

Cincinnati, OH · On-site

$45K - $61K/yr

We're looking for a talented Technical Account Associate who expects more from their career. It's a ... You'll also resolve any data issues with client data providers and support the Client Leadership ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Cincinnati, OH · On-site

$20 - $23/hr

Deliver first- and second-level technical support to end users for hardware, software, and ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Sentrilock LLC

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Associate's Degree in technology - Preferred * 1+ year customer service experience - Required * 1+ year contact center and/or technical support experience - Preferred * Written and verbal bilingual ...

Sentrilock LLC

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Associate's Degree in technology - Preferred * 1+ year customer service experience - Required * 1+ year contact center and/or technical support experience - Preferred * Written and verbal bilingual ...

SentriLock

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Associate's Degree in technology - Preferred * 1+ year customer service experience - Required * 1+ year contact center and/or technical support experience - Preferred * Written and verbal bilingual ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cincinnati, OH

Technical Support Associate information

See Cincinnati, OH salary details

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How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Cincinnati, OH is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.38 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Cincinnati, OH?

The most popular types of Technical Support jobs in Cincinnati, OH are:

What are popular job titles related to Technical Support Associate jobs in Cincinnati, OH?

For Technical Support Associate jobs in Cincinnati, OH, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Cincinnati, OH look for?

The top searched job categories for Technical Support Associate jobs in Cincinnati, OH are:

What cities near Cincinnati, OH are hiring for Technical Support Associate jobs?

Cities near Cincinnati, OH with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

PLM Support Engineer

PROLIM Global Corporation

Cincinnati, OH • On-site

Full-time

Re-posted 22 days ago

Job description

Support Engineer - Cincinnati, OH.
We are seeking a skilled and experienced Support Engineer specializing in CAD/CAM to join our dynamic team.
As a PLM Support Engineer, you will play a crucial role in providing technical assistance, troubleshooting, and resolving issues related to the Engineering software i.e Solid Edge and NX CAD/CAM.
Your expertise will contribute to ensuring the smooth operation and optimization of our product lifecycle management systems.
Responsibilities:
  • Provide technical support to users and addressing inquiries and resolving issues.
  • Troubleshoot and diagnose problems related to software functionalities, configurations, integrations, and performance.
  • Collaborate with cross-functional teams to identify root causes and implement effective solutions to software-related challenges.
  • Communicate technical information clearly and concisely to both technical and non-technical audiences.
  • Document and track support cases, resolutions, and lessons learned for knowledge sharing and continuous improvement.
  • Assist in software installations, upgrades, and patches, ensuring minimal disruption to operations.
  • Stay updated on the latest releases, updates, and industry trends related to CAD/CAM.
  • Contribute to the development and maintenance of best practices, guidelines, and documentation for software usage.
  • Participate in system testing, validation, and quality assurance processes.

Qualifications:
  • Bachelor's / Associates degree in Engineering, related field.
  • Proficiency in troubleshooting software-related issues and performing root cause analysis.
  • Familiarity with CAD (Computer-Aided Design) software.
  • Problem-solving mindset with a commitment to delivering timely and effective solutions.
  • Ability to work well in a team environment and collaborate across departments.
  • Detail-oriented with excellent organizational skills.

Please share your interest in proceeding further. If you need further information, please feel free to contact me at deepa.kashinath@prolim.com/248-522-6609.

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