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Technical Support Associate Jobs in Baltimore, MD

Wilson Vet Co.

IT Technical Lead

Baltimore, MD · On-site

Required : • Agreement with the organizations' Statement of Faith. • Bachelor's degree with 1+ year of experience or Associate's degree with 2+ years of hands-on IT support or advanced technical ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$16 - $21.25/hr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$39K - $58K/yr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

A&T Systems

End User Desktop Support Technician

MD · On-site

$20.75 - $26.50/hr

Provide technical support for collaboration and conferencing platforms, including Microsoft Teams ... Associate's degree in Information Technology, Computer Science, Information Systems, or a related ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Baltimore, MD

Technical Support Associate information

See Baltimore, MD salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Baltimore, MD is $24.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Baltimore, MD? The most popular types of Technical Support jobs in Baltimore, MD are:
What are popular job titles related to Technical Support Associate jobs in Baltimore, MD? For Technical Support Associate jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Baltimore, MD look for? The top searched job categories for Technical Support Associate jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Technical Support Associate jobs? Cities near Baltimore, MD with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,036 per year, or $24.5 per hour.

Mid. Technical CI Analytical Support (CI Specialist)

Prescient Edge

Fort George G Meade, MD • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Job Title
Mid. Technical CI Analytical Support (CI Specialist)
Location
Fort Meade, MD 20755 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
High School / GED
Travel
Security Clearance Required
TS/SCI with CI Polygraph
Job Description
Prescient Edge is seeking a Mid. Technical CI Analytical Support (CI Specialist) to support a federal government client.
Benefits & Compensation:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule.
  • Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.
  • Salary range: $90,000 - $110,000. Salary to be determined by the education, experience, knowledge, skills and the abilities of the applicant internal equity, and alignment with market data.

Descriptions:
  • Shall perform all-source CI threat analysis tailored to the planning and execution of US Army TCI missions. TCI operations include but are not limited to: TSCM, TEMPEST, and Cyber activities. Identifies, monitors, and assesses foreign intelligence efforts attempting collection of sensitive national security information on U.S. persons, activities and interests, including threats posed by emerging technologies to U.S. operations and interests. Applies understanding of foreign intelligence capabilities / activities and U.S. and foreign partner CI capabilities and TTPs for in-depth analytic research and production of all-source CI studies and contributes to developing CI strategies. Conducts, develops, produces, and presents programs of instruction in specified collection operations TTPs, and related or supporting processes, relevant to the various human intelligence and technical intelligence operations under DoD authorities. Graduate of in-residence Fundamentals of Intelligence Analysis course or Military Service equivalent.
  • Shall create TCI threat products to support Operations Support Battalion, ACIC, and other Army elements as directed.
  • Shall collect and maintain operational mission data to build short- and long-range operational calendars.
  • Shall create weekly updates on supported operational activities and projected mission schedules.
  • Shall create and/or update the SOP for unit analytical support activities.
  • Shall update and maintain the repository utilized to store TCI products.

Job Requirements
Required Experience:
  • A minimum of 4 years' experience working as an Intelligence Analyst in Technical CI field associated with Cyber, TSCM, or TEMPEST operations.

Required Education:
  • High School Diploma- 12 years of relevant experience with at least a portion of the experience within the last 2 years.
  • Associate's degree- 10 years of relevant experience with at least a portion of the experience within the last 2 years.
  • Bachelor's Degree- 8 years of relevant experience with at least a portion of the experience within the last 2 years.
  • Master's Degree- 6 years of relevant experience with at least a portion of the experience within the last 2 years.

Security Clearance:
  • Security clearance required TS/SCI with CI POLY or the ability to obtain CI POLY.

Location:
  • Fort Meade, MD.

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
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About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

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