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Technical Support Associate Jobs in Baltimore, MD

Wilson Vet Co.

IT Technical Lead

Baltimore, MD · On-site

Required : • Agreement with the organizations' Statement of Faith. • Bachelor's degree with 1+ year of experience or Associate's degree with 2+ years of hands-on IT support or advanced technical ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD

$16 - $21.25/hr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$39K - $58K/yr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

A&T Systems

End User Desktop Support Technician

MD · On-site

$20.75 - $26.50/hr

Provide technical support for collaboration and conferencing platforms, including Microsoft Teams ... Associate's degree in Information Technology, Computer Science, Information Systems, or a related ...

KBR, Inc.

Field Support Services, Associate

Lanham, MD · On-site

$76K - $115K/yr

Field Support Services, Associate Belong. Connect. Grow. with KBR! KBR's National Security ... Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Baltimore, MD

Technical Support Associate information

See Baltimore, MD salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for technical support associate in Baltimore, MD is $24.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Baltimore, MD? The most popular types of Technical Support jobs in Baltimore, MD are:
What are popular job titles related to Technical Support Associate jobs in Baltimore, MD? For Technical Support Associate jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Baltimore, MD look for? The top searched job categories for Technical Support Associate jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Technical Support Associate jobs? Cities near Baltimore, MD with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Baltimore, MD as of July 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $51,036 per year, or $24.5 per hour.

IT Technical Lead

Wilson Vet Co.

Baltimore, MD • On-site

Full-time

Re-posted 26 days ago

Job description

Job Summary:
Wilson Vet Co. is seeking an IT Technical Lead who is service-oriented and mission-minded. In this role, you will coordinate projects, manage core systems, and provide hands-on support to ensure reliable technology operation across multiple sites.
Responsibilities:
• Assist with hardware infrastructure management, maintenance, and lifecycle activities in consultation with the IT Director.
• Communicate status updates, timelines, and impacts to staff.
• Maintain up-to-date documentation, procedures, knowledge base, and inventories.
• Proactively inform the IT Director of issues, specifically including systemic, capacity, or recurring operational concerns and MSP SLA performance.
• Provide advanced on-site technical support for escalated issues and during high volume periods or escalate appropriately when necessary.
• Provide hands-on support for remote MSP troubleshooting tasks.
• Provide specialized support. (e.g., fundraiser call-center setup, A/V equipment setup and configuration, two-way radio management and repair.)
• Schedule and participate in on-call rotation, event support, and after-hours support.
• Support onboarding and technical needs of seasonal staff during summer months.
• Assist with event setups, teardowns, and all-hands tasks as needed
• Assist with cabling, installs, and field work.
Qualifications:
Required:
• Agreement with the organizations' Statement of Faith.
• Bachelor’s degree with 1+ year of experience or Associate's degree with 2+ years of hands-on IT support or advanced technical support experience required.
• Understanding of business IT infrastructure, including networking, managed services, and multi-platform OS management.
• Experience interacting with vendors or service providers.
• Demonstrated professionalism, reliability, and leadership potential.
• Strong problem-solving skills with the ability to think analytically and creatively.
• Strong attention to detail, follow-through, and consistent documentation habits.
• Strong interpersonal skills with a customer service mindset and clear communication.
• Ability to manage competing priorities and schedules.
• Vendor and MSP collaboration skills.
• Coachable, adaptable, and able to work effectively within a team structure.
Preferred:
• Relevant certifications preferred, including Cisco, CompTIA, Google, Microsoft.
• Experience leading projects and supporting end-users preferred.
• Experience in nonprofit, broadcast, camp, or education environments a plus.
Company:
We believe poultry and the people who care for them deserve professional services delivered with compassion and common sense. Founded in 2017, the company is headquartered in Indianapolis , Indiana, US, , with a team of 2-10 employees. The company is currently Early Stage.

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