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Technical Support Associate Jobs in Baltimore, MD

Technology Support Assistant

Laurel, MD

$16 - $21.25/hr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

Technology Support Assistant

Laurel, MD ยท On-site

$39K - $58K/yr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

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Technical Support Associate information

See Baltimore, MD salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for technical support associate in Baltimore, MD is $24.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing support associates to focus on more complex problems. However, AI tools complement rather than replace human support, and many roles still require technical knowledge, communication skills, and problem-solving abilities. Support associates often work alongside AI systems to improve efficiency and customer satisfaction.

What does a technical support associate do?

A technical support associate provides assistance to customers or users experiencing technical issues with products or services. They troubleshoot hardware and software problems, offer solutions, and may use tools like remote access software or ticketing systems to resolve issues efficiently.

What is the highest salary in tech support?

The highest salaries for technical support associates can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles within large companies. Top earners often have extensive experience, technical expertise, and may work in high-demand industries or regions with a high cost of living.

What job makes $10,000 a month without a degree?

A Technical Support Associate typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles in tech often require skills in networking, troubleshooting, or certifications like CompTIA or Cisco. Achieving such income usually involves advanced technical skills, experience, or working in high-demand environments, rather than entry-level support positions.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Baltimore, MD? The most popular types of Technical Support jobs in Baltimore, MD are:
What are popular job titles related to Technical Support Associate jobs in Baltimore, MD? For Technical Support Associate jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Baltimore, MD look for? The top searched job categories for Technical Support Associate jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Technical Support Associate jobs? Cities near Baltimore, MD with the most Technical Support Associate job openings:
Infographic showing various Technical Support Associate job openings in Baltimore, MD as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,036 per year, or $24.5 per hour.
Senior Technical Operations (Tech Ops) Support - USACIC with Security Clearance

Senior Technical Operations (Tech Ops) Support - USACIC with Security Clearance

CELESTAR CORPORATION

Fort George G Meade, MD โ€ข On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 27 days ago


Job description

Celestar Corporation is seeking a Technical Operations (Tech Ops) Support to support The U.S. Army Intelligence and Security Command (INSCOM) under the United States Army Counterintelligence Command (USACIC) Analytical Support Contract. The primary place of performance will be Fort Meade, MD.

If interested and meet the qualifications, we encourage you to apply for this rewarding and impactful opportunity. ANTICIPATED AWARD: July 2026 ANTICIPATED START: July 2026 PERIOD OF PERFORMANCE: 1 Base Year + 4 Option Years LOCATION: Fort Meade, MD CLEARANCE REQUIREMENT: Active TS/SCI About Us: Celestar, a proud Veteran-Owned company, offers highly competitive salaries and benefits. Our comprehensive benefits package includes company-paid employee and family dental insurance, employee health insurance, life insurance, and disability coverage.

Additionally, we provide a 401(k)-retirement plan with company matching, paid holidays, and personal time off. Responsibilities: โ€ข The Technical Operations (Tech Ops) Support shall provide multi-level CCA team support, by providing technical analysis relating to computer systems, networking and non-standard technical solutions. โ€ข Identifies, monitors, and assesses foreign intelligence efforts attempting collection of sensitive national security information on U.S.

persons, activities and interests, including threats posed by emerging technologies to U.S. operations and interests. โ€ข Applies understanding of foreign intelligence capabilities / activities and U.S.

and foreign partner CI capabilities and TTPs for in-depth analytic research and production of all-source CI studies and contributes to developing CI strategies. โ€ข Conducts, develops, produces, and presents programs of instruction in specified collection operations TTPs, and related or supporting processes, relevant to the various human intelligence and technical intelligence operations under DoD authorities. โ€ข Graduate of in-residence Fundamentals of Intelligence Analysis course or Military Service equivalent.

โ€ข Conducts data analytics, data engineering, data mining, exploratory analysis, predictive analysis, and statistical analysis, and uses scientific techniques to correlate data into graphical written, visual and verbal narrative products, enabling more informed analytic decisions. โ€ข Proactively retrieves information from various sources, analyzes it for better understanding about the data set, and builds AI tools that automate certain processes. โ€ข Duties typically include: creating various ML-based tools or processes, such as recommendation engines or automated lead scoring systems.

Performs statistical analysis, applies data mining techniques, and builds high quality prediction systems. Should be skilled in data visualization and use of graphical applications, including Microsoft Office (Power BI) and Tableau; major data science languages, such as R and Python; managing and merging of disparate data sources, preferably through R, Python, or SQL; statistical analysis; and data mining algorithms. โ€ข Should have prior experience with large data Multi-INT analytics, ML, and automated predictive analytics.

โ€ข Support solutions in sister organizations. The Tech Ops section provides all manner of design and construction of tailor-made networks, tradecraft solutions, the support and maintenance of those products, as well as the support and maintenance of operational networks and systems. โ€ข Support CI and CT investigations by providing research, design, and training personnel on internally designed technologies.

The contractor shall evaluate emerging forensic technologies and provide operational security assessments. โ€ข Monitor and maintain a misattribution network, utilize technical analysis to maintain the organization's capabilities, establish internal capabilities to support forensic investigations and operations through data repositories to promote transparency and visibility across the organization, conduct technical analysis to validate operational loads. Required qualifications/skills: โ€ข Minimum education and years of experience requirements for the following: o High School Diploma: 20 years of relevant experience with at least a portion of the experience within the last 2 years.

-OR- o Associates Degree: 16 years of relevant experience with at least a portion of the experience within the last 2 years. -OR- o Bachelors Degree: 14 years of relevant experience with at least a portion of the experience within the last 2 years -OR- o Masters Degree or higher: 12 years of relevant experience with at least a portion of the experience within the last 2 years โ€ข Must possess Certified Information Systems Security Professional (CISSP) or Cisco-based Networking Certifications such as Cisco Certified Network Associate (CCNA) or security exploitation certifications such as Certified Ethical Hacker (CEH) or EC-Council Certified Security Analyst (ECSA). โ€ข DoD Risk Management Framework (RMF) equivalent qualifications are acceptable.

โ€ข Must possess a DoD 8570 Information Assurance Technician Level II Certification and โ€ข 3 years of experience in programing language. Programming languages desired, C++, PHP, JavaScript, Java, Python, Perl. โ€ข Graduate of in-residence Fundamentals of Intelligence Analysis course or Military Service equivalent.

Come on board with a company that Values its Employees! Celestar Corporation is an Equal Opportunity Employer. The Celestar Corporation prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same-sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; marital status; service member/protected veteran status; or any other category protected by federal, state, or local law.