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Technical Support Associate Jobs in Albuquerque, NM

Senior IT Administrator

Albuquerque, NM ยท On-site

$78K - $106K/yr

Provide advanced technical support for Windows desktops, laptops, servers, and business ... Research Associates, Inc. is an employee-owned international research and engineering company ...

Senior IT Administrator

Albuquerque, NM ยท On-site

$78K - $106K/yr

Provide advanced technical support for Windows desktops, laptops, servers, and business ... Research Associates, Inc. is an employee-owned international research and engineering company ...

Dispatcher

Albuquerque, NM ยท On-site

$23 - $28/hr

This role not only provides top-tier customer service and technical support but also takes on key ... Associate's Degree preferred. * Technical or vocational training in logistics, equipment operations ...

New

This role not only provides top-tier customer service and technical support but also takes on key ... Associate's Degree preferred. * Technical or vocational training in logistics, equipment operations ...

New

Showing results 41-60

Technical Support Associate information

See Albuquerque, NM salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Albuquerque, NM is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.85 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Albuquerque, NM?

The most popular types of Technical Support jobs in Albuquerque, NM are:

What are popular job titles related to Technical Support Associate jobs in Albuquerque, NM?

For Technical Support Associate jobs in Albuquerque, NM, the most frequently searched job titles are:

What cities near Albuquerque, NM are hiring for Technical Support Associate jobs?

Cities near Albuquerque, NM with the most Technical Support Associate job openings:

Senior Systems Engineer 1

Berriehill Research

Albuquerque, NM โ€ข On-site, Remote

$109K - $182K/yr

Full-time

Posted 4 days ago


Job description

Applied Research Associates, Inc. (ARA), Southwest Division (SWD) is looking for an experienced Senior Systems Engineer to join our Concept Development Group (CDG), located in Albuquerque, New Mexico.ย  CDG boasts a multidisciplinary team of engineers performing research, development, and analysis and test for developmental weapon programs. As a Senior Systems Engineer you will provide technical support for Department of War programs, ensuring weapons and munitions systems are effectively designed, integrated, tested, and fielded. This role works closely with program managers and prime contractors to evaluate technical solutions, manage risk, and support milestone decisions. The position blends inoffice program execution with travel to support test and integration activities. An ideal candidate is a technically strong, mission-focused engineer who can translate complex weapons system details into clear, actionable guidance for program leadership while collaborating effectively across government and industry teams.

Job Location: Remote work may be available for the right candidate.

What youโ€™ll do as a Senior Systems Engineer

  • Provide subject matter expertise in weapons and munitions Systems Engineering to support a team, working day-to-day with Program Managers, Lead Engineers, and functional leads.
  • Support requirements development, trade studies, system architecture, and interface definition for weapons and munitions across the system life cycle (development, integration, test, fielding, and sustainment).
  • Review and assess contractor technical data, designs, analyses, and test plans to ensure compliance with system requirements, safety standards, and government intent.
  • Engage with prime contractors and government stakeholders during technical interchange meetings, design reviews (SRR, PDR, CDR), and working groups to resolve technical issues and risks.
  • Support weapons and munitions integration activities, including platform interfaces, stores compatibility, employment concepts, and certification considerations.
  • Participate in developmental and operational test planning and execution, including travel to test sites, range activities, and posttest analysis and reporting.
  • Identify technical risks, assess impacts toย cost/schedule/performance,ย and provide actionable recommendations to the government team to inform program decisions.

Senior Systems Engineer Requirements

  • Bachelorโ€™s degree in Engineering (Aerospace, Mechanical, Electrical, Systems, or related discipline).
  • 7-9 Years Experience supporting DoD or Army or Air Force weapons, munitions, or stores integration programs.
  • Working knowledge of Systems Engineering principles, requirements management, risk management, and technical reviews.
  • Ability to analyze contractor technical products and communicate findings clearly to government stakeholders.
  • Willingness and ability to travel in support of test and program activities.
  • Active Secret clearance, with ability to obtain and maintain a Top-Secret clearance.
  • Ability to perform requirements identification, analysis, documentation, and tracking
  • Ability to analyze customer needs and turn them into system requirements
  • Ability to work with customers in a test environment
  • Ability to develop improved methods to increase program efficiency
  • Team player with a proactive attitude
  • Strong oral and written communications skills

Preferred Qualifications

  • Direct experience supporting DOW programs
  • Familiarity with weapons certification, airworthiness, safety, and/or MIL-STD compliance processes.
  • Experience with developmental and operational test planning and execution.
  • Knowledge of DoD acquisition processes, life-cycle management, and risk management practices.
  • Previous experience working with major defense prime contractors on weapons or munitions programs.
  • Active Top-Secret clearance or experience working in SCI/SAP environments.
  • Demonstrated ability to independently execute technical tasks while effectively supporting Government-led teams in a collaborative role.
  • Ability to use statistical analysis methods and tools
  • Knowledge of Model Based Systems Engineering (MBSE) tools and practices

Compensation & Benefits: Pay Range: From $109,200ย toย $182,020ย USD per year based on years of experience, degree and any special skills and knowledge that they may bring to the position. ARA offers competitive benefits that address our employeesโ€™ needs now and in the future. Learn more about each of our benefits atย https://www.ara.com/benefits/

Company & Division Information

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,200 employee-owners and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.

At ARA, employees are our greatest assets. The corporation realizes that employee ownership spawns greater creativity and initiative along with higher performance and customer satisfaction levels. ARA gives its employees the tools, training, and opportunities to take more active roles as owners. The culture is challenging; innovation and experimentation are the norm. Employees contributions not only add to the companyโ€™s success, but also their own through the Employee Stock Ownership Plan (ESOP). The motto, โ€œEngineering and Science for Fun and Profitโ€ sums up the ARA experience. For additional information and an opportunity to join this unique workplace, please apply at careers.ara.com.