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Technical Support Analyst Jobs in Toronto, ON (NOW HIRING)

Trayport Limited

Support Analyst

Toronto, ON · Hybrid

You will be a member of our Application Support team, working as a Support Analyst in a challenging ... Investigate and resolve technical issues by providing clear and concise communication to clients ...

Cayenta

(Remote) Support Analyst

Toronto, ON · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

TMX Group

Support Analyst

Toronto, ON · Hybrid

You will be a member of our Application Support team, working as a Support Analyst in a challenging ... Investigate and resolve technical issues by providing clear and concise communication to clients ...

Ripple

Client Support Analyst

Toronto, ON

Experience in B2B technical support, ideally in a SaaS environment * Comfort working with APIs ... Strong analytical and problem-solving abilities with the capability to assess complex issues ...

Air-tek

Application Support Analyst

Toronto, ON

CA$60K - CA$90K/yr

Your technical troubleshooting expertise, strong communication skills, and ability to handle high ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

Veem

Technical Support Specialist

Toronto, ON · Remote

Strong analytical, troubleshooting, project-management, and organizational skills. * Ability to ... Technical Support Specialist * Level: Intermediate individual contributor * Reporting to: Customer ...

AVI-SPL

Rep, Technical Support

Markham, ON

Job Summary • The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial ... Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA's • ...

CAAT Pension Plan

Application Support Analyst

Toronto, ON

CA$73K - CA$86K/yr

Provide Level 2 (L2) technical and functional support for enterprise applications, managing complex ... Lead troubleshooting through log analysis, system diagnostics, and code-level investigation to ...

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Technical Support Analyst information

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How much do technical support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support analyst in Toronto, ON is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.50 and $27.53 per hour, depending on experience, location, and employer.

What is a technical support analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

What are the key skills and qualifications needed to thrive as a technical support analyst?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges technical support analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

Is technical support a stressful job?

Technical Support Analysts often experience stress due to handling urgent issues, managing multiple tickets, and meeting performance metrics. The job requires strong problem-solving skills, patience, and the ability to work under pressure, especially during high-demand periods or complex technical problems.
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Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $50,383 per year, or $24.2 per hour.

Support Analyst

Trayport Limited

Toronto, ON • Hybrid

Full-time

Re-posted 3 days ago

Job description

You will be a member of our Application Support team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality conscious. This is a client-facing role focused on providing frontline support and guidance to our clients, ensuring timely resolution and follow up for issues that arise in business-critical, production environments. You will play a key role in maintaining client satisfaction and delivering high quality support, with opportunities to develop your expertise and pursue career growth within the team.Responsibilities

  • Provide support as part of a rotating shift schedule, including early mornings, evenings and public holidays as required to meet the needs of our clients.

  • Be the first point of contact for clients, delivering timely and professional support via phone and ticketing systems for service requests, configuration changes, and troubleshooting issues within our products and services.

  • Investigate and resolve technical issues by providing clear and concise communication to clients throughout the process.

  • Process client requests for changes to system configurations and permissions, ensuring that changes are accurately implemented.

  • Maintain accurate records of client interactions, requests and resolutions using our internal support tools.

  • Collaborate with internal teams, including Technical Consultants and Product teams to escalate complex issues when necessary.

  • Provide information and guidance to clients regarding the functionality of our products and services, best practices and available features.

  • Contribute to the continuous improvement of our support processes and documentation.

The Person

  • Thrive in a fast paced environment with the ability to prioritise and deliver high quality support under pressure.

  • Strong problem solving skills, with the ability to think critically, analyse issues and identify effective solutions.

  • Excellent communication skills, able to explain technical concepts clearly and concisely to clients and colleagues.

  • Detail oriented and process driven, ensuring accuracy and consistency in all tasks.

  • Proactive and resourceful with a willingness to take ownership of issues and see them through to resolution.

  • A team player who collaborates effectively with others, while also able to work independently when needed.

Skills and Experience

Essential

  • Proven experience delivering high quality customer support in a fast paced, client facing environment.

  • Strong problem solving skills, with the ability to quickly assess, prioritise and resolve technical issues.

  • Excellent time management and multitasking abilities, being able to balance multiple requests while maintaining accuracy and attention to detail.

  • Ability to absorb information quickly, think critically, and make decisions under pressure.

  • Clear and professional communication skills, both written and verbal, with the confidence to interact with clients and internal teams.

  • A degree or equivalent practical experience.

Desirable

  • Experience in a trading environment, particularly within commodities markets.

  • Understanding of networking fundamentals (TCP/IP) and SQL Server for troubleshooting.

  • Familiarity with APIs and basic troubleshooting of API-related issues.

  • Experience using monitoring tools to identify and report system issues.

  • Experience working with service management platforms like ServiceNow or similar tools.

This role is hybrid (2 - 3 days in the office) - based in Toronto, ON.
Salary Range: 50,000/year -65,000/year CAD
Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.
The recruiting efforts for this role are intended to fill a vacant position.

Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

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