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Technical Support Analyst Systems Jobs (NOW HIRING)

Wellsky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... In today's value-based care environment, WellSky helps providers, payers, health systems, and ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 ... Operating Systems: Proficiency in Windows 10/11 and macOS environments. * Software Suites: Strong ...

raincards.xyz

Technical Support Analyst

Manhattan, NY · On-site

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support ... Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Debugging Payment Failures - A merchant experiences payment failures due to a payments system ... What You Bring * 2-5 years in a support, technical support, or customer success role, preferably in ...

Cyber Resource

Technical Support Analyst

Petersburg, VA · On-site

Purpose of Position The AV Instructional Technology Technician providesoperational and technical support for audiovisual systems across instructionalclassrooms, conference rooms, and university event ...

MVT Holdings

$20.50/hr

... Support Analyst in El Paso, TX! Job Summary The Senior Technical Support Analyst will be ... System Qualifications: • Associate's Degree in IT related field (Preferred). • Two years of ...

MVT Holdings

Senior Technical Support Analyst

Sparks, TX · On-site

$20.50/hr

... Support Analyst in El Paso, TX! Job Summary The Senior Technical Support Analyst will be ... System Qualifications: • Associate's Degree in IT related field (Preferred). • Two years of ...

nLeague

Technical Support analyst

Salem, VA · On-site

Technical Support 2 Client: VDOT Location: 731 Harrison Ave. Salem, VA 24153 'Duration: 02+ Months * candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users ...

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Technical Support Analyst

Allen, TX • On-site

Motorola Solutions, Inc.
Technology, Communication and Media • 10K+ employees
Learn more about Motorola Solutions, Inc.external

$50K - $58K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

19th of 162 rated electronics manufacturers

Job description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our technical support teams foster the collaboration that's critical to "Solving for safer" across communities, schools, hospitals, and enterprises worldwide.
Job Description
At Motorola Solutions, we believe that everything starts with our people. As a Technical Support Analyst, you will play a key role in our mission by delivering rapid, dynamic support for critical video security products, including Video Management Systems, cameras, servers, and network infrastructures. Working in a collaborative, customer-first environment, you will take full ownership of complex technical challenges, applying systematic troubleshooting to maintain continuous system performance for those who count on us most. We empower every Motorolan to explore their curiosity, grow their expertise with an evolving product line, and deliver exceptional support when it matters most.
Key Responsibilities:
Technical Support & Incident Resolution
  • Research, troubleshoot, and resolve critical hardware, software, and IP networking issues via phone and digital channels
  • Demonstrate complete ownership and urgency while assisting customers with Video Management Systems, cameras, and servers
  • Maintain detailed and concise technical case records within our case management systems to capture incident histories

Customer Experience & Workflow Management
  • Help to provide an exceptional customer experience across incoming calls, live chats, emails, and escalated requests
  • Prioritize daily tasks dynamically between active inbound channels, existing case management, and high-priority customer needs
  • Employ systematic problem-solving to explain complex solutions clearly to customers of varying technical skill levels

Collaborative Growth & Continuous Learning
  • Maintain a continuous learning mindset to stay current on new product lines, video streaming technologies, and network protocols
  • Apply knowledge-sharing techniques to collaborate with team members and independently navigate technical challenges
  • Maintain composure under pressure while managing customer expectations and providing timely updates during critical incidents

Job Requirements:
Technical Expertise
  • IP Networking Protocols to diagnose routers, firewalls, wireless systems, RTP, TCP/IP, UDP, IGMP, and Multicasting
  • Operating Systems & Hardware to install, configure, and troubleshoot customer environments
  • Video Security Systems to support Video Management Systems, IP cameras, and network servers
  • Communication Proficiency to document complex technical details clearly in English

Professional Experience
  • Systematic Troubleshooting to resolve technical customer challenges efficiently with high quality
  • Multitasking & Prioritization to balance live customer interactions, queue management, and shift obligations
  • Self-Starter Collaboration to drive resolution independently or work within cross-functional technical teams

Preferred Qualifications
  • Industry certifications such as CCNA, CCNP, MCSA, MTA, LFS, MCSE, or CompTIA A+
  • Contact center experience within a dedicated technical support environment
  • Experience operating within KCS (Knowledge-Centered Service) Methodology
  • Familiarity with ONVIF profiles or related video streaming services

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Target Base Salary Range: $50,000-$58,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
#LI-Hybrid
Basic Requirements
  • High school diploma and 1+ years of technical support or customer support experience
  • Must be able to obtain background clearance as required by government customer
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

What Motorola Solutions employees say

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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