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Technical Support Analyst Engineer Jobs (NOW HIRING)

Cyber Resource

Technical Support Analyst

Petersburg, VA · On-site

Purpose of Position The AV Instructional Technology Technician providesoperational and technical support for audiovisual systems across instructionalclassrooms, conference rooms, and university event ...

nLeague

Technical Support analyst

Salem, VA · On-site

Technical Support 2 Client: VDOT Location: 731 Harrison Ave. Salem, VA 24153 'Duration: 02+ Months * candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users ...

MVT Holdings

$20.50/hr

Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX! Job Summary The Senior Technical Support Analyst will be responsible for providing support to a wide variety ...

MVT Holdings

Senior Technical Support Analyst

Sparks, TX · On-site

$20.50/hr

Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX! Job Summary The Senior Technical Support Analyst will be responsible for providing support to a wide variety ...

MVT Holdings

Senior Technical Support Analyst

Socorro, TX · On-site

$20.50/hr

Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX! Job Summary The Senior Technical Support Analyst will be responsible for providing support to a wide variety ...

Motorola

Technical Support Analyst (Hybrid)

Allen, TX · Hybrid

$52K - $59K/yr

We focus on engineering a proactive ecosystem that enables public safety agencies and commercial ... Join our global technical support organization as a Technical Support Analyst, where you will help ...

TOGA Technology

Be Seen First

Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients As a Technical Support Analyst, you will provide support to retail customers and business ...

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Technical Support Analyst Engineer information

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How much do technical support analyst engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical support analyst engineer in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

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Infographic showing various Technical Support Analyst Engineer job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 53% Full Time, 43% Part Time, and 2% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst I

Sioux Falls, SD • On-site

Sunbird Software Inc.
Software Development • 51 - 200 employees
Learn more about Sunbird Software Inc.external

Full-time

Posted 18 days ago

Job description

POSITION SUMMARY
DCIM Technical Support Analyst will provide software support and troubleshooting to clients on all aspects of the DCIM Software. This may include implementation, existing software and upgrades to the software. Provide troubleshooting and analysis of software bugs for our customers by working in a cross fuctional team enviroment. Properly escalating client issues based on severity to meet expected SLA time frames.
 ESSENTIAL DUTIES AND RESPONSIBILITIESResponsibilities include:
  • Using multiple ticketing systems – submitting, updating, closing tickets in a timely fashion.
  • Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
  • Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
  • Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision.
  • Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
  • Data center surveys and audits as needed
 REQUIREMENTS/QUALIFICATIONS 
  • Associates degree in a technical discipline or equivalent experience.
  • One year experience providing customer support for a technical environment.
  • Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
  • Demonstrated basic technical knowledge of:
    • Computer hardware (rack servers, PDUs, and cabling)
    • Windows 7 / Windows 10
  • Ability to work flexible hours with the possibility of travel up to 10%.
  • Accountability and the ability to adapt/multi-task/manage changing priorities.
  • Self-motivated, ability to learn and apply new skills quickly
  • Good oral/written communication and interpersonal skills required
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Reports to the office daily. With a possibility of limited remote work
 DESIRED SOFTWARE SKILLS/KNOWLEDGE 
  • Microsoft Office Suite including Outlook, Word, Excel, Zoom Conference Software, Fresh Desk Ticketing Software, Fresh Chat, Jira, MS Teams, Slack, Web Browser Configurations, etc.
  • General database SQL knowledgePOSITION SUMMARY
    DCIM Technical Support Analyst will provide software support and troubleshooting to clients on all aspects of the DCIM Software. This may include implementation, existing software and upgrades to the software. Provide troubleshooting and analysis of software bugs for our customers by working in a cross fuctional team enviroment. Properly escalating client issues based on severity to meet expected SLA time frames.

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