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Technical Support Analyst Engineer Jobs in Toronto, ON

Scotiabank

Technical support Analyst

Toronto, ON · On-site

The Technical Support Analyst will be working in a cross functional technology team responsible for ... Undergraduate degree in Computer Science, Computer Engineering, or technical equivalent. Experince ...

Ci

Technical Support Analyst

Toronto, ON · On-site

As a Technical Support Analyst for Wealth Systems, you will be responsible for providing technical assistance and support to internal teams and end-users. You will ensure the smooth operation of ...

KEV Group

Technical Support Analyst

Toronto, ON

About the Role We are looking for a Technical Support Analyst to join our Customer Support team, supporting internal teams and customers with complex software, accounting, payment-related, database ...

EcoOnline

Technical Support Analyst

Toronto, ON

About the Role We're seeking a proactive and detail-oriented Technical Support Analyst to join our Customer Support & Services team and be at the forefront of our commitment to excellence. In this ...

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CAAT Pension Plan

Technical Support Analyst

Toronto, ON

CA$73K - CA$86K/yr

We are seeking a Technical Support Analyst to maintain and enhance CAAT's technology systems. This role provides technical support across the organization, ensures the availability and security of ...

BALANCED+ INC

IT Support Analyst (Level 1)

Mississauga, ON · On-site

CA$50K - CA$70K/yr

Provide technical support at Level 1 to clients, troubleshoot and resolve technical issues, and ... University or college degree in software development, computer science, engineering, or mathematics

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Technical support Analyst

Toronto, ON • On-site

Scotiabank
Banking and Credit Intermediation • 10K+ employees
Learn more about Scotiabankexternal

Full-time

Re-posted 23 days ago

Key responsibilities

  • Troubleshoot production incidents, job failures, and provide support for production applications.

  • Analyze and resolve incident tickets based on severity and priority, and identify root causes.

  • Provide Release Management support, including post-release health checks and monitoring of applications.

Job description

Requisition ID: 265318 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Technical Support Analyst will be working in a cross functional technology team responsible for the bank's Customer data and will contribute to the overall success of the team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.  Ensures all activities conducted are following governing regulations, internal policies, and procedures.

The incumbent should be a self-starter and be able to work independently with little or no supervision.  They should have strong communication skills, a client focused mindset, and take accountability and ownership of tasks. 

Is this role right for you? In this role, you will:

 
  • Contributes to a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Experience coding in a professional environment, taking requirements from concept to production use.
  • Ability to work collaboratively and communicate clearly and concisely with both technical and non-technical audiences.
  • Troubleshoot production incidents, job failures, and provide support for production applications.
  • Analyze and resolve incident tickets assigned to the group based on severity and priority and identify the root cause for resolution.
  • Ensure incident and change management processes are executed as mandated, partnering with various internal teams.
  • Provide Release Management support including post-release health checks and monitoring of applications and ensure timely communications to upstream and downstream teams.
  • Develop, document and standardize plans and processes for preventive maintenance steps to ensure system stability and availability.
  • Provide after-hours support via an on-call pager on a rotational basis for production incidents, application releases during a maintenance windows and other maintenance activities.
  • Lead or support on-call rotations to maintain 24/7 service reliability and quick issue resolution.
  • Document systems, processes, and runbooks to ensure operational readiness and knowledge sharing.
  • Champions a high-performance environment and contributes to an inclusive work environment.

 

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

         2+ years' experience in any ETL platform like iWay, Informatica, Talend, DataStage etc.

         2+ years of experience in Application Support, Log Monitoring, Debugging and Incident Management process.

         2+ years of Unix Shell Scripting and prior experience with Java based applications.

         Highly analytical and good understanding of databases, technical architecture, and experience in working with SQL.

         Excellent communication skills (verbal/written/presentation).

         Undergraduate degree in Computer Science, Computer Engineering, or technical equivalent.

         Experince in Application Support, Log Monitoring, Debugging and Incident Management Process

Location(s):  Canada : Ontario : Toronto 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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