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Position Overview

Autodesk Customer Success is looking for a proven, people-centered leader to motivate, coach, and manage a team of Technical Adoption Specialists. This team helps customers increase adoption of Autodesk products and services through coaching and enablement experiences that support measurable customer outcomes.

This role leads a team responsible for helping customers apply Autodesk solutions in ways that align to their business goals and customer success plans. The ideal leader brings strong people leadership, sound operational judgment, and the ability to create clarity for the team as priorities evolve.

In this role, you will help the team deliver consistent, high-quality adoption services while improving how coaching is planned, delivered, measured, and scaled. You will play an important role in evolving the Technical Adoption operating model by strengthening execution, improving cross-functional alignment, and supporting more repeatable ways of working.

You will join the Technical Adoption group within Customer Success Management and help foster a culture that values professional development, collaboration, accountability, and high performance. This leader should be comfortable guiding the team through change, translating strategy into execution, and creating an environment where specialists are supported, motivated, and empowered to deliver customer value.

Responsibilities

• Manage processes and plans to ensure effective delivery of onboarding and adoption services for Autodesk products

• Lead with a balance of empathy, accountability, and operational rigor, ensuring the team remains motivated while continuously improving how Technical Adoption services are delivered at scale

• Measure and monitor performance against team goals and adoption service outcomes including customer experience, delivery quality, and value realization indicators

• Direct investigation and ensure resolution of all escalated issues related to service delivery, operational execution and customer satisfaction

• Coach and develop team members through ongoing feedback, growth conversations, and individualized development plans that build capability and support long-term team performance

• Help the organization evolve in a practical and sustainable way by creating clarity, reinforcing priorities, and translating strategy into executable team plans

• Manage team capacity, workforce planning, and budget inputs in partnership with senior leadership, using demand trends, delivery volume, and business priorities to inform staffing, coverage, forecasting, and resource allocation decisions

• Engage and collaborate with the customer success organization to communicate operational details and provide information on adoption service effectiveness

• Drive communication across the organization, ensuring new information is coordinated with support teams, partner teams, and relevant stakeholders

• Lead or participate in setting organization vision, global projects, and initiatives

Minimum Qualifications

• 5+ years of experience leading teams, preferably in a best-in-class SaaS environment

• Bachelor's degree; advanced degree preferred

• Experience leading customer success initiatives that improve customer service, increase operating efficiency, and support new operational models

• Strong communicator with the ability to build relationships at all levels

• Ability to build and maintain strong relationships within a matrixed organization

• Flexible, decisive, self-motivated, and proactive

• Comfortable with ambiguity and working through change while driving results

• Ability to partner cross-functionally to advocate for the team and the customer

• Able to travel up to 30%

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $97,000 and $174,240. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

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