Technical Services Manager Jobs in Santa Rosa, CA

Staubli is a global industrial and mechatronic solution provider with four dedicated Divisions: Electrical Connectors, Fluid Connectors, Robotics and Textile, serving customers who aim to increase their productivity in many industrial sectors. Staubli currently operates in 28 countries, with employees in 50 countries on four continents. Its global workforce of 6,000 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with long-term support.

Here in Windsor, Calif. Staubli Electrical Connectors develops highly reliable connection solutions based on the MULTILAM contact technology. In the field of photovoltaics, Staubli is a pioneer and global market leader with its MC4 connector portfolio. Staubli provides connections for life in industries such as renewable energies, industrial automation applications, power transmission and distribution, railway, welding automation, test and measurement, medical devices, and E-mobility.

Do you want to take on responsibility and have an impact by electrifying and automating industries? As our Technical Inside Sales Manager, you will work alongside a talented and dedicated group of creative professionals, developing solutions for our customers, as well as have an opportunity to grow personally and professionally. 

People, Passion, Performance, Partnership are the values we live by. Do we fit together? Let's find out! We look forward to receiving your application!

             Job Title:            Technical Inside Sales Manager

    Reports to:             Director ECS - North America

 FLSA Status:            Exempt

Summary

The Technical Inside Sales Manager plays a vital role in driving customer engagement, supporting Field Sales, Customer Service and strengthening the overall sales process. This position is a key enabler for new customer acquisition, high value opportunities, CRM data management, and ensuring seamless collaboration across Staubli departments and business units. The successful candidate will be technically minded, detail-oriented, and capable of supporting both commercial and technical initiatives within Staubli's electrical connector markets including Renewable Energy, Industrial, PTD, Emobility and Test and Measure.

Essential Duties and Responsibilities

• Be responsible for the direct management of the quoting department and S&OP
• Work in close collaboration with Local Director, Head of Sales and Legal and Compliance to assist, process, create, revise or negotiate business contracts including terms & conditions, non-disclosure agreements, purchase agreements, pricing agreements, tooling agreements and statements of work.
• Assist with urgent inquiries, including quotations, delivery improvement or relevant time sensitive actions.
• Support accuracy and maintenance of CRM data, ensuring all tasks are completed in a timeline manner.
• Work in collaboration with field sales to follow up on strategic web, print, and marketing-generated leads to qualify and advance opportunities.
• Support quoting activities including strategy for high value opportunities.
• Contribute to sales strategy development and execution across assigned markets.
• Provide first-level technical support for select incoming customer requests and coordinate with engineering and field sales for advanced inquiries.
• Engage with customers on-site, including responsibility for company tours, presentations, and events.
• Manage customer satisfaction and help develop proactive improvement measures.
• Support creation and maintenance of internal sales procedures and best practices
• Collaborate with marketing to align sales messaging, campaigns, and lead generation activities.
• Assist with sales forecasting and contribute to monthly and quarterly reporting.
• Participate in and prepare presentations for senior management and strategic reviews.
• Maintain awareness of competitors, market trends, and new product developments.
• Lead or contribute to special projects when gaps in support exists (i.e. Open positions, outside of core business, availability, etc.)
• Work collaboratively with Field Sales, Customer Service, Engineering, Operations, and Management on special project requests.
• Support with new employee trainings

Qualifications

To perform this job successfully, an individual must:

• Become a product expert in all product groups.
• Strong knowledge of industrial applications and settings.
• Excellent sales process techniques and clear understanding of lead generation, nurturing and transfer.
• Clear knowledge of sales cycles and strategy adaptation. 
• Use good oral and written communication skills to work effectively with customers and other staff.
• Ability to conduct research independent of management support via web, colleagues and customers.
• Highly organized and able to optimize or develop new process.
• Be a team player willing to assist where needed, be a self- starter and work under limited supervision.
• Be able to use critical thinking and problem solving to resolve customer issues.
• Exhibit computer skills: Microsoft Office, CRM, SAP, Data Visualization (SQL, Power BI, Filemaker)

Education and/or Experience

A college degree in business administration or engineering is required.

5+ years of industrial (B2B) selling experience inside or outside is required.

2+ years in a leadership, team lead or direct management role

P&L familiarity a plus

Must be a US Citizen and able to pass a background check for defense contractors.

Travel

Minimal travel within the US or Mexico

Located on the Town Green in Windsor, we offer a welcoming work environment. We take our work, but not ourselves, too seriously. We offer an excellent benefits package, plus an additional vesting income plan, as well as a lucrative Sales Incentive Plan. We are a 140 year old Swiss company, with roots in North America for over 50 years. We are the home of the MC4 and Combitac. Find out more!!

Staubli Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.