ZipRecruiter

Log In

1

Technical Services Manager Jobs in Decatur, GA (NOW HIRING)

Chubb

Technical Service Representative

Smyrna, GA · On-site

Maintain CRM records on customer resolutions and contribute to knowledge base articles * Relay ... technical and service support. * Work effectively in a team environment while using strong ...

previous pagenext page

Showing results 21-40

All JobsTechnical Services JobsTechnical Services Manager JobsTechnical Services Manager Jobs in Decatur, GA

Technical Services Manager information

See Decatur, GA salary details

$61K

$114.7K

How much do technical services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical services manager in Decatur, GA is $110,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,300.00 and $113,700.00 per year, depending on experience, location, and employer.

What is a Technical Services Manager?

A Technical Services Manager is a professional responsible for overseeing the delivery and support of technical services within an organization. They manage teams that provide maintenance, troubleshooting, and support for IT systems, equipment, or software. Their role often involves coordinating projects, ensuring service quality, and liaising between technical staff and clients or other departments. Technical Services Managers also play a key role in process improvement and may be involved in budgeting and resource allocation.

How does a Technical Services Manager typically collaborate with other departments to ensure seamless project delivery?

Technical Services Managers frequently work cross-functionally, coordinating with departments such as engineering, sales, and customer support to align technical solutions with client needs. They often act as a bridge between technical teams and non-technical stakeholders, translating requirements and ensuring everyone is on the same page. Effective collaboration may involve regular meetings, status updates, and joint problem-solving sessions to address challenges and keep projects on track. This collaborative approach is essential for meeting deadlines, maintaining quality standards, and delivering successful outcomes for clients.

What are the key skills and qualifications needed to thrive as a Technical Services Manager, and why are they important?

To excel as a Technical Services Manager, you need a solid background in engineering or IT, experience in project management, and a relevant degree or technical certification. Familiarity with IT service management tools (like ITIL), ticketing systems, and project management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills help you manage teams and ensure client satisfaction. These competencies are crucial for delivering reliable technical support, optimizing team performance, and maintaining high service standards.

What is the difference between Technical Services Manager vs Technical Support Specialist?

AspectTechnical Services ManagerTechnical Support Specialist
Required credentialsBachelor's degree in engineering, IT, or related field; certifications like PMP or ITILAssociate's or bachelor's degree; certifications like CompTIA or Microsoft Certified
Work environmentOversees teams, manages projects, interacts with clientsProvides technical assistance, troubleshooting, and customer support
Employer usageUsed in industries like IT, manufacturing, engineeringCommon in tech companies, telecom, and electronics
Search intentComparing managerial roles with technical support rolesUnderstanding support roles and certifications

The Technical Services Manager typically oversees technical teams, manages projects, and interacts with clients, requiring advanced certifications and leadership skills. In contrast, a Technical Support Specialist focuses on troubleshooting and assisting customers directly, often with specific technical certifications. Both roles are essential in technical industries but differ in scope, responsibilities, and career progression.

Is a technical services manager a stressful job?

A technical services manager often faces stress due to managing technical teams, meeting project deadlines, and resolving complex issues. The role requires strong problem-solving skills, multitasking, and sometimes working under pressure to ensure service quality and client satisfaction.

What skills do you need to be a technical services manager?

A technical services manager needs strong technical knowledge related to the industry they serve, excellent leadership and communication skills, and the ability to manage projects and teams effectively. Familiarity with relevant tools, certifications, and problem-solving abilities are also important for success in this role.

What are the most commonly searched types of Technical Services jobs in Decatur, GA?

The most popular types of Technical Services jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Technical Services Manager jobs?

Cities near Decatur, GA with the most Technical Services Manager job openings:

Technical Services Manager jobs near you
Infographic showing various Technical Services Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $110,530 per year, or $53.1 per hour.

Customer Technical Services Representative

Brady

Lilburn, GA

Full-time

Re-posted 25 days ago

Brady Corporation rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Brady Corporation is looking for a Customer Technical Services Representative for our Engraving Solutions business, which includes Brady and Gravotech brands. This is not an IT help desk role - you will be supporting external customers. This individual will provide advanced product support for Engraving Solutions and software. This position focuses on troubleshooting hardware/software failures, device connectivity, and standard operation of the machine and software. It is best suited for someone who understands how to work directly with customers, distributors, and field technicians to resolve technical issues related to our product line.

This position will be able to prioritize multiple tasks with time sensitive deadlines, be organized and can keep track of multiple customer issues. They need to work closely with customers and members of the internal team to address customer concerns during the startup process as well as provide high level customer support for key accounts after installation is complete. This person should have strong communicative skills and written skills. All reporting must be timely and detailed.

#LI-EA1

  • Provide timely phone/ email based customer technical support for Gravotech
  • Address customer inquiries through phone, email, chat and case management systems.
  • Diagnose and troubleshoot configuration, operation software, applications, hardware, firmware, software, and connectivity issues.
  • Support system configurations, performing remote diagnostics as needed.
  • Manage case lifecycle from intake to resolution, ensuring accurate documentation and follow-up.
  • Maintain customer records and track trends within the CRM platform.
  • Stay updated on technological developments and product changes to enhance service delivery.
  • Determine if parts are required, place quotes, part orders and request dispatches of Field Service Technicians.

What Brady Corporation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply