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Technical Services Assistant Jobs in California (NOW HIRING)

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Technical Services Assistant information

What is a technical services assistant?

Technical Services Assistants are support professionals who help manage and maintain the technical operations within organizations, commonly in libraries, IT departments, or maintenance teams. Their responsibilities often include assisting with cataloging, organizing materials, handling equipment, troubleshooting technical issues, and supporting staff with various administrative or technical tasks. They play a key role in ensuring that technical services run smoothly and efficiently, often working behind the scenes to support the core functions of their department.

What are the key skills and qualifications needed to thrive as a technical services assistant?

To thrive as a Technical Services Assistant, you need a background in library science, organizational skills, and attention to detail, often supported by an associate’s degree or relevant coursework. Familiarity with integrated library systems (ILS), cataloging software, and database management is typically required. Strong communication, problem-solving abilities, and adaptability help you collaborate effectively and handle diverse tasks. These skills are essential for ensuring accurate resource management, efficient library operations, and excellent support for staff and patrons.

What are some of the most common challenges faced by technical services assistants, and how can they be effectively managed?

Technical Services Assistants often encounter challenges such as managing multiple requests with tight deadlines and adapting to rapidly changing technologies. Balancing administrative tasks with hands-on technical support requires strong organizational and communication skills. Proactively prioritizing workloads, staying updated on new software or equipment, and collaborating closely with team members can help manage these challenges efficiently. Building a good rapport with both technical staff and end-users also facilitates smoother resolutions and workflow.

What is the difference between Technical Services Assistant vs Laboratory Technician?

AspectTechnical Services AssistantLaboratory Technician
Required CredentialsAssociate degree or relevant certificationsAssociate degree or diploma in laboratory sciences
Work EnvironmentOffice, technical support settings, client interactionsLaboratory, research, or clinical settings
Employer & Industry UsageUsed across various industries including manufacturing, IT, and healthcarePrimarily in healthcare, research, and scientific labs
Common Search & Comparison IntentYesYes

The Technical Services Assistant and Laboratory Technician roles share similarities in required certifications and work environments, but differ mainly in their focus areas. The Technical Services Assistant often provides technical support and customer service, while the Laboratory Technician conducts scientific tests and experiments. Both roles are essential in their respective industries, with overlapping skills but distinct responsibilities.

What are the most commonly searched types of Technical Services jobs in California?

The most popular types of Technical Services jobs in California are:

What cities in California are hiring for Technical Services Assistant jobs?

Cities in California with the most Technical Services Assistant job openings:

Technical Services Assistant jobs near you
Infographic showing various Technical Services Assistant job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Client Service/Technical Assistant

Coleman Information Technology Grou

Pleasant Hill, CA • On-site

$30 - $35/hr

Full-time

Medical, Dental

Re-posted 16 days ago

Job description

Coleman Information Technology Group, Inc. is looking for a new Client Service/Technical Assistant team member with competent to proficient IT skills to join our team. This is a unique opportunity for the right person to strengthen his or her IT, and client support skills. The person in this position acts as a primary point of contact for our clients, documenting and responding to incoming technical support requests while simultaneously training and improving IT skills to prepare for moving toward greater challenges and responsibilities on our team. To be successful in this position, the candidate needs to be a high-energy individual, a people person and passionate about learning more about the Information Technology field. This position will help identify user problems and learn to work within our structured problem management and resolution process to remediate issues, while working with other resources and vendors to deliver effective support services.
This is a full time field position with both technical, client service and administrative responsibilities. Candidates must be energetic and focused and have a strong motivation to learn. Strong communications skills (verbally and written) and the ability to interact well with all types of people/personalities, and a strong work ethic are crucial. This position requires dedication, persistence, follow-up, effective utilization of provided resources, and great communication skills.   The candidate must be highly motivated, well organized, and a self-starter with the ability to multitask, solve problems, and work independently with minimal supervision. 
Client Services Responsibilities:

  • Fielding customer calls
  • Creating tickets, and updating client information
  • Coordinating the Calendaring of the services we deliver to clients 
  • Office event coordination
  • Assisting with ordering and inventory management
  • Assist in providing timely responses to customer requests.
  • Shipping, receiving and prepping equipment for delivery.
  • Customer follow-ups
  • Billing prep and other misc. administrative duties
  • Coordinating and supplying light office maintenance and cleanliness
Technical Responsibilities: 

  • Triage, resolve and/or escalate client support requests including problem identification and resolution.
  • Triage and troubleshooting customer network and computing issues.
  • Create and update client system documentation.
  • Prepping equipment for configuration, delivery, and installation.
  • Assist in administration of warranties & returns.
Qualifications:

  • The ability to learn quickly and adapt to changing requirements.
  • The ability to take direction and learn methods and best practices. 
  • Demonstrated knowledge and experience dealing with the public and providing customer service and support.
  • Functional knowledge of business and office software applications and computer systems.
  • Some experience with the configuring and repair of computer devices, software and related services. 
  • Valid driver's license, proof of insurance and reliable transportation
 

Compensation:

  • Salary TBD - based on experience and qualifications.
  • Generous Health & Dental Benefits