ZipRecruiter

Log In

1

Technical Service Manager Jobs in Torrington, CT

Momentum Solar

Service Manager

East Berlin, CT · On-site

The service manager's responsibilities include providing the highest level of customer service ... a technical blueprint. Attend training sessions on new products, installation methodology and ...

Momentum Solar

Service Manager

East Berlin, CT · On-site

The service manager's responsibilities include providing the highest level of customer service ... a technical blueprint. Attend training sessions on new products, installation methodology and ...

Graco, Inc.

Field Service Technician

Hartford, CT · On-site

Familiarity with service management systems and mobile service tools. * Advanced technical training ... or certifications relevant to relevant products or industries served. #LI-KE1 Applicants must be ...

Graco

Field Service Technician

Hartford, CT · On-site

Familiarity with service management systems and mobile service tools. * Advanced technical training ... or certifications relevant to relevant products or industries served. #LI-KE1 Applicants must be ...

next page

Showing results 1-20

All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Torrington, CT

Technical Service Manager information

See Torrington, CT salary details

$61.7K

$116K

How much do technical service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for technical service manager in Torrington, CT is $111,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,500.00 and $115,000.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Torrington, CT are hiring for Technical Service Manager jobs?

Cities near Torrington, CT with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Technical Service Engineer

Waterbury, CT • On-site

Element Solutions Inc
See more jobs at Element Solutions Incexternal

$78K/yr

Full-time

Medical, Life, Retirement

Re-posted 20 days ago

Key responsibilities

  • Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance.

  • Conduct customer visits to support product trials, installations, and performance evaluations.

  • Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction.

Job description

Challenge Yourself and Impact the Future!

MacDermid Enthone Industrial Solutions operates as a business of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

MacDermid Enthone Industrial Solutions is a global supplier of industrial metal and plastic finishing chemistries. We primarily design and manufacture chemical systems that protect and decorate surfaces. Our high-performance functional coatings improve resistance to wear and tear, such as hard chrome plating of shock absorbers for cars, or provide corrosion resistance for appliance parts. Our decorative performance coatings apply finishes for parts in various end markets such as automotive interiors or jewelry surfaces. As part of our broader sustainable solutions platform, we also provide both chemistry and equipment for turnkey wastewater treatment, and recycle and reuse solutions. Our industrial customer base is highly diverse and includes customers in the following end markets: appliances and electronics; automotive parts; industrial parts; plumbing goods; construction equipment; and transportation equipment.

We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

We are seeking a customer-focused Technical Service Representative who combines strong technical knowledge with excellent interpersonal skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving technical challenges, and the ability to support customers with product applications and troubleshooting. You will play a key role in strengthening customer relationships and driving business growth through technical expertise.

What will you be doing?
  • Customer Support: Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance.
  • On-Site Service: Conduct customer visits to support product trials, installations, and performance evaluations.
  • Product Expertise: Act as a subject matter expert on product performance and application processes.
  • Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
  • Problem Resolution: Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction.
  • Documentation: Prepare detailed reports on technical findings, trials, and recommendations.
  • Market Feedback: Gather insights on customer needs and market trends to support product development and innovation.
Who are You?
  • Customer-Centric: You prioritize customer success and build trust through reliable support.
  • Analytical: You approach technical challenges logically and make data-driven decisions.
  • Clear Communicator: You can explain complex technical concepts in a simple, understandable way.
  • Collaborative: You work effectively with cross-functional teams and external partners.
  • Adaptable: You thrive in a dynamic environment and can manage multiple priorities.
What competencies will you need?
  • Technical Knowledge: Strong understanding of specialty chemicals, formulations, and application processes.
  • Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
  • Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
  • Project Management: Ability to manage technical trials and service projects from start to finish.
  • Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
  • Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.
We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus plan. In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays. 

#LI-SB1

Career Growth - We provide a challenging but rewarding experience to our people - you will have an opportunity to learn, grow and contribute from your very first day. Our teams play an important role enabling technological breakthroughs in high growth industries around the world. We continuously invest in technologies and extensive learning and development tools which provide opportunities to challenge, develop and nurture your career.  

The typical base salary range for this position is between $78,906 to 118,358.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.

Apply